SUMMARY:

• Program Management - Instruction Systems Design and Documentation
• DoD SCORM and Section 508 compliance
• Adherence to Confidential concepts in ISD
• Agile Software Development process
• Web-based Training Development/E-Learning/Classroom Training
• Experience assessing, developing, managing, planning and executing training
• Proven effectiveness as team lead or independent staff member
• Ability to interact well with engineers, programmers, and senior management

TECHNICAL SKILLS:

Documentation Tools: Microsoft Word, Adobe FrameMaker, Microsoft Publisher, Illustrator, Photoshop, RoboHelp, CorelDraw

Training Tools: Adobe Captivate versions 1-8, LMS (various), Adobe Audition, Adobe Premiere Pro, Microsoft PowerPoint

Other Tools: Dreamweaver, Access, Excel, Microsoft Project, Visio, Flash

WORK HISTORY:

Confidential, Arlington, VA

Sr. Technical Documentation Developer

Responsibilities:

• Designing and developing User Manuals and application procedures for proprietary software, Personnel Assist, designed to assist Confidential agencies manage staff personnel records, including military service transition, agency transitions, and retirement.

Confidential, Falls Church, VA

Sr. Instructional Designed/Sr. Technical Writer

Responsibilities:

• Designing curriculum and developing Instructional Design/Web-based training for proprietary software designed to assist Confidential agencies manage staff personnel records, including military service transition, agency transitions, and retirement.

Confidential, Washington, DC

Sr. Instructional Designer

Responsibilities:

• Designing curriculum and developing Instructional Design/Web-based training to counter cyber security threats to Confidential ’s digital communications system, specifically in the areas of the U.S. power grid and nuclear energy.
• Consulting with Cyber Security SMEs at Confidential .

Confidential, Tysons Corner, VA

Senior Instructional Designer

Responsibilities:

• Developing training for Confidential Examiners Learning Program, as well as documentation and policy procedures for Confidential Deposit Insurance Corporation Business Process Management (BPM) and Financial and Acquisition Management Division ( Confidential ).

Confidential, Tysons Corner, VA

Senior Instructional Designer

Responsibilities:

• Developed Instructional Design for Policy Procedures, Model Validation, and Operational Risk Stress Testing, and virtual-based software programs.
• Required interaction with Subject Matter Experts and review and up-dating of existing training material.

Confidential, Columbia, MD

Senior Instructional Designer

Responsibilities:

• Curriculum development and video production.
• Application of Instruction Design Confidential concepts and Section 508 compliance in development of Web-based training based on HHS’s Enterprise Identification Management ( Confidential ) system user manuals.
• Designed and created structured lesson plans and Web-based training programs according to the lesson plans. (Training developed in Adobe Captivate, Audition, Photoshop, and CorelDraw.)
• Managed documentation segment of Agile Software Development; active member of Scrum.
• Presented Webinars based on the structured lesson plans.
• Coordinated documents with MS Project.

Confidential, Arlington, VA

Senior Instructional Designer

Responsibilities:

• Managed team of two instruction designers and two technical writers in developing and conducting web-based and classroom training and operational manuals for Web-based applications.
• Determined course content and participant learning objectives, as well as course syllabi, lesson plans, and manuals.
• Required to maintain class records and administer and score tests. (Web-based test scoring managed through LMS.)
• Also conducted instructor and train-the-trainer training sessions, including Webinars.
• Required to consult with prime contractor senior management on learning strategies and training results.

Software used: Adobe Captivate, Word, PowerPoint, Visio, and Audition, Photoshop, and CorelDraw. MS Project

Confidential, Washington, DC

Senior Instructional Designer

Responsibilities:

• Worked in coordination with the Director’s Office, developing Web-based training and user manuals for complex customer service representative scripting tool including enrollment, claim resolution, and service eligibility. Included built-in, auto-scoring testing, and Section 508 compliance.
• Web-based training followed the development of the user manuals. Each training module required embedded testing with student tracking and test-score recording.
• Developed content and delivered Webinars.
• Produced White paper on pros and cons of various practices of client self identification.
• Participated in Business Process Improvement Team.
• Provided real-time documentation of meeting procedures.
• Required ability to communicate technical concepts to a non-technical audience.

Confidential, Bethesda, MD

Senior Instructional Designer

Responsibilities:

• Production of life-cycle system documentation (SDLC) and web-based training for NIH Grants Management program. Required interacting with senior NIH staff and SAIC program manager and programmers.
• Developed Standard Operating Procedures (SOPs). Produced hard copy user manuals as well as RoboHelp versions.
• Implemented Cloud-based .Net data storage and retrieval.
• Designed and created structured lesson plans and Web-based training programs according to the lesson plans. (Training developed in Adobe Captivate, Audition, and Photoshop.)

Confidential, Fairfax, VA

Instructional Designer

Responsibilities:

• Provided Software Development Life Cycle (SDLC) for financial management programs and contract acquisition software including instructional design for Web-based and classroom training.
• Restructured existing training programs to be more efficient in carrying out the goals of the agency.
• Additional duties: Grammar and Effective Writing courses for SEC staff.

Confidential, Alexandria, VA

Senior Instructional Designer Trainer

Responsibilities:

• Developed Web-based training incorporating testing for individuals and database connectivity for scoring and record keeping. for Confidential Aviation Administration’s En Route Automation Modernization (ERAM) air traffic control system.