PROFESSIONAL SUMMARY:

• 8+ years of experience in the professional IT world. A diversified engineer with professional experience panning three sectors of the IT world: Embedded, Application Performance Engineering and Telecommunications.
• Expert in Confidential Performance Center 12.55.
• Worked extensively with scripting tools such as Confidential LoadRunner 12.55, JMeter and monitoring tools such as SiteScope, Introscope, Dynatrace and AppDynamics.
• Proficient in creating monitors and dashboards in Introscope, AppDynamics and Dynatrace.
• Worked with connecting Dynatrace API with other monitoring tools.
• Worked on testing SQL stored procedures and ETL Testing through Batch Jobs using Autosys command line tool and SQL developer.
• Worked with various ticketing tools such as JIRA, Confidential ALM and Confidential Clear Quest.
• Worked on creating and testing of Test procedures in Confidential Quality Center.
• Worked on directing programming protocols, testing procedures and documenting the flow of the process.
• Working knowledge of Selenium Web driver (Chrome Driver, Firefox Driver and Edge Driver).
• Worked under Agile and Waterfall methodologies.
• Expertise in analyzing software requirements and designing projects within deadlines to meet time and cost constraints.
• Worked with System Admins and Hardware Engineers to determine capacity planning for operations to be coherent.
• Experienced in analyzing garbage collection algorithms to optimize the performance of different applications.
• Experienced in Mobile Testing including Devices, Tablets and App Testing
• Expertise hands - on testing Web, Mobile application running on Cloud using WATIR WebDriver.
• Solely responsible for automation of calculating load, think time and pacing of various scripts in a test scenario.
• Experienced in various Confidential LoadRunner Protocols like JAVA, WinSock, VB, C++, .NET, HTTP/HTML, Web services (REST and SOAP), LDAP, Citrix and QTP.
• Expertise in developing test strategies, test plans and coding scripts.
• Expert in root cause analysis to identify performance bottlenecks and optimization of various software applications.
• Performed cloud testing with Microsoft Azure and AWS. Configured Cloud gens for same.
• Excellent problem Solving, Analytical and Debugging skills.

SKILL:

Software Languages: C, C++, Embedded C, Assembly, Java.

Scripting Languages: Shell, TCL, SQL, PowerShell, HTML5, XML and Python.

Operating Systems: Windows (All), UNIX, Linux, Mac OS

Tools: Wind Catcher, Actix, Confidential Service Manager, SharePoint, LoadRunnerPerformance Center, Selenium, Soap UI, Controller, Vugen, AnalysisSiteScope, Introscope, Dynatrace, AppDynamics, Control-M, Autosys, JIRAGitHub, Confidential Clear Quest, HPQC, QTP, Confidential UFT and JMeter.

WORK EXPERIENCE:

Confidential, Charlotte, NC

Applications Systems Engineer

Responsibilities:

• Performing analysis and making recommendations affecting critical technical initiatives.
• Designing and developing tools and applications to facilitate workflow and automate processes.
• Collaborating with other engineers to enhance processes, code reviews, and internal infrastructure.
• Overseeing the maintenance, debugging, and adding of new features to a suite of existing applications.
• Gathering Business requirements and creating a test plan.
• Preparing Test Cases, Vugen scripts, Load Test, Test Data, execute test, validate results, Manage defects and report results.
• Developing test scripts using Web (http/html), Web Services and True Client.
• Used Sitescope, Introscope and AppDynamics to monitor the databases, application and web servers (OS & Application level) for troubleshooting bottlenecks while conducting Load, Stress, Volume and Memory tests.
• Develop Builds in JENKINS for Continuous Integration and early detection of performance Issues.
• Taking part in client/developer meetings for test plan walkthroughs/PIA walkthroughs.
• Conducting investigative runs by changing Xmx, Xms, Xmn, survivor ratio etc. values in JVM to alter heap sizes for optimizing the application better and investigating app response time versus the SOR response times.
• Performing ETL testing for batch jobs using Autosys command line tool.
• Also performed stored procedure testing in SQL database.

