POS Field Service Technician Resume

OBJECTIVE:

A position utilizing communication, organization, and problem solving skills that would assist a company achieve growth and profits through use of previous experience and qualifications.

SUMMARY:

Managed the Encryption of all Dukpt and DES keys into POS equipment using a DOS based program.
Managed the purchasing and control of all POS terminals and their related parts for the equipment shipped throughout the nation as well as performing the month - end verification of the warehouse inventory. Have been recognized as one of the best maintained warehouses by the Confidential corporate office.
As a Field Service Technician I was often requested by other stores outside my own designated area for my ability to fix problems as well as deal with customer personnel.
Received numerous accolades and letters of appreciation from customers and visitors.
Department Supervisor for 4 Associates for inventory controls and fulfillment services.

SKILLS:

Electronics - Troubleshooting, installation and repair, soldering, knowledge of analog and digital circuitry, use of power supply, multi-meters, signal generators and oscilloscopes.
Field Service-Installation, repair, wiring, and employee training.
Encryption-Dukpt and DES keys into POS equipment using a DOS based program.
Warehouse-Inventory control, purchasing, month-end verification.
Knowledge of Microsoft Excel, Word and Access.
Customer service skills-both phone and on site.

EXPERIENCE:

Confidential

POS Field Service Technician

Responsibilities:

Replacing cash register equipment and credit card terminals at local retail, grocery and gas locations
Installing and de - installing cash registers and POS equipment
Providing the proper return of equipment back to the depot maintenance

Confidential, Elgin, IL

Technician

Responsibilities:

Connecting and disconnecting Audio equipment, plasma/LCD televisions, washer and dryers and ice makers for customers who are moving as a representative for a third party company
Assembly and disassembly of other items including pool tables, weight and exercise equipment, wooden swing sets, basketball goals and any other pieces of equipment that the movers need to complete their job.
Assembled custom built crates, using hand tools and precut lumber. Installed protective devices, such as bracing, padding and strapping, to prevent shifting and damage to items being transported
Operated a variety of tools, including power saws, table saws, and pneumatic equipment

Confidential, Hoffman Estates, IL

Senior Technician/Warehouse Manager

Responsibilities:

Responsible for new store setup from start to finish including building, staging, imaging, integration and network setup of IBM POS registers.
Managed the warehouse including the receipt of POS equipment both new and used, order pulling and the transfer of inventory item status for all used equipment at the customers' request.
Performed quality assurance on registers with power test and transactions to ensure proper set - up.

Confidential, Elk Grove Village, IL

Senior Technician/Inventory Specialist

Responsibilities:

Responsible for new store setup including pulling inventory, Encryption of POS terminals, downloading proper programs and loading terminals with proper lane numbers and merchant identification.
Managed the purchasing and control of all terminals and their related parts for the equipment shipped throughout the nation as well as performing the month - end verification of the warehouse inventory. Successfully integrated procedures to ensure an accurate inventory.
Worked in field service as a POS equipment technician for the Northwest Illinois territory for Jewel, Eagle, White Hen and other grocery stores.
Experience included installation, repair and troubleshooting for various pieces of equipment at the on -site location and over the phone.
Performed quality assurance on terminals and open call tickets.
Recognized as one of the best maintained warehouses by the Confidential corporate office.
Requested by stores outside my designated area for my ability to correctly fix the problems as well as my professional dealings with customer personnel.

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