PROFESSIONAL EXPERIENCE:

Senior Devops Engineer

Confidential, Richmond, VA

Responsibilities:

• Worked as Level 2 Production support for Confidential ’s Mobile.
• Hands - on experience with Amazon Web Services (AWS) components and its services - including but not limited to: Route53, VPC, RDS, EBS, S3, ASG’s, ELB’s, EC2’s, SNS, CloudTrail, and Cloud Watch.
• Improved customer app experience through roll out of Zuul, Hystrix, Ribbon, and Eureka open source to Mobile Edge, Experience APIs, and Mobile Platform Services.
• Deployed application releases via Blue/Green Deployments in AWS using Jenkins, Ansible and Ansible Tower.
• Slashed incident detection time 30% by implementing advanced dashboards, application monitoring and alerting via tools such as (Splunk, App Dynamics, Datadog, Influx, and Grafana).
• Relied upon as SME for (Splunk, App Dynamics, Datadog, Influx, Grafana) monitors.
• Enabled company to save 20% on App Dynamics license renewal cost by performing detailed analysis of current application infrastructure and Java licenses needed vs licenses needed once Confidential migrates their application to fewer instances with multiple docker containers.
• Reduced mean time to repair application issues by 40% by streamlining hand-offs between teams via Pager Duty mobile app roll out to on call staff, mapping of API commands to Line of Business and Application Feature, implementation of Pager Duty multi-tiered escalation policies, and post reviews of incidents that occurred during weekly on call turnover meetings.
• Tracked Root Cause LOB and Resolving LOB for high severity incidents each month. Distributed a monthly business review (MBR) slide to senior management that displayed releases implemented, incidents, and impact caused by our department vs incidents and impact caused by external departments.

Digital & STS Integrated Production Support (IPS)

Confidential, Richmond, VA

Responsibilities:

• Served a dual role as SME for Mobile 4.0 and Confidential Online Banking applications.
• Applied periodic maintenance releases and hotfixes to Fiserv Online banking software with zero downtime.
• Installed weekly Online Banking Campaign manager updates which marketed value-added services to Confidential customers.
• Installed, Configured, and Administered IBM WebSphere Application server v7.0/8.5, IBM HTTP Server v7.0/8.0 on Linux and AIX servers.
• Supported Apache Webserver, Tomcat, and WebLogic software across multiple environments.
• Created JDBC Providers, Data sources and JAAS authentication aliases in order to provide app connectivity to backend Oracle database.
• Setup monitoring for mobile 4.0 and Online Banking applications using Apica, HP Sitescope, HP BSM, Alive software, and configured MIR3 to alert on call of issues.
• Installed Splunk 5.0 software, configured forwarders, and logging inputs for all Mobile and Digital Wallet Servers.
• Performed root cause analysis of high severity incidents and shared opportunities to improve processes, and procedures with team and management.
• Created Python scripts to perform log rotation on servers using crontab.
• Troubleshooted Restful / API call failures to back end systems via Linux curl commands.
• Worked to automate resolution of common application issues.
• Key contributor to enterprise-wide projects such as data center migrations and disaster recovery exercises.
• Coordinated and implemented changes for multiple application releases and roll-outs.

Contingency Planning Specialist

Confidential, Richmond, VA

Responsibilities:

• Conducted multiple successful disaster recovery tests for the Funds, Securities, and New York Markets applications.
• Successfully recovered financial web portal, User Identity Management (UIM), DORPS, IAS, and KMS applications to alternate data center.
• Regularly planned, reviewed, and tested disaster recovery procedures for distributed and mainframe systems in the event of system-wide failure or natural disaster.
• Strengthened DR program by creating over 40 high level application recovery summaries for management reference.
• Architected departmental SharePoint team site to store application recovery summaries and production recovery procedures for all applications.
• Automated a process to copy all disaster documentation from the company network to contingency planning team member PC's daily to enhance operation readiness.

VMWare / Windows Systems Engineer

Confidential, Richmond, VA

Responsibilities:

• Led the seamless migration of 1500+ Windows 2000 servers to Windows 2003 server at multiple data centers resulting in little to no downtime for customers.
• Provided 24/7 on call support for 1500+ servers. Utilized ITIL processes within BMC Remedy Service Management System for Change, Incident and Problem Management to perform post problem analysis, identify root cause, and implement changes to prevent future problems.
• Performed Windows 2000, 2003, 2008 Server Administration, Support, Troubleshooting, Builds, and Patch Management across 12 districts within the Federal Reserve.
• Administered and supported multiple Windows 2000 and Windows 2003 Active Directory domains. Troubleshooted Active Directory issues such as: AD join failures, authentication failures, account lockouts, network connectivity, DNS and WINS name resolution issues, DFS links and replication errors, and folder and printer permission issues. Performed Advanced troubleshooting of application memory leaks, via review of SYS internal dumps with Vendors.
• Accountable for unattended installs of Windows 2008 on all new servers builds.
• Managed and supported over 12 Windows IIS web servers running versions 4, 5, and 6 on independent web farms across multiple sites.
• Reduced FRB cost by performing P2V migrations of individual servers to large VMWARE servers.
• Maintained, upgraded and migrated ESX clustered hosts and guests via VMWARE Virtual Center
• Performed SMS Administration - Created Server and Client Collections, Created SMS Packages, Advertisements, and produced client compliance reports
• Installed and configured Microsoft Host Integration Server 2004 on multiple servers so that customers could access TIPS and ACH hotline applications.
• Installed and customized Planview project software on multiple servers so that the Federal Reserve System could utilize a consolidated time tracking application to manage projects.

Senior Performance Analyst

Confidential, Richmond, VA

Responsibilities:

• Received two cash awards for Service Excellence for assistance in deploying and analyzing fixes received from IBM to resolve a encryption engine bottleneck and for resolving a recurring batch slowdown impacting a districts application.
• Successfully migrated 24 mainframe LPAR images to IBM's Workload Manager (WLM) with no errors.
• Identified discrepancies between capacity planning assumptions for the recovery of applications and actual contingency mainframe CPU configurations. Improved LPAR sizing process by utilizing Lotus spreadsheets to combine actual resource consumption, contingency processing requirements, future growth, and LPAR consolidation future moves. Team was able to proactively change configurations in advance of the actual need for resources.
• Developed automated SAS / MXG performance summarization process, providing extensive WEB-based drill-down capability, quickly identifying key performance issues for both MVS and distributed computing environments.
• Automated the nightly execution of a variety of RMF reports allowing performance data to be readily available on SAR the day after it was collected. This enhanced the team’s responsiveness to problem resolution by allowing tuners to simply view historical RMF data as opposed to setting up and executing a special job to produce the report during prime shift hours.
• Increased batch throughput 20% via a reduction in IPS complexity, while maintaining sub-second TSO response time.
• Tuned OS/390 environment, and related subsystems using RMF, Omegamon, TSOMON, and BMC Mainview monitors.