SUMMARY:

• Over 10 years of experience in project management, product management, enterprise application planning, infrastructure architecture design, development and integration, business systems analysis and technical services in Enterprise Business Service, Federal Government contract, Financial Mortgage Banking, Pharmaceutical, Utility/Energy Commodity, Broadband/Telecom, Gaming, Marketing, Retail, Education, Publishing industry.
• Highly competitive team player and leader, organized, disciplined, detail and goal oriented.
• Multidisciplinary education with two Master degrees (Engineering and Computer Science)
• Excellent communication skills demonstrated by ability of working with diverse clients.
• Fluent in English and Mandarin Chinese.
• Interim Confidential Secret clearance.

COMPUTER EXPERIENCE:

Applications: Weblogic 12/11/10/9/8, Apache 2.2/3, JBOSS EAP, Tomcat, IBM WebSphere, DB2, MQ, TIBCO BW/CLE/EMS/Router, OutlookSoft, Informatica, Oracle 11g/10g/9i/8i, MySQL, TOAD, SQL Developer, SQL Server 2008/2005, SQL Server Enterprise Manager/Query/Analyzer/Management Studio, MS IIS, Access, MS Visual Studio 2012, Visio, MS Project, Word, Excel, Power Point, SharePoint, TFS, TeamCity, Eclipse, JIRA, ClearCase, PVCS, SiteMinder, Dameware, Citrix XenApp 5, Netscaler, Netbackup, IPMonitor, NetIQ 6, AutoSys, MyServices, eRequest, Remedy, ServiceNow, GDS, Active Directory, OpsWare, CISCO BACC Cooper, RDU, DPE, DHCP, DNS, Cedar Point SafariView, BTS soft switch, ASA/ASDM Firewall, EnerPrise 5, SAS Analytics, LIM/MIMIC 3, UPLAN ALTOS 8, nMarket 5, MetrixIDR 3.9/ND 4, Tesla 2, SalesForce, Nirvanasoft, SAP, Endur, Zainet, Premisys

Languages: Java, EJB, JavaScript, JSP, Servlet, C/C++, VB/ASP/.Net, JSON/XML/XSL/HTML/DHTML/CSS/PHP, PL/SQL, Perl, UNIX Shell, Power Shell

Platforms: Solaris UNIX 10/9/8, Windows 2008/2003/2000// NT/XP/Vista/7/8, Linux Redhat and SUSE, Mac OSX, VMware, AWS, Verizon Cloud

WORK EXPERIENCE:

Systems Analyst

Confidential, Arlington, VA

Responsibilities:

• Providing Tier II Engineering support for technical area of expertise to Confidential projects working closely with the project management team and Government leadership.
• Reviewing and validating architecture Visio drawing and ICDs for the projects in preparing of OEP submission.
• Conducting research on application technologies, web services, mobile applications, Apache, Weblogic, Jboss and Websphere middleware, network and system products, services, protocols and standards in support of AOA.
• Participating all project status meeting including POA&Ms review and remediation.
• Designing and developing DIACAP to RMF transition gap analysis, process and system engineering solutions.
• Reviewing the complete project ATO documentation packages, such as Technical/Functional Requirements (System Requirements), System Design, System Boundary Diagram, System Technical Diagram (Architecture), Interface Control Document (ICD), Ports, Protocols, and Services Management Plan, Systems Engineering Plan (SEP), SRW, System Test Plan, Business Impact Analysis (BIA), COOP, Disaster Recovery Plan (DRP), Incident Response Plan (IRP), Life Cycle Support Plan (LCSP), System Security Plan (SSP), Implementation Plan, Concept of Operations (CONOPS), Risk Management Plan, Configuration Management Plan (CMP), Quality Assurance Plan, Infrastructure Support, Data Conversion Plan, RTM, Technical Review Template (TR), Release Notes, Lessons Learned, RCAs/fixes for any outages, etc.

