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It Specialist/ Tech Support Resume

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OBJECTIVE

  • College Graduate seeking a challenging position in the IT field where my skills, experience and education will be used to benefit the company and its clients

WORK EXPERIENCE

February 2011 Present
IT Specialist/ Tech Support
Confidential Falls Church, VA

  • Remove viruses from computers
  • Install new operating system in computers
  • Speed Up computer performances
  • Provide assistance with Prometric Setup
  • Proctor Exam takers on Kryterion
  • Install and update new drive on PCs
  • Experience on troubleshooting, administering and managing Desktop computers
  • Rewiring network cables for better and faster Performance

December 2010 Present
Webmaster/Admin
Confidential
Washington DC

  • Design and administer AHD main website
  • Create and administer members accounts

May 2009 July 2009
IT Specialist (Internship)
Confidential Washington, DC
IT Specialist Internship experience including, but not limited to the following:

  • Classrooms Arrangement and Reorganization
  • Imaging Leopard client and servers on mac G5 and Mac Pro
  • Install and update new drive on PCs and Macs
  • Experience on troubleshooting, administering and managing Mac Desktop computers
  • Rewiring network cables for better and faster Performance
  • Projector Troubleshooting
  • Network and Servers troubleshooting and maintenance
  • Data entries using Excel and words
  • Updating desktop computers with current Services Packs (PCs and Mac)
  • Upgrading PCs Memories and software

March 2006 April 2008
IT Help Desk Specialist Tier 1
Confidential Annandale, VA
Help Desk experience including, but not limited to the following:

  • Server side personnel adjustments
  • Online and onsite technical support
  • Maintained and reset user mainframe
  • Communicated and reported intracampus problems via Issuetrak software
  • Computer troubleshooting and network setup
  • Experience removing viruses, trojans, spyware, and pop ups
  • Provided technical support for Centra, the online campus academic software
  • Assist costumers through phones, chatline and email

SKILLS

  • Typing speed at least 50 wpm
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, publisher, access and Outlook)
  • Proficient in Installing, Configuring, and administering Windows XP Professional
  • Audio Visual equipment experience
  • Proficient in Windows, Mac operating systems
  • Proficient in Windows Server 2003
  • Ability to setup, configure and manage a network
  • Languages: French and English

EDUCATION
BS Information Systems

  • Networking

AS

  • Computer Network Operations
  • 310 Grade Point Average

Certificate

  • English as Second Language & General Studies

AWARDS

Certifications/ Course Completion Awards

  • Adobe Dreamweaver CS4
  • Adobe Illustrator CS4
  • Adobe Flash CS4
  • Final Cut Pro 7

VOLUNTEER EXPERIENCE

  • Computer camp school in Dakar, Senegal
  • Local Computer Instructor
  • Repair to community members
  • Setup network for local clients
  • Design websites for clients

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