SUMMARY:

• 10+ years of Information Mapping Theory and Methodologies.
• 10+ years of Instructional Design and Technical Writing.
• 10+ years of Change Management experience.
• 10+ years of Business Analyst experience.
• 10+ years of Agency/Vendor management and budget management.
• 10+ years of Instructor Led Training (ILT), Virtual Instructor Led Training (VILT) classroom materials and Hybrid Training.
• 10+ years of experience with Section 508 accessibility tools including JAWS.
• 10+ years of Simulation Programs: Captivate, Camtasia and Articulate.
• 10+ years of Digital Video Filming and Editing, Adobe Premier Pro, Adobe After Effects
• 10+ years of Learning Management Systems (LMS) implementation.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Software Instructional Designer

Responsibilities:

• Sr. Software Instructional Designer and trainer - manage Confidential ’s Confidential Framework project(s) that consist of major and minor application update and releases per week.
• Oversee Confidential online help projects that are created by testing each application and converting knowledge in to step by step user guides, online materials, quick reference guide for Confidential ’s Confidential Bootcamp training Learning Management System.
• Create and edit existing framework, dashboard designs and processes.
• Directly interfacing with trainees for new and existing Confidential applications. Software used: MS Excel, MS Word, MS PowerPoint, Captivate, Camtasia and video editing.
• Create process driven Software engineering, data warehousing documentation and online materials functions.
• Invent and execute training solutions to the problems designers and developers face in their daily work.
• Conduct training workshops, web and in-person and design to bring fluency with tools to various internal and external communities.
• Participate in various meetings and Agile/SAFe ceremonies to stay abreast of what problems developers might be encountering with tools.
• Liaison as the producer, publisher and librarian for all training content that is made available to the various learning communities.
• Report status to various stakeholders.

Confidential, Atlanta, GA

Sr. Instructional Designer/Technical Writer

Responsibilities:

• Sr. Instructional Designer - managed applications such as ePrism, BRMS, Elita, Oracle ERP, Authorization, Globalization, Parts Management projects that consist of major and minor application(s) update and releases per week.
• Oversee multiple documentation and online help projects that are created by testing each application and converting knowledge in to step by step user guides, online materials, and quick reference guide for Confidential global Learning Management System.
• Tester - oversee testing for new and existing Confidential applications. Software used: MS Excel, MS Word, MS PowerPoint, SharePoint, Captivate, Camtasia, video editing, Adobe After Effects and Premier Pro.
• Created process driven Software engineering and data warehousing documentation and online materials functions.
• Ability to assist in build high performance, secure, data driven applications with quality code documentation.
• Created Oracle and object-oriented blended learning processes.
• Solid knowledge of Confidential concepts and procedures of common software development methodologies.
• Extensive experience with database design, algorithm development, source control, embedded systems, and multi-threaded software development environments.
• Designed, developed, and implemented Confidential large scale enterprise level software systems.
• Conducted software and systems monitoring, testing and quality assurance.
• Ability to work with diverse consulting groups, business partners, designers, product developers, QA teams and clients.
• Gathered requirement data from various stakeholders and constituencies
• Reviewed, evaluate, organize, and document detailed requirements of the various stakeholders
• Evaluated technical capabilities, options, and strategies
• Developed, document, present and recommend design solutions and alternatives
• Prepared estimates of cost, effort and duration for development tasks and activities

Confidential, Minneapolis, MN

Project Manager/Instructional Designer

Responsibilities:

