PROFESSIONAL SUMMARY:

• Confidential is a strong technology professional with skills to work in hands on or leadership roles.
• She has been responsible for the complete management of projects from the planning phase to the completion and delivery to the client.
• This includes weekly status reports and meetings with both the client and the technical staff. She has coordinated resources from auditing, infrastructure, operations, user staffing and programmers.
• Developed documentation for charters, business cases, requirements, status reports, meeting minutes, proposals, project plans, change requests, detail designs, testing documents, user signoffs, deployment, training, lessons learned and summary reports.
• Confidential has over 15 years of experience with DB2, ranging from a DBA lead on OS/2 using UDB to application architecture.

TECHNICAL SKILLS:

Hardware/Software: IBM Mainframe, OS/2, AIX, UDB, COBOL II, Confidential, REXX, Confidential, Endevor, Changeman, Expediter, Intertest, EasyTrieve, Assembler, FileAid, Abend - Aid, Platinum, QMF, BMC, Princeton Software, Access for DB2, VSAM, DB2, MVS, CA-7, OPC, Zeke/Zebb, Lotus Notes, Install 1, PeopleSoft, Business Objects, Brio, Oracle.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Senior Programmer Analyst

Responsibilities:

• Works on the Debit Card, ATM and Settlement applications using Agile methodology.
• Responsible for coding, unit testing, system testing, integrated system testing, user acceptance testing and installation using Assembler, Confidential, Cobol, Confidential, PROCS, Easytrieve, Zeke/Zebb, Fileaid and VSAM file structures.
• Interface with the end-user to meet the needs of the interfacing applications.
• Analyzed daily and monthly jobs ( Confidential ), programs, and data flows utilizing Excel and Word to provide documentation on these items.
• Created detail designs for COBOL and MQ Series for all End-State.
• Coordinate and verify Change Man packages and migration tools (ITSM) for installs.

Confidential, Columbus, Ohio

Technical Lead

Responsibilities:

• Technical lead for the new Pre-Pay Application. Includes mainframe, web, mq series and mobile applications. This application is a new product for the company.
• Develop, design, code, and install programs in COBOL, Confidential, Confidential and DB2.
• Mentor new employees and provide classroom training for COBOL, Confidential, Confidential, DB2, and Install 1.
• Perform unit, system, integration, UAT testing Quality Center and Sharepoint.
• Work on a daily basis with both the auditing department and accounting as my end-user group.
• Technical lead for PIPP projects. During these projects our team switched from the Waterfall method to Agile.
• Developed a level of knowledge to the point of expertise for all business applications.

Confidential, Pittsburgh, PA

Senior Programmer Analyst

Responsibilities:

• Worked on Account Reconciliation Applications as a technical support analysis, utilizing tools such as Lotus, Notes, Mircrosoft Excel and Word.
• Coded, unit tested, system tested and User acceptance tested and interface for CDROM to ARP. Provided documentation for design, unit testing, and system tesing.
• Designed and coded and input interface for customer files to convert accounts numbers for the National City merger.

Confidential, Columbus, Ohio

Senior Programmer Analyst

Responsibilities:

• Worked on the Collections application providing analysis and programming support for a WFN to SYNG conversion project using COBOL, Confidential and CA7.
• Completely set-up four new customer new environment for Collections using COBOL, Confidential, PROCS, CA7 and Confidential .
• Provided programming support on the ASF project for Collections. Included programming, testing and installation documentation using tools such as Expediter, DB2, FileAid and other MVS products. I also created new Confidential, PROCS and CA7 scheduling for the new processes.
• Produced Design, Testing, Installation and Back-out documentation using Microsoft Word for several smaller projects including automated status code processing for bankruptcy accounts using Mircorsoft Word and Excell.

