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Office Assistant/web Designer Resume

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Cedar Falls, IA

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TECHNICAL SKILLS:

Programming: HTML, PHP, SQL, Visual Basic, Drupal, WordPress, limited CSS, limited JavaScript

  • Microsoft Word, Excel, PowerPoint, Access
  • Adobe Photoshop CS6, Adobe Premiere Pro CS6
  • Tableau data visualization
  • CRM experience with Salesforce, SmartOffice, SmartStation and Sage Act
  • Relational and post - relational database theory, design, and administration
  • Systems analysis and design experience

PROFESSIONAL EXPERIENCE:

Confidential, Cedar Falls, IA

Office Assistant/Web Designer

  • Assist Director with tasks and projects, such as creating reports, presentations, and promotional products
  • Currently redesigning the Confidential ’s Academic Assessment and Liberal Arts Core website in Drupal

Confidential, Waterloo, IA

Student

  • Year-long training program taught by UX professionals to build a strong foundation in UX
  • Learning UX fundamentals and concepts such as research, design, build and test
  • Apply knowledge to develop end-to-end UX project using proven processes and methodologies

Confidential, West Des Moines, IA

Information Technology Intern

  • Assisted Chief Technology Officer to troubleshoot and resolve various technological issues, support current systems and improve best practices
  • Worked with Business Analyst to advance technological initiatives
  • Used HTML/PHP/JavaScript to program online Message Board
  • Used HTML to create and update website pages
  • Implemented Site Map, XML file and robots.txt file to maximize Search Engine Optimization (SEO) to generate more traffic
  • Converted CFM files to PHP files creating a new website for a subsidiary company
  • Gained knowledge of Salesforce capabilities and functionalities as a system administrator
  • Trained advisors on Salesforce to improve efficiency
  • Exported and imported data between multiple CRMs and Salesforce
  • Created a video using Photoshop and Premiere Pro for the IMPACT 2016 Annual Conference

Confidential, Waterloo, IA

Lifeguard

  • Supervised and interacted with patrons
  • Assisted elderly and disabled members
  • Taught aqua fitness classes

Confidential, West Des Moines, IA

Claims Service Representative

  • Handled auto and property claims
  • Interacted with clients by answering calls and setting up claims
  • Audited claims to determine the department’s retention ratio
  • Ensured all claims received after hours were set up for delivery to adjusters
  • Exposed to every department to gain understanding of industry

Confidential

Member

  • Developed presentation and communication, improvisation and creativity, professional writing, problem solving, and leadership skills through workshops taught by professional trainers
  • Completed Levels 1, 2 and 3 of program, currently in Level 4

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