SUMMARY:

• A Lead User Experience Researcher, Strategist and Designer that is passionate about creating efficient designs and a positive user experience.
• In fifteen years I have worked independently, collaborated on teams, and have lead both on - site and offshore teams with great success rates.
• My experience in development ranges across multiple industries and extent of development: from simple mobile app development to integrating complex multi-system platforms into a unified, seamless experience.
• I take the complex and make it simple and easy to use.

EXPERTISE:

• Management of staff Offshore Team Management Strategic Roadmaps Journey Mapping Brainstorming Sessions
• UX Strategy & Planning Heuristic Evaluations Contextual Inquiry Wireframing Personas and Scenarios
• Information Architecture Usability Testing and Scripting Competitive Audits Storyboarding Requirement Analysis
• Pluralistic Walkthroughs Conceptual & Visual Design Prototype Design Content Inventory

SOFTWARE:

• Photoshop Imageready Illustrator Axure Dreamweaver HTML / CSS Visio Balsamiq
• Acrobat Omnigraffle Indesign Excel PowerPoint SSPS Morae iRise
• Visual Studio UXPin Invision Google Analytics

EXPERIENCE:

Confidential, West Middlesex, PA

Lead User Experience Engineer

Responsibilities:

• Currently conducting Confidential strategy development and research/responsibilities for a major software redesign of Confidential: transitioning the current desktop based Dealership Management System software application to a cloud-based application.

Confidential, Pittsburgh, PA

Lead User Experience Designer and Strategist

Responsibilities:

• Confidential consultant that implemented Confidential strategy and conducted Confidential research/responsibilities for a major software redesign of HealthPlaNET: transitioning the current thick-client desktop software application to a more streamlined, web-based software application.
• Developed and implemented new UX processes that complemented and enhanced the existing team’s processes and workflow.
• Details of UX responsibilities include: heuristic evaluations, requirement and content analysis, pluralistic walkthroughs, wireframing, prototyping, usability testing and user interface design as well as the development of user interface standards and patterns for the overhaul and redesign of the application.

Confidential, Pittsburgh, PA

Lead User Experience Designer

Responsibilities:

• Developed Confidential strategy and research plans, Evangelized Confidential awareness through various departments by creating brown bag sessions and presentations. Created conceptual designs for testing and final interface designs for mobile redesign initiative.
• Research projects included a variety of competitive research plans and reports, development of card sorting and usability scripts in conjunction with mediation and testing, planning and reporting out of findings to senior level staff. UX and UI design responsibilities: wireframing, storyboarding and interface design for responsive web designs, mobile and software initiatives.
• Lead brainstorming sessions and requirement gathering sessions with mobile team.
• Advised on software purchases and resource allocations.

Confidential, Pittsburgh, PA

Lead User Experience Designer

Responsibilities:

• Conducted Confidential strategy, research and SOW outlines for testing conceptual and final interface designs for Confidential on a contractual basis.
• Research projects included a variety of competitive research plans and reports, card sorting scripts, implementation and mediation of card sorts, planning and reporting.
• UX design responsibilities: wireframing and storyboarding for responsive web designs; both in mobile and software initiatives.
• Mentored Junior Designers on software use, proper research methodologies to gain unbiased reporting and analysis and reporting of data.

Confidential, Pittsburgh, PA

Online Product Manager, Senior UX Designer

Responsibilities:

• Developed Product Roadmaps and planning strategies for online initiatives.
• Performed user needs assessments, business analysis.
• Defined SOW and high-end business requirements (epics).
• Analyzed current applications and mapped experience for transfer to new systems.
• Produced wireframes, prototypes and personas in several formats for usability studies and business reviews.
• Conducted requirement meetings with business stakeholders.
• Developed and maintained pattern documentation and style/standards manual for Pathfinder and Online Banking.

Confidential, Pittsburgh, PA

Information Architect and Confidential Specialist

Responsibilities:

• Performed user needs assessments, business analysis, and defined requirements.
• Evaluated and assessed existing components of the site, documenting legacy features.
• Produced wireframes and prototypes in several formats for usability studies and business reviews.
• Facilitated usability tests with customers and conduct UAT with business stakeholders utilizing high-fidelity prototypes.
• Developed and maintained the Pattern Library for the recently redesigned Thermo.com site.
• Developed Competitive Features Analysis book for Fisher Scientific.
• Provided direction and guidance to offshore development and design teams for numerous projects.

Confidential, Pittsburgh, PA

Senior UX/UI Designer and Project Manager

Responsibilities:

• Assessed clients’ current website architecture and proposed opportunities for future site expansion.
• Analyzed content inventory and proposed areas to the client where content could be enhanced in new website designs.
• Produced and designed storyboards, wireframes, prototypes of UI for presentations, client approvals, and team reviews.
• Suggested to clients opportunities for SEO on legacy interfaces and transferred proposals to new designs.
• Researched and developing trends in social media, web applications, and mobile applications that would generate interest within the bariatric community.
• Managed an offshore design and development team located in the Phillipines

Confidential, Pittsburgh, PA

Senior Web Designer

Responsibilities:

• Performed the assessment and design of UI for a new initiative of online circular sales.
• Managed communication of scheduled work to the traffic coordinator and outside vendors.
• Directed the design work of junior designers and collaborated with outside developers on website development.

Confidential, Pittsburgh, PA

Sr. Designer

Responsibilities:

• Managed a team of writers, outside vendors, and web developers on a per-project basis.
• Produced storyboards, wireframes, and prototypes of user interfaces for brainstorming sessions, user testing, group presentations and client approvals.
• Performed analyses of architecture, usability, and design of UI for online products in various phases of development.
• Collaborated with a team of writers, subject matter experts and developers to produce online courses.
• Developed use cases and guided project teams in the planning and implementation of user interfaces and courseware based on documentation findings.
• Researched online trends and made recommendations for future implementations of mobile applications into legacy applications and newly developed products.
• Managed a front-end development group that maintained and updated the company’s four marketing sites, as well as the production of sites in development.

Confidential, Pittsburgh, PA

Web Designer, Developer

Responsibilities:

• Managed external and offshore vendors, as well as collaborated with various Education Department Heads, the Marketing Producer, and internal developers throughout a project’s lifecycle.
• Produced wireframes and design prototypes of user interfaces for board presentations and client approvals.
• Member of Creative Team for Curriculum Development from 11/2005 - 03/2006. Developed and created media support materials for new online courses. Led offshore development in the review of online courseware and development.
• Supervised external vendor work, offshore design and development team, junior staff and design interns.

Confidential, Pittsburgh, PA

Senior Designer

Responsibilities:

• Assessed the information architecture of websites and reviewed website navigational schemes and content inventory. Made change recommendations to clients utilizing storyboarding, wire frames and design prototypes.
• Analyzed legacy interfaces and provided usability recommendations based on contextual inquiry and user testing results.
• Supervised external vendor work, junior staff and design interns.