Systems Analyst /Contractor

Confidential, Reston, VA

Responsibilities:

• Acted as lead between the business units and Enterprise Application and Infrastructure support teams to come up with a reliable, repeatable cost effective systems architectural solutions, including server build, multi - tier web and application middleware configuration and installation on Linux systems and cloud environment, DB installation and TIBCO messaging configuration, network and firewall configuration changes, disaster recovery planning, testing and build.
• Managed the designing process and procedural activities related to environment implementations.
• Managed the implementation of the optimal solution from a business perspective.
• Performed as owner of the processes for the enhancements of applications running on heterogeneous platforms (Hardware and Operating system) from a business perspective.
• Communicated the vision and direction of CSP Integration environment needs effectively to other teams.
• Managed SSL certificate installation and updates, website security rating improvement resolution and implementation.
• Provided on-call rotation support to Dev-Ops as well as production environments for AutoSys, Informatica, Salesforce, TIBCO, Red Hat Linux, UNIX, middleware and Oracle DB systems outage scheduling, incidents analysis and resolution and report to all the teams involved in a timely manner.
• Managed SharePoint site and responding to queries from internal and external customers.
• Updated the documents on SharePoint and the controls as new products/enhancements are implemented.

Senior Technical Service Engineer/Manager/Contractor

Confidential, Silver Spring, MD

Responsibilities:

• Performed in Verizon Cloud providing Enterprise Business services, as part of a client service and engagement team that is responsible for overall accountability for client satisfaction and operational stability for the client s environment .
• Worked as technical service manager with major business client, Novartis, operating over 700 websites of highly secured corporate portal, e - commerce and iStudy LMS online learning systems comprised of UNIX, Linux and Windows based servers, complex networks, and dedicated and shared Oracle databases.
• Acted as liaison among users and client service team including sales, sales support, implementation and assigned client engineer teams as well as operation engineering teams.
• Managed large scale technology deployment, developing and maintaining standard operating procedures and other technical documentation for operational tasks.
• Organized, implemented and reported status of ongoing operational improvements of the existing infrastructure to client executive team.
• Established and maintained long-term relationships with client and third-party vendor personnel.
• Conducted Infrastructure Security Audit for each application systems supported.
• Developed and managed strategic relationships with sales, implementation and service delivery partners, directing cross functional teams in business opportunities, business plans and models, generated and managed leads in Salesforce.
• Evaluated incoming projects for financial analysis, cost justification, architecture & Integration design, operational impact to the client s system, and implementing strategies to mitigate any negative effects
• Managed daily operation for client production, pre-production and integration environments and providing solutions highly available robust infrastructure, application performance management, performance monitoring and diagnostics and resolutions per customer requests.
• Consulted with clients on strategic, technical, organizational, and operational challenges with their systems, business continuity, disaster recovery discovery, planning, testing and build.
• Managed SharePoint site and implemented site upgrade from 2007 to 2013 using Dell upgrade tools.
• Worked on user requirements gathering, systems architecture design and review, Visio diagrams creation, incident management including issue analysis and resolution, client assets acquisition and inventory management, web applications and database server build, NetIQ monitoring, Remedy ticketing, storage management and optimization with Netbackup, systems upgrade and patching, IDP security updates, SSL certificate installation and updates, website security rating improvement resolution and implementation, HTTP/HTTPS network load balancer and firewall configurations and upgrades, Big IP, VIP management and website deploying/retiring, Apache 2.3 and Weblogic 12 upgrade and migration, configuration changes, NetIQ monitoring development, deployment and testing, performance tuning and troubleshooting, etc.

Systems Engineer

Confidential, Alexandria, VA

Responsibilities:

• Managed production systems strategic planning of systems architecture, integration and configuration, releases and change management, operational and organizational processes optimization and interacting with Product Operations, Program Management Office and Technology Teams.
• Participated daily meeting with business analyst, developer, QA and PMO teams on application development JIRA reports for user requirements, API/UX design and review, bug/backlog status, test, UAT and production environments planning.
• Performed production deployment of new releases and integration of new systems, monitoring systems activities and providing resolutions necessary for ensuring continuous availability of mission critical customer facing SaaS web based application systems.
• Managed and analyzed complex production incident and provide root cause analysis, resolution recommendation and implement fix to the code, configuration changes through to a successful conclusion.
• Worked as a key person for the project of upgrade Oracle 10g to11g with RAC and Golden Gate migrating from Windows to Linux on VM as well as upgrade Oracle driver to 12c.
• Built new Windows 2008 servers on VM, installing, configuring and testing all applications integrating with Web Services applications systems and Oracle RAC.
• Installed and configured IBM WebSphere and MQ for real time trading data processing systems RTRS and with Java forwarding applications and .net web clients.
• Developed PowerShell scripting to support job automation and scheduling activities for Production processes, SQL queries to extract information from relational databases, e.g. Oracle, SQL Server.
• Developed and maintained standard operating procedures and other technical documentation for operational tasks.
• Conducted Infrastructure Security Audit for each application systems supported.