• Sr. Trainer and Technical Lead on the Polaris Finance and Human Resource projects.
• Perform duties as an Instructional Designer and Change Management Analyst.
• Responsible for establishing training curriculum for assigned process areas.
• Market Research - Knowledge of market research sources, data analysis techniques and methodology from various research tools.
• Mapped T-Codes to courses, courses to process areas, reviewed and updated training curriculum tracker accordingly
• Accountable for the deliverables to meet the end user’s needs and make necessary recommendations for improvements.
• Work closely with the Polaris process teams, process owners and business SMEs to confirm the accuracy and relevancy of the Polaris training curriculum(s) for the Finance, Sales, and Manufacturing, Human Recourses, Warehouse, and Retail departments.
• Incorporated various methods of principles for training curriculum design in all documentation and training simulations for adult learning theory, teaching and instructions for end user and supper user, process teams, warehouse staff etc.
• Created course content supporting ILT’s, Job Aids, shortcut keys, manuals, quizzes, knowledge assessments, UPKs, flowcharts, and eLearning simulations.
• Obtain approval and sign-off for training curriculum materials from designated stakeholders.
• Participated in Integration Testing, User Acceptance Testing (UAT), Functionality Testing and c reated new content as needed, leveraging existing project documentation, stakeholder expertise, and personal expertise.
• Supporting Audience Analysis to ensure the delivery method(s) and extent of content matching the audience’s/end user’s requirements for learning how to do their job.

Confidential, Atlanta, GA

Business Analyst/Instructional Designer/Trainer

Responsibilities:

• Contributed to projects by analyzing client’s business processes and design SAP solution.
• Tested and created global online simulations for training.
• Used uPerform and Captivate to create simulations and online Learning Management System for Confidential ’s HANA training.
• Interviewed subject matter experts/super users to create training materials.
• Developed and executed data Integrity tests.
• Developed and executed database access test.
• Developed functional testing based on the business requirements documentation.
• Developed and executed user test scenarios, which included tested objectives, expected results, and tested parameters.
• Developed and executed user test scripts based on the use cases.
• Defined user sign-off criteria.

Confidential, Atlanta, GA

Lead Instructional Designer/Technical Writer

Responsibilities:

• Overseen processes to recreate Confidential SPIRIDON 7-year-old existing LMS system to an improved functional and user friendly online global training tool.
• Updated Warehouse, Finance, Sales, Human Recourses, Manufacturing and Retail course design and training for department documentation and simulation for new and improved global system.
• Successfully created a strategy for the completion of the SPIRIDON LMS online too before actual deadline.
• Created and incorporated new videos from live meetings and written scripts of on the job scenarios and processes. Used canon production cameras.
• Courses created through interviewing Confidential Subject Matter Experts.
• Trained new hires on new and existing Confidential processes and procedures.
• Updated and created templates to increase course creation turnaround time 50-75%.
• Designed/developed new Instructional Systems Design (ISD) process to better interact with SMEs and Clients.
• Designed/Developed interactive video pieces to be used with courses.
• Implemented new graphic standards to optimize course size.
• Knowledge of Agency/Vendor management and budget management.
• Heavy use of Captivate, Photoshop, RoboHelp, production cameras, voice over and other 3rd party programs to add fun, exciting, and on-topic interactions, and diversity to courses.
• Involved in purchase recommendations for new software and tools.
• Processing - Knowledge of processes, quality control, costs, and other techniques in order to achieve maximum efficiency
• Led and facilitated Online and Instructor led training sessions via WebEx, Meeting place, and Adobe Connect.

Confidential, Houston, TX

Instructional Designer/Trainer

Responsibilities:

• Instructional Designer/Technical Writer/ trainer and developer - created training materials for Cameron’s Documentation and Training implementation.
• Created training materials that included step-by-step procedures, end user manuals and quick reference cards (QRC), SuccessFactors Learning Management System (LMS), training presentations and detailed instructor guides, in class exercises, activities, exercise data, learning assessments levels 1 -3, populating training client with master data and transactions in multiple areas to support testing and training.
• Software used to create simulations - iSpring Suite to create PowerPoint based e-learning, Articulate, uPerform, Captivate and RoboHelpto create interactive online help/quizzes and learning evaluations, Video/Media to capture live power scenarios.
• Developed e-learning courses including designing interactions and creating storyboards as part of a global training team.
• Developed documentation standards for work instructions and simulations/training (ILT) delivery.
• Led teams in developing and delivering blended end user training in multiple geographical locations including domestic and
• Excellent writing and communications skills; coaching and mentoring skills.
• Able to break down complex business processes into easy, understandable components to international audiences with broad range of skill levels and backgrounds.
• Design and reviewed course materials for blended and distance learning environments.
• Reviewed course materials for face-to-face learning environments.

