PROFESSIONAL SUMMARY:

I am a dependable and diligent IT professional with 11 years of UI Design, graphic design, web design and email marketing. I have a solid strong work ethic with the ability to manage multiple tasks and work well under pressure. I apply a consultative approach to resolving issues by providing a clear and simple explanation while working closely with people to develop solutions.

TECHNICAL SKILLS:

Adobe Creative Suite (Illustrator, Photoshop, InDesign, Audition, Experience Design CC, After Affects, Flash), CSS, HTML5, JavaScript, jQuery, XML, PHP, Angular 2, Bootstrap, AxShare, Rally, JIRA, Sketch Up, Joomla, WordPress, osCommerce, Drupal, Zencart, Social Network API’s (Facebook, Google+, LinkedIn, Twitter, Instagram), SEO, agile/scrum development, usability testing, wireframes, storyboards and UI flow charts.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga

Senior UI Designer

Responsibilities:

• Experienced in working with agile teams. Demonstrated the ability to collaborate closely with developers, copywriters and UX designers.
• Collaborate with marketing, communications, events, and product teams to create design solutions, materials include: application UI and assets, website graphics and layouts, digital advertising assets, branding, presentations, brochures, posters, email campaigns, social media assets, and other marketing materials.
• Created, improved and used wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods.
• Created presentations for design decisions based on the overall design roadmap as well as design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
• Involved in maintaining design styles and standards.
• Developed graphic designs that effectively communicate the ideas being promoted by the web site.
• Hands - on experience creating wireframes, prototypes, storyboards, user flows, etc.
• Designs and develops user interfaces, user interactions, site animation, and special effects elements - with a focus on modular design.
• Analyzes strategy and is a senior member contributing to the design groups efforts to enhance the look and feel of the organizations online offerings.
• Designs to support the organizations strategies and goals relative to external communications.
• Creates visual concepts and designs specializing in experiences for mobile applications, including iOS and Android. To include: user flows, process flows, UX specifications, wireframes, prototypes, and comps.
• Initiate and respond to ideas for innovation and improvements based on research, analysis, and competitive reviews
• Daily collaboration with cross-functional teams as well as the greater UX team throughout the design process
• Works closely with business partners to identify user needs and business benefits
• Works closely with development partners to ensure UX solutions are implemented to meet the business and user needs
• Presents design solutions to partners Confidential all levels

Technologies: Adobe Photoshop, InDesign, Illustrator, Dreamweaver, agile/scrum development, CSS3, HTML5, JavaScript, jQuery, XML, Angular 2, Bootstrap, AxShare, Rally, JIRA

Confidential, St Louis, Mo

Creative Designer/Web Developer

Responsibilities:

• Responsible for creating the look and feel of Web pages for client's Web site.
• Developed graphic designs that effectively communicate the ideas being promoted by the Web site.
• Involved in taking part in the initial planning of all Web sites by conducting meetings with the client to discuss ideas for the layout and organization of the site, project planning and scope, color scheme or images to use (photos, illustrations, videos, etc.), and other materials concerning overall graphic design.
• Converted images and text documents and into a form in which they can be viewed using the mastery of HTML, PHP, Java Script, CSS, Flash, Action Script, and CMS.
• Mark up, paste, and assemble final layouts to prepare layouts for print, web brochures, print charts, graphs, illustrations, logo’s and other artwork, using Adobe In-Design, Illustrator, Photo Shop, After Effects, and Power Point.
• Develop negatives and prints to produce layout photographs, using negative and print developing equipment and tools.
• Produce still and animated graphics for on-air and taped portions of television news broadcasts and viral commercials, using electronic video equipment.
• Involved in server-side management, web hosting, and email accounts.
• Responsible for improving the visibility of a website or a web page in search engines SEO.
• Developed the marketing strategy to target different search types such as image search, local search, video search, academic search, news search and industry-specific vertical search engines by considering how search engines work, what people search for, the actual search terms typed into search engines and which search engines are preferred by their targeted audience.
• Responsible for optimizing the client’s website by editing its content and HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.
• Backend development using MySQL, PHP Wordpress, Buddypress Social, Zen, Joomala, and Drupal