Application Development Specialist

Confidential, Woodbridge, NJ

Responsibilities:

• Performed as a liaison between business units throughout Confidential Energy Marketing and the IT departments, including strategic reviews, business rules and requirements analysis, technology evaluation, solution architecture, application implementation, data cleansing, process reengineering and project management.
• Worked as product manager, application architect leading business systems analysts in Genesis Straight Through Electricity Pricing (STEP) Project scope and objectives, hosted meeting with business analysts, developers, QA and PMO teams for user requirements gathering, UI mock - up, JSON UI/UX design and review, bug tracking, backlog status, analyzed issues and provided solution including UI and API specs to be implemented, planned and executed test, UAT and production environments deployment. Genesis is the key product of Confidential Gas and Electricity Pricing Systems, the core of Energy Marketing Operations. It utilizes Web Service and mobile technology, .net framework and deployed on IPAD, MS IIS and SQL Server database interacting with Salesforce, Nirvanasoft, Endur and Ventyx RO systems for sales/Marketing, CRM, BI, billing, hedging PnL business functionalities.
• Participated in various ongoing systems integration projects with Salesforce, SAP, BI, Nirvanasoft billing systems, worked with sales and marketing user groups and IT development and admin support teams, reviewed existing systems integration design, implementation and performance, analyzing the issues in data mapping, data transformation and automation, business rules and process implementation in each system and provide feasible solution to business users.
• Managed legacy Genesis systems to support Energy Marketing Operations, worked with the sales, analysts and traders, Best Business Practice and IT teams to conduct strategic reviews of existing processes, gathered and analyzed detailed business requirements, influenced and negotiated with stakeholders, converted requirements into an architecture and design that meets business needs, coordinated the development, testing and implementation of robust solutions, monitored and directed the activities of external service providers, managed offshore development team and reviewed the work of other team members for accuracy, completeness and consistency, conducted Infrastructure Security Audit and kept IT Management and other stakeholders informed of progress on all activities on a regular basis.

Systems Engineer

Confidential, Princeton, New Jersey

Responsibilities:

