SUMMARY:

• Experienced Information Technology professional with 15+ years of success within global enterprise environments spanning a diverse range of industries.
• Specialties include enterprise mobility, end user compute solutions, architecture, implementation, management, and project leadership.

TECHNICAL SKILLS:

• Airwatch EMM, Samsung KNOX, VMWare Workspace One, Symantec AppCenter, Mobile Iron, Soti MobiControl, Altiris 7.6, SCCM 2007, Altiris DS, Marimba, IBM (Limited), Shavlik Patch Management, Retrospect, ArcServe, & Veritas
• Microsoft Windows Server 2003 to 2012R2, Windows 10 back to 3.11, Apple OS 8 to X, & OS X Server
• Active Directory, Open Directory, Past Novell Experience, LDAP, some Linux
• Flexera Admin Studio, WISE Packager, VMware, Hyper - V, MS Virtual Server & PC, Altiris SVS, Script Logic, Desktop Authority, PC Transplant, MDT 2013, WAIK, Image X, DISM, Ghost
• ServiceNow, Remedy, HEAT, Support Magic, DynaComm Elite, WRQ Reflection
• MS Office Suites, MS Project, MS Visio, Lotus Smart Suite, Lotus Notes, ccMAIL, & Word Perfect iOS & Android Devices, Servers, SAN, NAS, Backup Devices, Switches, Routers, PC & MAC Workstations / Laptops, Printers, Peripherals, Mobile Devices, Wireless Cards
• Batch Script, VBScript, JavaScript, Bash Script, PowerShell, Action Script, HTML, CSS
• TCP/IP, DNS, DHCP, WINS
• Infrastructure & Web consulting for small to mid-sized company’s
• Multimedia design & development via CMS platforms such as Joomla, WordPress, Drupal, etc.

PROFESSIONAL EXPERIENCE:

Sr. Mobility Engineer

Confidential, Plano, TX

Responsibilities:

• Responsible for the design, config, implementation, and support of all EMM platforms and managed endpoints
• Administer multiple SAAS based AirWatch environments as well as Samsung Knox, Apple DEP & VPP
• Solutions architect for corporate efforts spanning multiple business lines and use cases
• Test, monitor, and evaluate mobile device infrastructure to ensure maximum uptime, security and performance
• Responsible for the efficiency and standardization of existing solutions within the environment
• Manage multiple hardware platforms (ex: POS systems, laptops, tablets, mobile devices, scanners) utilizing various operating systems such as iOS, Android, Win10, and Confidential
• Work with PMO, DEV, Change Control, InfoSec and business stakeholders in order to deploy numerous applications (in - house & public), configurations, policies and restrictions to the production environment
• Ensure that all service levels, policies, and security requirements are strictly adhered to
• Responsible for identifying new trends and evaluating new technology and methods
• Collaborate with strategic partners and internal stakeholders in order to generate roadmaps that further business efforts
• Lead SME for the mobility team and escalation point for end user support and lower tiered support groups
• Regularly generate metrics, reports, documentation, and communications

Sr. Systems Engineer & Mobility Lead

Confidential, Dallas, TX

Responsibilities:

• Responsible for the architecture, server build deployment, administration, and maintenance of a global on-premise high availability implementation of the Airwatch Enterprise Mobility Management platform with the ability to support upwards of 80,000+ devices. Build out includes Core services, Reporting, Secure Email Gateways, Mobile Access Gateways, and Linux Tunnels as well as a separate UAT environment
• Designed and implemented a disaster recovery solution for the EMM platform utilizing VMWare, SRM, OTV, & GTM to automatically failover to the DR datacenter with little to no interaction needed
• Set up the Apple Device Enrollment program to ensure all Apple iOS and Confidential devices are automatically configured during first boot via the management platform & Volume Purchasing Program to allow Confidential to purchase and allocate Apple store apps
• Work with development teams, deploy in-house & external apps
• Furthered Confidential ’s Data Loss Prevention efforts by configuring the Airwatch Secure Content Locker to integrate with various enterprise resources. In addition, setup the AW Inbox for secure email access with Exchange & o365, and the Secure Web Browser for secure access to Confidential ’s intranet resources
• Have stood up MobileIron and AppCenter globally, decommissioned both environments, and migrated users to Airwatch from other platforms such as Soti MobiControl, MobileIron, and Symantec Mobility
• Implemented Centrify Identity & Access Management for MAC, configured GPOs, scripted configuration and application installation to streamline how Apple MacBooks are deployed and managed within our environment
• Responsible for MacOS endpoint management and building out the Jamf|Pro POC
• Stood up Microsoft’s MDT and established a Windows 7 & Windows 10 hardware agnostic scripted image build to ensure consistency across all workstation globally. Also worked with HP, Confidential, and Microsoft to deliver systems from the factory with our global image and firmware configuration
• Script, Package, and Deploy applications via Altiris globally across 40,000+ workstations
• Utilize various scripting languages, deployment tools (ex. Altiris), AD Group Policy, etc. to managed workstation and physical servers across the globe
• Manage the build and configuration of servers as needed for team projects
• Lead and key resource for projects pertaining to automation, migration, and direction of end user compute
• Responsible for creating documentation, policy and procedure, as well as corporate communications