Technologies: Project Management, CMS, Drupal, WordPress, Zen, s2Member Pro, Adobe CS5 Photoshop, InDesign, Illustrator, Dreamweaver, After Effects, MySQL, Linux Red Hat, PHP, Flash, HTML, Asctionscript 3.0, Javascript, CSS, XML, HTML

Confidential, St. Louis, Mo

IT Manager

Responsibilities:

• Network infrastructure design and deployment
• Configured programs, email system, data migration, and software development
• Web design using HTML, JavaScript, CSS, PHP, Java, Linux, Adobe Dream Weaver, Flash, designed and deployed graphics using Adobe Photoshop and Illustrator CS4
• Responsible for maintaining the interaction between server-side frameworks, and database systems
• Responsible for project management and database administration
• Responsible for the maintenance of computer hardware and software deployment, configuration, maintenance and monitoring of all active network equipment
• Responsible for the overall health of the network, server deployment, security, network connectivity for LAN/WAN infrastructure while maintaining technical considerations Confidential the network level for our client’s organization's hierarchy
• Responsible for network address assignment, assignment of routing protocols and routing table configuration as well as configuration of authentication and authorization directory services
• Responsible for maintaining machines components, drivers, settings of personal computers, printers and all other peripherals.
• Maintained web server, file server, mail servers, printer/fax server, VPN gateways, Cisco routers, network hubs, and intrusion detection system
• Responsible for developing, installing, and maintaining emergency systems to back up the main network server, as well as keeping records of errors for documentation for new server migration.
• Responsible for developing procedures, data security, anti-virus protection, files permission for new network security during server migration.
• Responsible for project planning for phone system, DID assignment, VOIP, fax lines, and cellular gateway system
• Responsible for budget analysis, cost control, forecasting and purchasing for all company technology
• Responsible for research and development for software testing

Technologies: Network Design, Project Management, Adobe Photoshop, MySQL, Linux Red Hat, PHP, Flash, HTML, VOIP, VPN, LAN, Netgear, Cyberguard SG 560, Phone systems, Budget Control, Exchange Server, Microsoft Server 2003 and 2008, Windows XP/Vista/Windows 7, Arkeia Disaster Recovery, and Marketing

Confidential, St. Louis, Mo

Network Technician/Web Developer/Software Engineering

Responsibilities:

• Focused on the technologies such as HTML, JavaScript, CSS, PHP, Java, and ASP, to deliver content and scripts to the client using Adobe Dream Weaver and Flash. Designed and deployed graphics using Adobe Photoshop and Illustrator CS4.
• Focused on the interaction between server-side frameworks, the web server, and database system.
• Responsible for web design, project management, and database administration.
• Responsible for the maintenance of computer hardware and software deployment, configuration, maintenance and monitoring of active network equipment.
• Responsible for the overall health of the network, server deployment, security, and ensuring that the network connectivity for LAN/WAN infrastructure is on par with technical considerations Confidential the network level for our client’s organization's hierarchy.
• Responsible for network address assignment, assignment of routing protocols and routing table configuration as well as configuration of authentication and authorization - directory services.
• Responsible for maintaining individual machines components, drivers, settings of personal computers, printers and all other peripherals.
• Maintained 2 network servers, 3 file servers, VPN gateways, Cisco routers, network hubs, and intrusion detection systems.
• Responsible for developing, installing, and maintaining emergency systems to back up the main network server, as well as keeping records of errors for documentation for new server migration.
• Involved in setting procedures, security data, and file permission for new network security during server migration.

Technologies: Customer Service, Project Management, Adobe Photoshop, HTML, PHP, Flash, and Marketing

Confidential, St. Louis, Mo

Owner

Responsibilities:

• Provided project management, scope, timeline estimation, and project planning for data driven web-based services.
• Organized and administered software development, deployment, and maintenance for web-design using Adobe Photo Shop 7.0, HTML, PHP, and Flash.
• Provided graphic design for weekly events using Adobe Photo Shop 7.0/Suite/In Design.
• Provided scheduling for staff for a series of weekly events, cost control and budget management by arranging tasks to meet various deadlines.
• Organized customer relationship modules for project team task list and calendar.
• Event planning and co-coordinating.
• Involved in developing marketing schemes for market segmentations.