• Performed as a key person in IT team on business side with multiple roles as project manager, business analyst, application and system support interacting daily with business management teams and user community, architect, infrastructure, developer and DBA groups and managers to support the applications, resolve issues, and recommend strategic application growth.
• Managed Commodity Data Server with Web Service upgrades and migration projects from Solaris 10 to RedHat Linux on VMWare, including business rules and requirement specification, system architecture design and integration plan, hardware and infrastructure planning and evaluation, Linux and mySQL server configuration, server DR and backup plan, user VB script and .net applications migrations. Commodity Data application systems is a key energy Market data SaaS product designed in java on Solaris Unix and Linux to provide time sensitive financial and energy market data warehousing services, developed by LIM and acquired by MorningStar.
• Developed various UNIX shell scripts and cron jobs for LIM server to monitor system disk space, manage system log and user access.
• Installation, configuring and troubleshooting Excel add - ins and VB API application programming environment.
• Installation, upgrading Weblogic 8, 9 and Jboss on Windows for EDX application systems including training team members and cross team consulting on Weblogic support.
• Installation, upgrading WebSphere for MAXIMO 7 application systems including training team members and cross team consulting on WebSphere support.
• Managed LIM server upgrade and virtualization project from 32 bit Solaris 10 to 64 bit Solaris 10 on VMWare, including business rules and user requirement gathering, LIM vendor spec/pricing review, system architecture design, hardware and infrastructure planning and evaluation, LIM server and LIM/MIMIC client application system architecture design and integration plan, execution in test and production environment, as well as hands on server monitor shell scripts migration and user VB code and Excel Macro modifications.
• Managed nMarket Application upgrade for NE, NY, PJM regions and installed manager and client modules for each ISO market and tested nMarket SecurityManager. nMarket is a leading real time trading and settlement application systems designed in Java technology on Windows and Oracle server backend on Linux, developed by the Structure Group and now owned by ABB.
• As a technical lead in Uplan Altos new application systems fresh build and add-on projects, managed the work through the complete process under high pressure and tight deadline, from initiation to production deployment including business rules analysis and requirement gathering, system architecture design and implementation, application systems installation and configuration, test and production environment function and performance tuning in both VM and physical hardware, created visio diagram of application systems, provided user and IT support admin training. Uplan is a multi-user client-server energy business intelligence and data warehouse application system designed in .NET technology and SQL server database with several TB data.
• Managed EnerPrise 3.2 to 5 and 3.1 to 3.2 upgrade and patches projects from test to production, including business requirement gathering, project plan and application diagram in Visio creation, architecture design, test and production implementation plan and execution, .SQL DB and application upgrades, SQL scripts execution, test cases execution and test result and data analysis via Data Explorer to generate business reports, production application and security management. EnerPrise application is the top-notch energy business intelligence and data warehouse enterprise product suit designed in .Net technology and SQL server database with several TB data for market analytics, planning and risk business functionalities.
• Managed projects that merge EnerPrise Planning and Risk database with Market Analytics database for merging and integration including data cleaning, application and database upgrade and system integration.
• Managed projects that migrate from EnerPrise application systems to SAS Analytics systems including user demo, data and model testing, data migration and system integration.
• Managed EnerPrise applications system virtualization project on Windows VMWare from initial application/server assessments, the scope of servers and applications analysis, system architecture design, configuration requirements and potential issues, communication with the business users and IT infrastructure and DBA to get resolution on open questions, migration schedule and planning as project Lead in IT support, to hands on VM server test and production environments deployment, troubleshoot and performance tuning.
• Managed MetrixIDR server upgrade project from 3.9 to 3.10 and patches, including test upgrade in test environment, production implementation plan and execution with both Citrix and application server s upgrades. Monitored application performance and event log to troubleshoot issues with weather data, ISO load data and real time generation data from EMS/Ranger. Created and modified ND models for load forecasting. MetrixIDR application is designed in Windows VB/COM/C++ technology and SQL server backend to provide real time load forecasting to energy traders and analysts.
• Managed Tesla mySQL server upgrade project, including test environment upgrade and testing, production implementation plan and execution. Tesla application is another real time load forecasting tool for mostly southeast regions.
• Managed MetrixIDR load forecasting integration project for new generation contract in south central region by creating metering and weather points, Transco point on Sharepoint site integrating with SSIS package to retrieve real time load data from LEAP database, loading historic generation data and weather data into MetrixIDR database, MetrixND model integration and testing of load forecast and backcast.
• Created, executed and analyzed complicated runs in EnerPrise planning and risk application module to capture and process large volume of records for trading and generation units and run Monte-Carlo simulation that are used for internal planning and risk and regulatory risk monitoring.
• Worked on incident management including monitored and troubleshooting various SSIS packages, batch, DTS, file, FTP, HTTPS and related integration jobs utilizing Windows Event Log, NetIQ, Control-M, Windows NT Scheduler, Unix shell script and various commercial scheduling tools and utilities. Major applications are LIM Zainet interface providing NRG data feed to LIM by querying Zainet, SSIS package to query eVelocity web application and feed data to EnerPrise SQL server.
• Managed multiple applications and database servers in multiple infrastructure projects involving data center migration, creating business process templates and monitoring servers with Control-M, Terabyte data storage, backup strategy and DR planning, VM Ware and Citrix Server upgrades and server hardware replacement/enhancement and db upgrades.
• Created architecture and system design documentation on SharePoint and acted as technical resource for application support procedures, policies and technology initiative.
• Conducted annually and quarterly SOX compliance and Infrastructure Security Audit for each application systems supported.

Application Integration Engineer/Contractor

Confidential, Mt. Laura, New Jersey

Responsibilities:

