PROFESSIONAL SUMMARY:

• PEGA Certified Senior System Architect (CSSA) with expertise and strong technical knowledge in design and development of the Web based BPM and configured workflows using Pega rules process commander.
• Experience on Requirement Analysis, Design, Implementation of PRPC in Agile and Waterfall Methodologies.
• Defined Class Structures (Work, Data), Work Cover and Work Object.
• Designed PRPC flows, Assignments, Utilities, Decision, Spin - off, Split-Join shapes.
• Implemented notification tasks using correspondence rules and decision Rules.
• Expertise in Decision, Process, Technical, SysAdmin Categories of rules.
• Extensive debugging Skills in PRPC using with TRACER, Clipboard, PAL and Rules Inspector.
• Expertise in developing User Interfaces, screen layouts using Harness and Section.
• Worked on Circumstancing by creating the circumstance definitions.
• Work Exposure on SLA, Integration (SOAP, SQL) with PRPC.
• Created Product, Patch and Deployed into QA, UAT and PROD envy’s
• Involved in interaction with the end users along with Business Analysts and the team members for better understanding of the business requirements.
• Good knowledge in designing the application that follows all the Pega guardrails, DCO and Agents.
• Thoroughly worked on reporting wizard, list views, summary views, decision trees, decision tables, constraints, map value, activities, edit input, Obj-validations, HTML Rules, Correspondence rules, Data tables, sys management applications, database wizard, portals, sections, harness, flows, actions, bulk processing, customizing PRPC Rules, Connector Rules and Services.
• Expertise to fix issues found during Unit testing and the defects found in the QA and UAT testing phases.
• Excellent written, presentation and verbal communication skills.

TECHNICAL SKILLS:

BPM Software: Pega RULES Process Commander

Languages: SQL, PL/SQL, C, C++, Java, COBOL, JCL

Operating Systems: Windows/98/NT 4.0/2000/2003/ XP, UNIX

Web Services: SOAP, MQ, WSDL, XSD, XML

Web Technologies: HTML, AJAX, Java Script, CSS

Design Technologies: Microsoft Visio 2003/2005

Databases: Oracle, Db2

Application Servers: Web Sphere, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

PEGA System Architect

Responsibilities:

• Involved in all phases of SDLC including Requirement collection, analysis, designing, developing and testing.
• Understanding the technical requirements from business requirements.
• Involved in the creation of Class Structure, identifying Properties and activities, designing the sections and harness.
• Worked on customization of Harness and Sections rules.
• Created Decision and Declarative rules, flows, action flows, validation rules.
• Involed in creating and modifiying of DSS, Data Pages and Data Transforms.
• Worked on activities and flows in CMF Framework to meet the requirements
• Taken responsibility of keeping track of all the requirement changes and maintained MOM on a regular basis.
• Worked on various routing processes from on stage to another stage.
• Managed accessibility to users by creating portals, access roles and access groups for Sales, Underwriters, Contracts and Membership departments.
• Identified and documented test conditions/scenarios from the business requirements and functional design for claims processing.
• Managed Rulesets, Application product and patch deployments into various environments like QA, Production and Training.
• Performed integration by developing rules pertained to rule-connect and rule-service.
• Major tasks involved integrating with SQL databases to fetch data and with SOAP/Web services to review particular data.
• Successfully managed the production issues under intense pressure with highest satisfaction rate.
• Responsible for unit testing and integration testing of application.

Environment: PEGA PRPCv 7.1, XML, HTML, AJAX, SOAP, JavaScript, Smart Dispute, CSS, CMF (Care Management Framework).

Confidential, Worcester, MA

PEGA System Architect

Responsibilities:

• Designed and implemented the User Interfaces using Sections, Harness and Flow Actions.
• Created various process flows.
• Developed various Activities.
• Created Properties, Class structure and Validations.
• Utilized the Decision rules like decision tables, decision trees and map values to implement the business rules.
• Implemented Declarative expressions, declare Constraints.
• Worked on Circumstancing by creating the circumstance definitions.
• Involved in creating the SLA events on the assignments.
• Involved in creating Corresponding Rules.
• Implementation and integration of multiple external systems with soap connectors and Services.
• Created list views and summary views for reporting purpose which were reused both at the UI front and at the reporting gadgets with pie charts and trend reporting.
• Created Operators, Workgroups, Workbaskets, Data tables, Database Name Objects and Database Table Objects.
• Involved in Creation of validation rules to implement business logic validation.
• Ran various performance tools such as PAL and DB Trace.
• Expertise to fix issues found during Unit testing and the defects found in the QA and UAT testing phases and prepared the Unit Test Results document.
• Experience in working with customers to determine their needs , gather and analyse and document requirements, communicate with customers throughout the development cycle, manage customer expectations and resolve issues.

Environment: Pega Rules Process commander, DB2, CPM framework, SQL, Apache Tomcat.

Confidential, Lincoln, RI

PEGA System Architect

Responsibilities:

• Integrated with SFDC using IAC and Pega process extender for salesforce.com.
• Designed several modules in the application along with the other LSA’s and lead the offshore teams.
• Organized resources by doing resource allocation and provided estimates.
• Provided the client’s a successful and stable application in production. Provided warranty support on demand.
• Integration via service SOAP, connect SOAP and service file for bulk operator creation.
• Created correspondence to effectively send notifications to the desired work parties.
• Created RSS feeds for monitoring the status changes across the applications.
• Used Pega survey framework to design and develop questionnaires, question pages and questions for medical reconciliation application.
• Facilitated PDF and excel document generation.
• Developed dynamic UI load based on a service call.
• Created data tables, declared pages and decision rules.
• Created and maintained agents and queuing. Resolved locking issues.
• Lead the code releasing efforts in several environments, including production.
• Organized and conduced the demos with the business teams consistently to show the progress made on a week by week basis. Took the feedback and tried to include the enhancements based on the timelines of that release.
• Designed and worked hands on providing a security model with privileges, access roles, access of role to obj and access groups to cater to the needs of different core elements and their phases.
• Created SLA rules to update urgency and run activities periodically.
• Involved in Pega COE best practice discussions
• Worked with Pega to provide hot fixes and workarounds for several browser compatibility issues and IAC session issues.