Confidential, Columbus, Ohio

Senior Programmer Analyst

Responsibilities:

• Worked on Account Reconciliation Applications as a technical lead utilizing tools such as Lotus, Notes, Mircrosoft Excel and Word.
• Main support tech for any DB2 related work, including design, coding and testing.
• Assist in installing PEP+ to communicate between ARP and ACH for checkless transactions. This software converts checks into ACH transactions that are then passed to ARP for processing. The PEP+ feature ties the ACH transaction to the original check allowing ARP to provide a match and pass this information back to the client.
• Produced Scope, Functional, Design, Testing, Project Planning, Installation and Back-out documentation using Microsoft Word.
• Provide day-time on-call support for all applications.
• Created support procedures for day-time on-call for all applications. Trained the application team on day-time support procedures and resolutions.
• Responsible for coding, unit testing, system testing, integrated system testing, user acceptance testing and installation using Assembler, Confidential, Cobol, Confidential, PROCS, Easytrieve, Zeke/Zebb, CA7, Fileaid and VSAM file structures.
• Interface with the end-user and meet the needs of the interfacing applications.
• Work on the Check Outsourcing End-State project using IMS, DB2, Assembler, Confidential and Cobol.
• Analyzed daily and monthly jobs ( Confidential ), PROCS, programs, Mercator maps, and data flows utilizing Excel and Word to provide documentation on these items.
• Created detail designs on Assembler, COBOL and IMS programs for all End-State processes using Word.
• Created a detail rule guide for Mercator’s accounts payable map.
• Coordinate and verify Change Man packages for installs.
• Created an End-State training manual for both the end user and technical support. The manual includes system and product overviews, interface procedures, customer set-up, report information, billing information, table definitions, flow charts for jobs, programs and data, as well as the tools used for Check Outsourcing.

Confidential, Columbus, Ohio

Architect

Responsibilities:

• Provide project management support for Accounts Payable using Mircosoft Project.
• Supported the IT efforts of Sarbanes Oxley review of the change control process. Provide detailed documentation on the IT Install procedures from a change management perspective. Remedy is one of the tools used for this documenation.
• Worked on the following projects in a project management roll using Mircsoft Project, Word and Excell.

Confidential

Responsibilities:

• Managed the Tax enhancement project. This is a multi-team project consisting of over 2000 hours of IT work.
• Supported the IT efforts of Sarbanes Oxley Billing.
• Managed the installation of the Average Monthly Payment Plan across the entire company.
• Managed the Levelized Billing project (this is a type of budget billing).
• Convert Oklahoma, Texas, Arkansas, and Louisiana to the common AEP customer system.
• Managed the SWEPCO Outdoor Light Facility Charge conversion project.
• Managed the project to suppressing initial bills that are less then two dollars
• Working with other teams to add an adjustment screen for street light processing. This was mainly a Confidential systems with DB2 data storage.
• Implement Deregulation for Ohio, Virginia, Michigan, and Texas for the Billing, Billing Print, Collections and Revenue applications.
• Provide primary on-call support and production maintenance on the Master Accounting Customer Service System for both the Collections Application and Billing Application teams.
• Work with the Meter Data Control team to process collection orders using Confidential, Cobol, Confidential, DB2, Remedy, Endevor, CA7, BMC, and Fileaid.
• Design, code, test, and install the customer choice incentive project for credit, collections and billing. This utilized Cobol, Confidential, DB2, CA7, Remedy, Endevor and Confidential .
• Mentor new employees.
• Developed a level of knowledge to the point of expertise in my assigned area.
• Work daily with the Business Units to provide application support and project development activities relative to the needs of the client.
• Develop project proposals in conjuncture with the client’s needs using Remedy and Microsoft Word.
• Develop and track project plans, provide status reports, and track project issue logs and resolutions using Mircrosoft Word and Excel.
• Develop detail program specifications to build complex resolutions for multiple applications at an advanced level using current technology and AEP standard tools related to Install 1.
• Converted the Revenue reporting system from Mainframe reporting to Business Objects reporting.