• Participated in the SDLC of multiple n - tier web-enabled enterprise application projects, Minuteman, NPS, NPS Services, Business Center, Family Plan, etc., server-side applications implemented EJBs, JDBC, SOAP, BPM, SOA, JMX and integrated into the legacy enterprise Cable, Video and VOIP provisioning and online application systems.
• Organized daily/weekly conference bridge to facilitate communication among multiple department involving development, testing and operation groups in resolving issues.
• Acted as a key person in the release cycle of the major vendor provided software package, APS provisioning enterprise application, from 1st build into QA cycle to last release and deployed into production.
• Installed and configured WebLogic 9.2 server and workshop on RedHat Linux Virtual Servers for Minuteman Application systems with a cluster of application servers and Oracle 10g connection pools.
• Installed and configured WebLogic application servers on Solaris 8 and 9 for both presentation tier and business tier of VOIP NPS Services performance labs each with a cluster of application servers, load balancing, Oracle DB connections, JMS and Java mail.
• Upgraded Weblogic from 8.1.4 to 9.2.2 coordinating with Solaris 10 upgrades in production environment.
• Configured and upgraded Weblogic JDK versions on Solaris 8, 9 and 10 and installed DST patches.
• Installed and configured Weblogic patches, DB connections for Oracle 9 upgrading to 10g RAC cluster supporting application system stability and performance tuning.
• Installed and configured SSH security option, SiteMinder and Catalina/Tomcat servers on Solaris 8 and 9 for NPS Services supporting VOIP Cable network provisioning.
• Checkout development build from ClearCase or PVCS and deployed, integrated and configured Java enterprise EJB applications on Weblogic application servers and web applications on Apache, iPlanet and Tomcat web servers.
• Created and executed database scripts through PL/SQL and SQL Developer connecting to Oracle 8/9/10g and DB backup, restore change requested by application build and upgrades from Oracle 9 to 10g.
• Imported/exported LDAP scripts through JExplorer connecting to Global Directory Service systems.
• Configured and managed security option for web applications by generating/importing SSL Certs.
• Configured and verified Communication path setup and made appropriate firewall change request for system.
• Provided user authentication management services on Active Directory for corporate users and account creation and maintenance utilizing BACC, BTS, UMS GUI tools connecting to Cisco and other soft switches.
• Configured, upgraded and troubleshoot Cisco BACC CM/MTA provisioning network systems including RDU, DPE, DHCP and DNS/DDNS on virtualized Linux servers and identified network issues utilizing TCP/IP, SNMP, TraceRoute, etc.
• Created COS and loaded image and configuration files into RDU mysql database for multiple CM/MTA devices and troubleshooting device testing, CISCO soft switch and router network issues.
• Created and managed Remedy tickets for change/incident request tracking and management and managed defects reported by tester through HP Mercury Quality Center defect tracking tools.
• Monitored lab infrastructure environment status, application system performance tuning and troubleshooting of enterprise application system issues reported by testers in Remedy and Mercury Quality Center.
• Performed frequent SAN backup and restore of Application and web servers for disaster and recovery.

Software Engineer

Confidential, Somerset, New Jersey

Responsibilities:

• Participated the cutting edge VOIP Soft Recorder (SR) project SDLC from business analysis, architecture and software design and development, documentation review (CRS, PRS, architecture and API design, release notes) to QA test design, implementation and execution.
• Managed testing of SR project API/SDK software and hardware packages including SmartWork API/SDK with IPX board, HMP Server, SR API/SDK and recording demo applications.
• Designed API and functional test plan in detail test cases for SR API/SDK software and hardware packages.
• Implemented test applications suite in Java with Eclips and C/C++ with Visual Studio 6.0/2005 and Linux/Windows shell scripting.
• Performed functional and performance test and regression test and analysis integrated with VOIP hardware and real - time software packages.
• Designed and setup VOIP network systems and configured with CISCO routers/switches for testing on multiple platforms: Windows 2003 Server, NT, XP, 2000 and SUSE 10 Linux installation and configuration.
• Tested real-time HMP server with multiple codecs, jitter buffer configurations to record RTP data generated from multiple IP PBX systems and end points - CISCO, Avaya, Nortel, Ericson, and protocols - SIP, H.323 and Skinny (SCCP).
• Created test result and analysis report and tracked test and production issues with reporting and defect management tools.
• Evaluated multiple vendors real-time VOIP traffic generator and testing suit, VOIP voice recording and analyzing products for the lab.

Gaming Systems Engineer

Confidential, Lakewood, New Jersey

Responsibilities:

• Analyzed and tested various software and hardware of gaming devices to ensure compliance with the state, federal and tribal gaming regulatory standards.
• Managed multiple projects by interacting with internal compliance department and gaming manufacturers.
• Designed and implemented test cases for video gaming software packages and hardware on gaming devices according to each jurisdictional regulation requirement.
• Designed and implemented shell script in Linux to automate feeding test data and execute test.
• Performed software and hardware testing on multiple platforms utilizing multiple hardware and software systems, such as GDB on Linux, Cygwin and CheckWin on Windows, Kobetron, Dataman and CDCK signature verification software, SAS on - line systems, Confidential DCU external progressive systems and SuperLink, EFT systems, Cisco/Linksys, SQL Server 2000, MS Excel and Access database.
• Reviewed and analyzed the complete software package in mathematical design, computer algorithm analysis and C++/C/XML source code implementation.
• Provided full documentations of the gaming product to the customers, including product description, software and hardware specification, testing procedure and data report.
• Translated documentation from English into Chinese for clients and reviewed the product documents in Chinese submitted by clients.