Environment: Controller/Performance Center ( Confidential ALM), Vugen, Analysis, Autosys, Quality Center, Selenium, Soap UI, Introscope, Confidential UFT, SiteScope, AppDynamics, Dynatrace, SQL, UNIX, Confidential Clear Quest, SharePoint, Confidential Remedy Pac2000, JENKINS, GitHub, SQL Developer, C, SQL, Shell Scripting, UNIX.

Confidential, Irving, TX

Engineer

Responsibilities:

• Solely responsible for over 100+ AT&T projects that included survey, design, optimization and testing of small cell sites.
• Involved in end to end integration and configuration of ALU and Cisco Switches to bring up APs on small cell sites.
• Developed test scripts using in iBWave and TEMS.
• Worked extensively with reporting and analysis tools such as Actix and Nemo WindCatcher.
• Testing of Calling, Call forward, Bluetooth, voicemail, call history functionalities.
• Functional and Regression testing on Mobile App testing.
• Globalization and localization testing on Mobile Apple Store.
• App Store Location based testing and iOS simulator testing
• Testing all the other functionalities for a PC version of the product, including Blocking/Unblocking a contact, Adding, deleting a contact, Display of the groups etc.
• Created a system profiles for monitoring in DynaTrace.
• Monitored system performance using Sitescope.

Environment: JDSU, TEMS, Actix, iBWave, Nemo WindCatcher, DynaTrace, SiteScope, C, SQL, Shell Scripting

Confidential, Northridge, CA

Software and IT Support

Responsibilities:

• Configured, deployed, and provided end user support for Apple iPads.
• Setup and maintained “M.I.N.D.” digital signage screens with FourWinds application server.
• Installed and reimaged Windows workstations using WADK and WDS images.
• Documented all help desk requests, issues, troubleshooting, and solutions for future reference.
• Provided assistance in automation of tasks using Microsoft SQL database with the help of PowerShell scripting.
• Worked on maintenance of SQL Databases by creating complex queries to identify bottlenecks in the application.

Environment: Microsoft SQL Database, SQL, PowerShell Scripting.

Confidential

Software and IT Support

Responsibilities:

• Lead a team of 6 that Created and scheduled windows and UNIX batch jobs for automating banking tasks using a scheduling and maintaining software called Cotrol-M Enterprise and Autosys.
• Made weekly charts to ensure that SLAs and SLOs are met.
• Created Shift Rosters and performance charts for all individuals in the team.
• Performed RCAs on various issues and lead of Defect Prevention to ensure maximum efficiency in performance.
• Responsible for Performance testing middleware applications.
• Designed and Created scenarios using Load Runner controller.
• Developed LoadRunner Scripts for Citrix, WebServices and RTE protocol.
• Responsible for creating and analyzing performance metrics.
• Was awarded the best performance by a rookie in the 1st year of joining and rating of 1 for two consecutive years.

Environment: Confidential Service Manager, Confidential LoadRunner, PEM, Assyst and Confidential Lotus Notes, Control-M, Autosys, SOAP UI, C, SQL, Shell Scripting

Confidential

Software and IT Support

Responsibilities:

• Providing support for various applications, desktop, laptop, network, servers and phone issues for British Telecom (BT) employees all over the world.
• SPOC to arrange brain storming meeting sessions between all SME’s and distributing the summary to the entire floor to keep them updated with solutions to various issues.
• Training new comers.

Confidential

Software Solutions

Responsibilities:

• Worked on developing/modifying codes and helping with circuit design (Soldering, wiring), and integrating with hardware for various final year engineering projects based on embedded system design.
• Created and modified various modules in C, C++ and Embedded C to match project requirements and tested the functionality of each module.

Tools: Used: Keil uVision Suite, Eclipse.

Software Languages: C, C++, C#, Embedded C, Assembly