Configuration Management Sr. Analyst (Engineer)

Confidential, Plano, TX

Responsibilities:

• Administer and support Altiris & SCCM
• Responsible for the build, deployment, and maintenance of Microsoft OS images using such tools as MDT, WAIK, Image X & SCCM
• Package applications as necessary utilizing Flexera Admin Studio, Wise Package Studio, & Orca
• Utilize VBScript, PowerShell, and Batch Scripting to automate installation and configuration tasks
• Regularly perform security tasks such as patch management and software & driver updates
• Troubleshoot and resolve issues pertaining to the build and delivery of applications and images

Client Infrastructure Analyst (Engineer)

Confidential, Dallas, TX

Responsibilities:

• Enterprise administration responsibilities including patch management, antivirus management, automation, and distribution of software packages, electronic inventory, and management of the standard operating environment.
• Oversee, recommend and implement appropriate solutions and enhancements to ensure an improvement in the reliability and performance of the end user experience.
• Tier 3 support for the end user environment as well as for enterprise support tools such as Altiris
• Design, configure and support complex system landscapes.
• Apply appropriate support packages/patches and configuration changes to maintain system integrity.
• Collect and analyze data to develop plans for the appropriate implementation of solutions/changes in the production environment. Coordinate efforts with appropriate stakeholders, management, testers, change management, etc.
• Developed and maintain appropriate system documentation to ensure that documentation is current.
• Interact with client management to answer questions, problems, and requests regarding complex system issues.
• Provided leadership and work guidance to less experienced personnel.
• Organized and facilitate a weekly production support roundtable meeting

Desktop Engineer

Confidential, Plano, TX

Responsibilities:

• Enterprise platform administration (ex: Altiris, Marimba, WSUS, etc.)
• User and Workstation object management within Active Directory
• Automation and remote management of the desktop environment
• Package software and reverse engineered installation packages
• Tier 3 support for custom in-house and industry standard applications
• Provided technical guidance and training to the Service Desk & Desktop Support Teams
• Technical liaison for stakeholders as required to implement new technologies or bring issues to resolution
• Collaborated across departments to resolve ongoing issues and address root cause analysis
• Ensure all audit controls were adhered to when making changes in the production environment
• Generated policies, procedures, and technical documentation

Systems Administration & Support

Confidential, Carrollton, TX

Responsibilities:

• Maintained Windows 2003 & Apple Confidential Servers in a production environment
• Managed domain user accounts, computers, and security groups via Active Directory
• Installed, maintained and repaired I.T. hardware such as servers, workstations, and etc.
• Maintained daily system backups, software updates and anti-virus definitions
• Provided firewall connectivity issue resolution for field offices
• Utilized Altiris to build, deploy and manage workstations in a production environment
• Utilized JAMF to build, deploy and manage MAC OS workstation
• Entered Dominion as a Production Systems Analyst where I analyzed production needs moreover, designed and implemented new procedures and software resulting in the direct reduction of cost per page in the production of magazines

Information Analyst / Problem Management

Confidential, Westlake, TX

Responsibilities:

• Managed problems impacting enterprise level systems, resources, and services
• Ensured the proper execution of issue resolutions and avoidance
• Investigated system and branch outages/impairments to determine business impact

Desktop Support Technician

Confidential, Irving, TX

Responsibilities:

• Proactively deployed, supported, and maintained I.T. assets within a Novell enterprise environment