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Sr. Windows Subject Matter Expert (sme) Resume

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Fort Huachuca, AZ

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TECHNOLOGIES:

  • Server 2003/2008/2008 R2/2012R2
  • Windows XP/7/10
  • Office 2007/2013
  • Printers and Print Services
  • HP Integrated Lights Out/Systems Management Homepage
  • Dell Integrated Dell Remote Access Controller/OpenManage
  • VMWare vSphere/Horizon/App Volumes/UEM/Mirage
  • Microsoft Hyper - V/Manager/Virtual Connect
  • Microsoft SCCM Client
  • Microsoft System Center Operations Manager
  • Nessus Vulnerability Scanning
  • Security Technical Implementation Guides (STIG)
  • Windows Network Load Balancing
  • Microsoft Remote Desktop Web Applications/RD Web/Licensing/RD Gateway/RD Connection Broker/RD Session Hosts
  • Microsoft Network Policy Server (NPS)
  • Active Directory
  • Group Policy Management
  • DHCP
  • McAfee Host Based Security System/Policy Auditor/VirusScan/DLP Endpoint/Host Intrusion Prevention/ePolicy Orchestrator/Super Agent Distributed Repository/Agent Handlers
  • Windows Server Update Service (WSUS)
  • PowerShell
  • Windows Failover Clustering

EXPERIENCE:

Sr. Windows Subject Matter Expert (SME)

Confidential, Fort Huachuca, AZ

Responsibilities:

  • Build, configure, and administer Enterprise Servers.
  • Perform daily checks and monitoring.
  • Troubleshoot issues with servers, including network, software, and hardware.
  • Create and modify GPO and OU permissions.
  • Perform monthly patches on Enterprise Servers.
  • Work incidents and tickets for reported issues.
  • Identify vulnerabilities and mitigate.
  • Track software compliancy.
  • Write and modify scripts for common tasks.

IT Help Desk - PC Support

Confidential, Tucson, AZ

Responsibilities:

  • Provided end user support for computers, thin clients, applications, and printer issues.
  • Supported and upgraded users to Office 365.
  • Migrated users from On-Premises Exchange to the cloud.

Service Desk Lead

Confidential

Responsibilities:

  • Provided end user support for computers, applications, and printer issues.
  • Worked incidents and tickets for reported issues.
  • Supported the upgrade from Windows XP to Windows 7.
  • Supervised Help Desk employees to include orientation to a foreign country, initial training, day to day duties, disciplinary actions, scheduling, and coaching.

PC Technician

Confidential, Davis-Monthan, AZ

Responsibilities:

  • Provided end user support for computers, applications, and printer issues.
  • Imaged systems for new deployments or when necessary.
  • Assisted in the upgrade to Windows 7, and handled any issues that happened during or after the upgrade.

Systems Administrator

Confidential, Fort Huachuca, AZ

Responsibilities:

  • Provided support for Army Enterprise Exchange Servers.
  • Provided Tier 2 support for email issues, in regards to Exchange.
  • Troubleshot network, software, and hardware issues.
  • Performed security audits for vulnerability assessment.

IT/MIS Analyst

Confidential, Tucson, AZ

Responsibilities:

  • Provided end user support for computers, applications, and printer issues.
  • Troubleshot hardware and software related issues.
  • Imaged systems as needed.

Tier 1/2/3 Technical Support Agent

Confidential, Tucson, AZ

Responsibilities:

  • Provided end user support for the Confidential, including installing, updating, and navigation.
  • Performed as Tier 2 support to assist agents with higher level troubleshooting.
  • Performed as Tier 3 support when Tier 2 thought there could be issues with the coding of the software, by validating if the reported issue was a bug or as designed.
  • Used Confidential specific software to track incidents and reported issues.

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