SUMMARY:

• Motivated, conscientious, experienced Analyst that excels in team based collaborative environments for the testing, support and documentation of web based healthcare simulation applications and prescription drug market forecasting software.

TECHNICAL SKILLS:

Software/Databases: Microsoft Office Suite, TFS 2013, Visual Studio framework, SQL Server 2012, Relational Database Querying, Dynamics CRM, .NET, JavaScript, Windows Azure cloud

Operating Systems: multiplatform Windows to iOS 9 and Android Marshmallow

Methodologies: SDLC, Agile, Waterfall, MTM Test Management

Miscellany: Customer Needs Assessment, Social Media, Business Development, Mainframe System Testing, Load Testing, Performance, Stress, Regression Testing, User Acceptance Testing (UAT)

PROFESSIONAL EXPERIENCE:

Confidential, Glenmoore, PA

Media Technology Assistant

• Volunteer IT consultant for network maintenance and troubleshooting issues with installed applications, websites and media hardware

Confidential, Springfield, PA

Data Analyst

• In agile software development teams, queried, updated and managed data from relational databases and contributed to UAT software testing with minimal overhead and quick delivery times to end clients in windows - based Azure cloud .NET framework
• Performed high level data entry on software that enabled company executives, including HR management to mine and store data on a variety of employee records, personnel and information

Data Entry Clerk

Confidential, Wayne, PA

• Practiced navigation and data entry for websites of the Confidential, an institution specializing in the development and training of priests, deacons, parish and diocesan leaders of the Catholic church
• Contributed to website testing practices that queried, updated and managed data from relational databases to enhance network deliverability and software performance

Data Analyst

Confidential, Swarthmore, PA

• Prioritized website navigation and data entry for websites of healthcare practitioners of working uninsured who do not qualify for any state or federal assistance
• Experienced with general SQL knowledge to query, update, remove and merge data from relational databases that maximized website software performance and network deliverability

Data Entry Clerk

Confidential, Broomall, PA

• Performed high level database entry for the healthcare databases of oral and maxillofacial surgeons and cosmetic dental practitioners
• Experienced with general SQL knowledge to query, update, remove and merge data from relational databases that enabled robust and timely software delivery to clients

Software Quality Assurance Tester

Confidential, Glen Mills, PA

• Assisted with UAT script testing and software release management that enabled client interaction to be easily coordinated with software updates
• Contributed to efficient testing of dynamic data requirements on websites and small scale software updates on a variety of desktop and mobile devices spanning multiplatform windows to iOS 9 and Android Marshmallow
• Expedited Customer Relationship Management (CRM) customizations that enabled custom reports to reach clients through Dynamics CRM tools, under supervision of a team lead
• Aided programmers in the testing of market management software designed to help company executives graph and forecast market performance of Sanofi Aventis prescription drugs from Ambien, Apidra or Lovenox to generic drugs
• Experienced with agile software development lifecycle to release quick, robust updates to web software and code as tracked within defect tracking software, including Fogbugz
• Experienced with general SQL knowledge to query, update, remove and merge data in SQL Server 2012 to maintain website databases and update software before digital delivery to clients
• Quickly mastered new technology to efficiently prioritize new tasks as assigned from product owner and management, particularly for iOS 9 and Android devices
• Expedited and contributed to efficient Excel spreadsheet diagrams, data entry, Lookup and pivot table creation with fellow analysts and developers

Confidential, Exton, PA

Junior Software Quality Assurance Analyst

• Assisted very energetic and knowledgeable groups of software development professionals to test, support and document web based healthcare simulation applications and simulation analytics reporting
• Engaged and collaborated with a small agile scrum team of 5-6 software engineers, programmers, testers, business analysts, product owners and architects in a private, family run company to test applications from mainframe system and unit testing to regression, load and UAT acceptance script testing
• Specialized in Kanban style of subdividing agile epics and stories into small tasks that could be completely programmed, verified and tested to directly deliver to clients digitally
• Created, executed and maintained detailed test plans and test cases through Office suite that enabled architects and analysts to efficiently write unit and functional tests that supported a variety of positive and negative scenarios, boundary, integration, manual and black box tests to maximize test output and minimize test time before delivery to clients
• Experienced with use of Microsoft Test Management software, manual and automation tools to efficiently test and track defects for application software
• Maintained detailed defect reports with product owner while prioritizing high risk defects over low risk glitches to ensure best support for client needs versus client desires
• Provided dedicated support for the development of software test requirements on modules under development to efficiently test dynamic application data gathering software processes, formulas and code that maximize software performance
• Assisted product owner with time estimates for modules under development and of own work with minimal overhead
• Explained and quickly mastered new technology to efficiently prioritize new tasks as assigned from product owner and management, particularly iOS 9 and Android devices
• Engaged with analysts and engineers to provide testing of software designed to successfully run healthcare simulation sessions with and without electronic health records (EHR) and electronic medical records (EMR) and run healthcare courses used by a diverse set of learners, educators and standardized patients in unique hospital and university healthcare facilities
• Performed testing with third party audio/visual simulator hardware Laerdal and Gaumard to verify software integration with dynamic application assessment and evaluation tools for the standardized patient actors, educators and learners involved
• Conducted tests on reports of sophisticated application performance metrics, analyses, charts and graphs to ensure that software is thoroughly tested to exacting specifications, spanning a variety of computer systems from Windows 7 and Android to iOS 9 devices
• Communicated test progress and results to project stakeholders and management to help understand and minimize operating costs
• Experienced with monitoring underlying infrastructure to test network security, deployment and application performance while working with release manager via Microsoft Team Foundation Server (TFS) 2013
• Utilized TFS 2013 for defect reporting and test case automation in collaboration with product owner on new software features, enhancements, client requirements and requests
• Assisted software developers in peer reviews and testing of written queries, stored procedures and indices via TFS 2013 and Visual Studio framework to help maximize software performance
• Experienced with using TFS 2013 test cases as an automation tool to efficiently prioritize website software testing tasks
• Provided secondhand client support via virtual machines during both business and after hours for domestic and offshore production teams’ onsite software and hardware testing
• Proficient in a variety of defect reporting tools and testing, from TFS 2013 to DoneDone and FogBugz defect tracking

Confidential, Williamsport, PA

Media Technology Assistant

• Responsible for proper maintenance of network LAN and wireless setups on campus
• Troubleshot and repaired issues with installed applications and websites on campus computers
• Worked well under pressure and in deadline-driven conditions as noted by students and faculty while consistently recognized for technical troubleshooting skills that quickly and efficiently resolved challenging technical issues