Confidential, Denver, CO

Lead Instructional Designer/Technical Writer

Responsibilities:

• Managed ERP implementation modules - Human Resources, Finance, Accounting, Benefits and Payroll for the Confidential global project in Colorado.
• Experienced implementing and maintaining the Confidential ’s global eLearning Management System (LMS).
• Responsible for designing, developing, and delivering end user training for specific SharePoint access levels that coincide with process workflows, and launched via the Vista user interface. Tasks include writing training scripts to parallel navigational paths demonstrating customized functionality, along with recording navigation and simulations to be used for all training delivery to include: classroom, on-line learning and virtual sessions.
• Successfully developed learning strategies that includes Instructor Led Training (ILT), eLearning/online help, virtual learning, exams, and certifications and extended learning. Software used: Captivate, RoboHelp, Articulate and uPerform.
• Developed and delivered large and small robust content in a LMS and CMS environment.
• Ensured SCORM, best practices and compliance to all standards while maintaining security.
• Monitored projects, requirements and ensured its completion before deadline.

Confidential

Sr. Business Analyst/Instructional Designer

Responsibilities:

• Performed needs analysis, managed, designed, developed, and recommended appropriate learning solutions for the SAP Finance (FI), (CO), (SD), (PP), (MM), (QM) for Newmont Mozart projects.
• Analyzed and developed Human Capital Management (HCM) and Human Resources - ERP resources training documentation and eLearning for Confidential and BWay corporation’s Mozart projects. This project consists of BWay’s Metals and Plastics facilities conversions worldwide.
• Measured the effectiveness of learning solutions and reported progress status.
• Able to create learning solutions, organized and managed the user acceptance testing in the pilot environment and made the necessary revisions for the production environment.
• Managed, tracked and monitored learning assets in the Learning Management System and learning resources on the BWay Portal.
• Reduce Costs through Online Learning Delivery.
• Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT eLearning).
• Conducted training needs assessments and develop course objectives and design plan based on assessment results.
• Interview subject-matter experts and clients to collect necessary information to design and develop blended education solutions.
• Conceptualize and develop evaluation measures including knowledge checks, course evaluations and tests.
• Participate in content review, revision, and sign-off cycles.
• Conduct training in a variety of formats to meet the needs of the organization (train-the-trainer, classroom, coaching etc).
• Provide application knowledge, methodology expertise and/or industry knowledge.

Confidential, Atlanta, GA

Instructional Designer/Trainer

Responsibilities:

• Managed resources, global eLearning development, global business process procedures (BPPs), and global process guides and all eLearning courses.
• Maintained and audited training material, administered the LMS system for ongoing training, outsource translation of materials as needed.
• Administered the uPerform system and written change orders as necessary.
• Supported system-based training processes, courses integrated to LMS, course scheduling in LMS etc.
• Analyzed tracked and reported training development results to management teams for readiness.
• Reduce Costs through Online Learning Delivery.
• Maintained training standards and templates which were applied to all SAP or IT training for Confidential role-based; progressive learning approach; single repository; deliverable formats within each course.
• Designed, implemented, and maintained user performance metrics that measure user competency level within Confidential customers.
• Connected with BPOs and Super-Users, ensuring that BPOs and Super-User understand the overall Confidential SAP training procedures, standards, and resources.
• Periodically audited training material to ensure they were maintained.
• Maintained the Super-User program, ensured number, distribution and skills of Super-Users were adequately maintained.
• Helped onboarding training leads for SAP programs and projects, targeted initiatives, collaborating with them on all policies, procedures, and standards.