SUMMARY:

• Around 9 years of professional IT experience as PEGA Technical Architect with demonstrated success in designing and implementation of BPM / Enterprise / Web solutions that improve business functionality including:
• PRPC Upgrade experience.
• Managing, designing and successfully delivered multiple BPM PEGA projects.
• Strong Production/Application Support.
• Exclusive experience in PEGA - BPM technology for Enterprise workflow solutions.
• Knowledge of other tools like JIRA, Blade Logic, Quality Center, Evolven, Nexus Professional, PEGA Log Analyzer, Edit-Plus & Clear Case.
• Involving different stages of software Architecture, design, development, implementation and maintenance.
• Conducting Knowledge sharing sessions.
• Implementing established standards, procedures and methodologies.
• Extensively working in Insurance, Banking and Financial Services domain.
• Good amount of exposure to onsite and offshore model of project implementation
• Primarily responsible for development, code review, Impact assessment & code delivery from Onshore, Client Interaction & DCO sessions, Status Reporting and Business Play back from Onshore, Defect & Test Blocker calls from Onshore on daily basis with Business & Test teams, preparing Technical Implementation Plan (TIP) for Production Releases.
• Strong leadership skills with team leading experience
• Excellent oral and written Communication skills.

TECHNICAL SKILLS:

Application Servers: Web Sphere, Tomcat

Databases: Oracle

Frameworks : PRPC Smart Investigate, PRPC Smart Dispute

Internet Technologies: HTML, XML, XHTML and JavaScript

Languages: SQL, PL/SQL, Java, JSP, JNDI and JDBC

Operating Systems: Windows 95/98, 2000, XP, 7, 8

Tools: / Utilities: PEGA Rules Process Commander (PRPC) 5.1/5.4/6.1/6.2/7.1, JIRA, Blade Logic, Quality Center, Evolven, Nexus Professional, PEGA Log Analyzer, Edit-Plus & Clear Case

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant-CRM

Responsibilities:

• Project assessment, development, DB design walk through & Playback sessions to business.
• Code Delivery from Onshore with SLA’s.
• Managing Pega deployments for test environments & co-ordination on production deployment.
• Estimation, Design, SLA, Defect administration, Status reporting to Project stakeholders.
• Performed Quality related works and handling audits for the Project.
• Co-ordination with the SIT/UAT Test teams.
• Co-ordination on Pega ‘Service Requests’ with Pega support team.
• Work closely with project development team and business development team during the development lifecycle.
• Continuous attention to improve performance supporting technical excellence and good design.
• Co-ordination of onsite offshore activities and hosting Daily status calls.
• Played the role of an independent team member reporting directly to Client.

Environment: PRPC V7.1, Smart Dispute

Confidential

Senior Consultant-CRM

Responsibilities:

• Upgrade PRPC system from v5.1 to v6.2
• Project assessment, development, DB design walk through to business for sign-off
• Code Delivery from Onshore with SLA’s.
• Managing Pega deployments for test environments & co-ordination on production deployment.
• Daily status updates to client.
• Estimation, Design, SLA, Defect administration, Status reporting to Project stakeholders.
• Performed Quality related works and handling audits for the Project.
• Co-ordination with the SIT/UAT Test teams.
• Co-ordination on Pega ‘Service Requests’ with Pega support team.
• Defect triage and defect resolution.
• Self-serve server restarts & EAR deployments.
• Experienced in handling Websphere and MQ issues wrt to pega.
• Work closely with project development team and business development team during the development lifecycle.
• Providing the deliverables frequently on a weekly basis.
• Handling the Ad-hoc requests as and when provided by business.
• Continuous attention to improve performance supporting technical excellence and good design.
• Co-ordination of onsite offshore activities and hosting Daily status calls.
• Coordinating with multiple teams for any interface related issues.
• Played the role of an independent team member reporting directly to Client.

Environment: PRPC V6.2( System upgraded from v5.1 to v6.2) Smart Investigate 6.2 SP1, Oracle 11g, PL/SQL

Confidential

Consultant-CRM

Responsibilities:

• Gathered Business Requirements from the customer
• Handled the release management for the project.
• Code Delivery from Onshore.
• Estimation, Design, SLA, Defect administration, DCO schedules, SME playbacks, Status reporting to Project stakeholders.
• Performed Quality related works and handling audits for the Project.
• Perform Code reviews to align with the coding and design best practices with PEGA LSA.
• Co-ordination with the SAT/BAT Test teams.
• Defect triage and defect resolution.
• Co-ordination of onsite-offshore activities.

Environment: : PRPC V6.1, Oracle, PL/SQL

Confidential

Consultant-CRM

Responsibilities:

• Involving in Module requirement analysis, design, development, and documentation.
• Analyzing the requirements, preparation the design document. Worked on building the overall flow for the process, screens, and functionalities and also performed testing for the same.
• Shouldering overall responsibilities to understand Client Processes and to work efficiently to meet targets and deliver solutions in accordance with Cognizant quality control standards and business practices and procedures.
• Preparation of the following various technical and functional documents (where applicable depending on the request types) Requirement Specification document, High Level Analysis and Approach document, High Level Design Document, Detailed Design Document.
• Worked on the portal design, structuring and developing for the entire Application.
• The security model design and reporting for the application which are the most vital.
• Taken the responsibilities to design and develop the most complex functionalities for both the modules of the application.
• Taken responsibility of keeping track of all the requirement changes and maintained MOM on a regular basis.
• Taken ownership in fixing high priority issues during UAT and also post production.
• Imparting domain and technical knowledge to the new entrants and also fellow team members (also to new project members).

Environment: PRPC V5.4, Smart Investigate, Oracle

Confidential

Programmer Analyst

Responsibilities:

• Requirement, Analysis, coding, unit testing, assembly testing and UAT phases.
• Preparation of design documents, unit and assembly test cases.
• Provided support for SIT and UAT, responsible for resolving the defects
• Direct interaction with client for providing project updates and clarification of business queries
• Provided warranty support for the project since its implementation.
• Imparted training to new members of the team on the Application and on the Technology.

Environment: PRPC V5.1, Smart Dispute