SUMMARY:

• Certified Salesforce.com Developer and Administrator with 8 years of overall professional IT Experience with strong Object Oriented Analysis and programming skills including 3 years’ experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator
• Worked in Finance, Manufacturing, Investment Banking and Telecom billing domains.
• Experience with all phases of Systems Development Life - Cycle: Analysis, Design, Development, Testing, and Implementation.
• Experience with all aspects of Service management: Production and UAT support, Incident, problem and Release management.
• Integrated Salesforce with External systems using REST API.
• Strong experience working with Apex classes, Visual force pages, Triggers, Batch apex, Schedule apex Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Force.com platform.
• Expert in Query language using SOQL and SOSL statements.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and App-exchange applications.
• Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Events, S-Controls.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Junction objects, master-detail relationships and lookup relationships
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, Tabular, and Joint), Analytical Snapshots, and Dashboards
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.
• Managed Release Process and Code Deployments from Sandbox to production using ANT tool, Change sets
• Used Flows, plugins and process builder.
• Used JavaScript and JQuery as per requirements.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Programming Languages: Apex, Visual Force, Java/J2EE

Query Language: SFDC(SOQL,SOSL), SQL,PL/SQL, Oracle

IDE: Eclipse, Visual Studio

Web Technologies: HTML, JavaScript, XML,JSON

Version Control: CVS, SVN

SFDC Related Tools: GIT, ANT scripts,Force.com IDE

Other tools: TIBCO, Jenkins, Putty, SharePoint, SRL web, ADT, TOAD, Informatica, Business objects

Automation tools: Autosys, IBM Tivoli

Ticketing tools: Remedy, ServiceNow

Web Services: Apache axis, WSDL.

Databases: Oracle

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Features tools used: Apex, visual force, APEX TRIGGER, REST API Calls, BATCH APEXForce.com IDE,ANT tool

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Created Asynchronous call outs to synchronize the daily CRM updates on account and contact records in salesforce to MDM via ICV.
• Implemented the REST call outs via triggers on the standard objects
• Oauth2 for of authorization with access token is followed.
• Built business logic to filter the data w.r.t record types, Parse the JSON response and covert to readable format.
• Create visual force pages with search functionality where different search terms would hit different endpoint URLs, querying the data in Informatica MDM database via REST callouts to METS.
• Usage of cache to store and fetch the refresh token to reduce the no of call outs and increase the search performance.
• Implemented authentication via SSO.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Confidential

Salesforce Features and tools used: Apex, visual force, Triggers, Batch Apex,SSO,Force.com IDE,ANT tool, Validation rules, Assignment rules, approval processes and workflows, Process builder and flows, JavaScrip0

Responsibilities:

• Involved i0n data modeling customizing opportunity object by adding custom fields (picklists etc.) and creationp Opportunity stages, record types as per business requirement.
• Creation of custom visual force pages for Opportunity creation through multiple channels ( i.e. from account page or from Opportunities tab)
• Implemented JavaScript autocomplete functionality, validation rules to maintain data quality
• Implemented Apex classes logic for Auto population of generic data based on logged user profile. Based on the business type (OG & PG, CS) flow is redirected to different VF pages as the opportunity stages differ.
• Apex classes business logic to verify the entry and exit criteria for different stages
• Create different types of related Opportunities by checking any or all of the checkboxes and click ‘Create Project’ button. Implemented Rollup summary using child opportunities
• Implemented opportunity teams and approval processes for the sales stages.
• Created Process builder and Flow on Opportunity to create note automatically during certain changes of stages
• Implemented Triggers in scenarios like submitting time bound opportunities for approvals, adding team members, email notifications on stage changes.
• Implemented Batch Apex and schedule apex for data cleansing functionalities and opportunity realignment.

Confidential

Salesforce Features and tools used: Apex, visual force, ANT tool, Validation rules, Assignment rules, approval processes and workflows, Command line Data loader tool, Remedy, Ant tool, communities

Responsibilities:

• Project was running on Agile Scrum model, involved in Biweekly deployments
• Logging and tracking identified system problems through resolution in remedy, debugging through logs
• Administration of the Salesforce environment, responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Taking production backups
• Data Load experience using Data Loader
• Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.
• Develop and create customized reports and dashboards.
• Conducting SWAT calls and providing business updates.
• Creation of Change requests
• Deployment experience using change sets and ANT.
• Support to the internal users and training of larger Business analyst and Support team to help them resolve issues with Salesforce and related applications.

Confidential

L2 Production support

Tools: Remedy - OMS/Ticketing Systems, Autosys, TOAD, QC, Bank specific applications, Unix, SQL, ServiceNow, Business Objects

Responsibilities:

• To provide L2 production support to RISKIT Test Environments.
• Participate in release activities, Incident management and problem management.
• Has good exposure to UNIX and SQL.
• Developing automated scripts for repetitive tasks.
• Handling issues and requests from Business Users and other application support teams.
• Participate in Dry-run (in pre-prod) and release activities.
• Liaise with members of other teams (Infra teams, Upstream/Downstream applications) for smooth running of bank applications.
• Proactively monitoring and analyzing the system performance and providing inputs to development team to solve those issues.

Confidential

Problem manager

Tools: Remedy, QC, Service now.

Responsibilities:

• Was whole and sole responsible to manage problem management for whole Confidential team (Credit, risk and Market-legacy).
• Maintained excellent KPIs all through the engagement and was prompt in providing important reports/data to management.
• Maintained high data quality in the problems and worked consistently to maintain low number of problems by liaising with L1/L2/L3 and other stake holders
• Responsible for driving fixes into production system by discussing with L3 teams.

Confidential

Offshore Production support analyst

Technologies and Tools used: Java, XML, C/C++, Oracle, Shell scripting Remedy - OMS/Ticketing Systems, TWS,TOAD, SQL Developer, XML Spy

Responsibilities:

• Responsible for maintaining Intranet Rating and billing system and integration with other systems for huge customer base.
• Responsible for handling error rating, which requires a very good understanding of the configuration and customizations in the system.
• Automating system processes by generating scripts with help of good technical knowledge in UNIX shell scripting and SQL/PLSQL.
• Have good exposure in maintaining various components and schedules, and handling issues / failures during production support, in addition to the regular support activities.
• Worked with strict Quality Standards & Deadlines with being compliant to SLA’s.

Confidential

Technologies and Tools used: Java, JMS, XML, C, Oracle, Shell scripting Apache tomcat, TOAD, SQL Developer, XML Spy

Responsibilities:

• Developed Integration of portal billing system with CRM-Siebel using JMS technology.
• Responsible for customizations done in Invoicing module using XSL, XML technology.
• Had very good hands on different modules of Portal Infranet Billing like billing, rating, Invoicing, Customizations and configuration and good exposure to customer account maintenance, pricing and rating configuration of products, Invoice formatting.
• Good experience of configurations and customizations on Customer and Account Management modules of Portal Billing System (Customer Center, Pricing Center, Developer Center and Customer Care Configuration) and Web Services Manager.