Web Database Developer Resume

Summary: Experienced Technical Support Engineer with electronic hardware and software expertise

Professional Experience

2010 to Confidential, Westborough, MA
Present Corporate Headquarters.
Technical Analyst

Providing IT support to the copy centers in the 1600+ Staples stores.
Diagnosing network connectivity issues
Using Remedy to update tickets
Troubleshooting hardware/ software issues.
Re-imaging systems when needed.

2006 to Confidential,Hopkinton, MA
2008 High tech laser measurement systems.
Technical Support Engineer

Providing technical support to customers and field service engineers with computer software, hardware and laser issues.
Installing upgrades and trouble-shooting of various problems.
Complete check of new systems (final test, Ghost imaging)
Schedule, plan, and supervise the installation and testing of new products and improvements to Data Acquisition Systems.
Train users on custom software programs.

2000 toConfidential, MA
2006 International manufacturer of marking lasers.
Technical Support Engineer

Telephone technical support for North America and South America.
Supervisor for 3 junior level Engineers.
Scheduling service calls, installations and making sure customer is satisfied.
Responsible for the software installation\'s of Windows NT, 2000 XP, DOS, custom programs and hardware configurations.
Remote connecting using PC Anywhere, VPN and Citrix.
Using Microsoft Office & Excel to create customer support documents.
Quality control and Ghost imaging of completed systems.
Using AutoCAD and other drawing programs to create and modify customer drawings.
Traveling to customer sites for individual and group training on products.
Setup up customers’ applications and solving problems with existing applications.

Education

Analog Electronics: AC and DC Circuits, Electronic Semiconductor Devices, AF and RF Communications, Audio Amps, Thyristors and other Electronic Circuits.

Digital Electronics: Number Systems, Logic Gates, Flip Flops, Memory and Arithmetic Circuits, Counters, Boolean Algebra, Registers, Schematics, and Digital Troubleshooting.
Microprocessing Electronics: Instruction Sets, Addressing Modes, Machine Language and Assembly Language, Programming, Timing Circuits, Troubleshooting and Software Control of Analog and Digital Circuits.
Technical Equipment: Electronic VOM, Ammeter, Dual Trace Oscilloscope, AF and RF Generators, Digital Logic Probe, 6502 Microprocessor Trainer, Scope Multiplexer, Signature Analyzer, Curve Tracer & Frequency Counter.

Confidential,Salem, MA

Web Database Developer , Degree 2010.

Web Design & Graphics, Web Publishing and Design with HTML 4.01 and XHTML, JavaScript, AJAX, Dynamic HTML, SQL for the Windows Environment, CGI/Perl, ColdFusion MX, PHP and MySQL, XML, SQL Server 2005 MCTS 70-431,Oracle.

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