Technologies: Customer Service, Project Management, Adobe Photoshop, HTML, PHP, Flash, and Marketing

Confidential, St. Louis, MO

Receiving Clerk

Responsibilities:

• Provided data entry.
• Managed shipping and receiving requirements.
• Provided inventory control.
• Facilitated requirements for order processing.

Technologies: Customer service, Data Entry, Inventory Control, and Order Processing

Confidential, St. Louis, MO

Network Administrator

Responsibilities:

• Provided Tier 1 technical support for 100 end users.
• Deploy Dell computers, laptops, dual monitor setups, and verify computer functionality.
• Received inbound calls for end users resolving password resets, Win NT, A/S 400, and Lotus Notes
• Provided support for Outlook Exchange through Microsoft Exchange Server.
• Track and documented calls using Remedy, queue management, and ticket escalations.
• Hardware installation and configuration for drives, RAM, processors, video cards, sounds cards, etc.
• Configured end-user settings for network drives and network domains.
• Provided server support for DNS, Active Directory, Exchange Server, and SQL-7.0.
• Provided network connections for Cisco Routers, Ethernet Hubs, switches, VPN, and assigned TCP/IP Protocols.
• Responsible for troubleshooting and debugging network security firewalls and backup systems.
• Provided end user support for Blackberry and Kyocera palm pilots.
• Successfully completed project ahead of scheduled and saved client labor expenses.

Technologies: Customer Service, End user support, Documentation, Win NT, A/S 400, Lotus Notes, Outlook Exchange, DNS, Active Directory, SQL, Cisco, VPN, TCP/IP, and Blackberry

Confidential, Atlanta, Ga

Technical Support (Help Desk Agent)

Responsibilities:

• Provided Tier 1 level technical support on Windows computers for a global corporation.
• Received inbound calls from internal end users resolving password resets on Windows, Citrix sessions, and AS400.
• Remote troubleshooting of desktops and laptops for end users over the phone.
• Troubleshoot Microsoft Outlook Exchange accounts through Microsoft Exchange Server.
• Track and document calls using Remedy, Peregrine, and Open view Service Center ticketing systems.
• Queue management and ticket escalations. Overseeing of ticket validation, routing, and assignment.
• Coached other Help Desk Agents on proper ticket creation, troubleshooting, and queue routing.

Technologies: Customer Service, Troubleshooting Computers, LAN/WAN

Confidential, St. Louis, MO

Receiving Clerk

Responsibilities:

• Provided data entry.
• Managed shipping and receiving requirements.
• Provided inventory control.
• Facilitated requirements for order processing.

Technologies: Customer service, Data Entry, Inventory Control, and Order Processing

Confidential, St. Louis, MO

Computer Tech

Responsibilities:

• Hardware installation and configuration such as; disk drives, RAM, processors, video cards, sound cards, etc.
• Data transfers between hard drives. Full restorations of computers.
• Install and configure JD Edwards and AS400 Software.
• Provided server support for SQL-92.
• Respond and create tickets using in house ticketing system.
• Service and clean network printers and minor troubleshooting on copiers.
• Responsible for trouble shooting all network related issues as well as backup systems.
• Provided end user support for all Microsoft software and medical billing software.

Technologies: Computer Assembly, Troubleshooting Computers. Hardware Installation and Configuration

Confidential, St. Louis, MO

Field Support Tech

Responsibilities:

• Provided Tier 3 support for Boeing Aircraft Company.
• Data transfers between hard drives. Full restorations of computers to factory settings.
• Installation and configuration of software on customer computers.
• Configured customers Internet Service Provider settings to enable internet access.
• Computer assembly, troubleshooting computers, and trouble shooting and debugging network related issues for wired LAN/WAN networks using Novell Netware 4.0 and Citrix Win Frame.
• Set up and configured TCP/IP Protocols for Dell computers, Confidential, Sun/Solaris/Linux/Unix Graphics workstations, and microcomputers.
• Provided network solutions for Cisco Routers, Ethernet hubs, switches, 10-base Confidential, analog phone lines, fiber optics and modems.

Technologies: Data transfers, Installation, Configuration, LAN/WAN, TCP/IP, Novell Netware, Citrix Win Frame, Linux, Unix, Cisco, Ethernet hubs, Switches, 10-base Confidential, Analog phone, Fiber Optics, and Modems Freelance Work