Environment: Pega Rules Process Commander, Windows, SQL server, Quality Center, SOAP UI.

Confidential, Sacramento, CA

PEGA Developer and Architect

Responsibilities:

• Created standalone activities to make bulk updates to the database.
• Installed several hotfixes through update manager to address the cross browser issues with multiple tabbed layouts.
• Fixed several production issues in production and created several product rules to make code releases in production.
• Managed the offshore teams and did code reviews constantly to make sure that the Pega guardrails were followed during the code development.
• Integration through connect CMIS and connect SQL.
• Used Obj-Browse, Obj-Open-by-Handle and Obj-Open in activities to make sure that the two tables in the manage task functionality are in sync.
• Used list views to generate several reports inside the application.
• Used auto complete functionality to fetch the user names using a particular access group and also get phase specific step names in a row repeating layout.
• Extensively used SMA to check for locked requestors and log analysis as a part of system monitoring.
• Used split-joins to branch into two separate flows on the same work object and ran activities to resume the respective paused flow on click.
• Screen flow in the entire life cycle of the work object.
• Created custom controls to read excel files.

Environment: Pega Rules Process Commander V6.2 sp1, BMC Remedy, Quality center, Windows 7, ORACLE, Apache Tomcat, SQL server, Putty.

Confidential, Raleigh, NC

PEGA System Architect

Responsibilities:

• Designed and created the class structure. Created the work, data and integration classes respectively as a part of that.
• Used Smart Dispute framework to speed up the development time and leverage the Pega provided functionality as a part of the framework.
• Created customized portals to cater to the business requirements.
• Developed auto complete functionality to fetch the email Ids from a data table using report definition rules.
• Created data tables to dynamically populate values in the dropdowns and auto complete.
• Created links on the admin tab of the portal to update the entries in the data tables to add, update or delete rows.
• Developed complex routing logic inside the flow to route a case (work object) to an appropriate work basket based on the action taken, fee refund amount and other variables.
• Developed logics to give access to a case based on the work baskets that the user has access to after conditionally routing cases.
• Developed updated case functionality to update the case details on a modal window.
• Created functions that could validate the date format and validate whether the date exceeds a particular number of days from the current date etc.
• Created various sections, harnesses and flow actions.
• Circumstanced sections to show the contents appropriately.
• Created complex flows and sub flows.
• Created a SOAP service that could create a case when consumed.
• Created validations using property validate Rule-Obj-validate and property-set-messages.
• Created activities to call flows, to validate others.
• Added audit comments and logged appropriately to keep track of the actions taken on the case.
• Addressed the exception scenarios as per the requirements.

Environment: Pega Rules Process Commander V6.2 sp2, Smart Dispute Framework, ORACLE, Apache Tomcat, SQL server, Quality Center, SOAP UI.

Confidential, Sterling, VA

PEGA System Architect

Responsibilities:

• Developed connect SQL rules to fetch data from database
• Created Parse XML rules to parse the data that is fetched from or sent to service bench system
• Developed activities, declare and decision rules. Updated data tables. Created activities to automate sending reports via email.
• Created and maintained agents and agent schedules.
• Used PAL extensively for performance analysis.
• Designed PEGA work basket automation.
• Well versed in using SMA for clearing declarative rule and page cache, agent management, killing the locked requestors (requestor management) and others.
• Involved in fixing the high priority production issues.
• Created complex SQL queries on ORACLE database for reporting purposes.
• Used putty configuration manager to stop and restart PEGA servers. Used to pull server and Catalina. out logs.
• Responsible for maintaining the CTI services.

Environment: Pega Rules Process Commander V6.1, CPM framework, MS Visio, Windows XP, ORACLE, Apache Tomcat, SQL server, TOAD, Putty, Optio check printing software.

Confidential, Franklin Lakes, NJ

PEGA System Architect

Responsibilities:

• Designed the class structure, created the work, data and integration classes respectively and defined the corresponding properties.
• Created local flow actions to display modal window on button click in the assessment.
• Designed the flow with spin offs to facilitate work objecst switching from order scheduling to assessment and vice versa.
• Customized skin and buttons for the displayed question groups in the assessment to match the parent Website.
• Created HTML rules to create an illusion of screen flow from one question group to another using customized buttons and skin.
• Created sections involved with HTML properties that pass specific parameters and call activities on click and refresh.
• Created and designed validations for mandatory questions in each question group in the questionnaire.
• Created system settings for environment specific user provisioning.
• Created connect HTTP rules for several abstract services.
• Created declarative rules for dynamic property calculations.
• Created circumstanced rules for reuse among two different applications.
• Developed activities to include complex shipping rules based on the time, day of the week or holiday.
• Involved in the IAC set up by creating and updating the IAC JSP file with application specific parameters.
• Fixed IAC specific defects as a part of a defect fixing.

Environment: PegaRules Process Commander V5.5 & V6.1, CMF framework, IAC 4.2, MS Visio 2003, Windows XP, ORACLE, eclipse, Tomcat.