Web Systems Engineer Resume San Francisco, California/Houston, Texas - Hire IT People

SUMMARY:

Web Systems analyst/engineer with 10 years of experience with a Fortune 500 company in development of end to end processes for monitoring support and metrics reporting, back system application development, technical specification documentation development, 24 by 7 environment maintenance, as well as maintaining and supporting system infrastructure.
Highly knowledgeable in multiple technologies including, but not limited to, Compuware Gomez, Tealeaf, MS Access, HP - OVO, JavaScript, SQL, HTML, and C++.
Experience also includes full life cycle Development using Iterative Methodologies such as Rational Unified Process, Agile, and Waterfall.
Excellent interpersonal skills, very strategic, ambitious, and highly organized individual with excellent time management skills to effectively manage project deadlines.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, California/Houston, Texas

Web Systems Engineer

Responsibilities:

Lead the system conversion from Unix servers to Windows servers for the receipt image upload project that assured data integrity/accessibility and streamlined the process for automatic customer receipt retrieval, commonly used for auditing purposes.
Provided end to end Tealeaf Infrastructure support, including updates, configuration, and migrations in the Tealeaf environment, which included PCA configuration and management.
Provided on-going strategic support and technical analysis for the Commercial Card Expense reporting web application, in order to meet the Service Level of agreement 98% network availability.
Researched and determined the root cause of an on-going end-user incident, that was related to improper balances being displayed in the end-user’s manually rendered expense reports.
Maintained server documentation and software requirements for 72 production servers (Unix, windows, and database servers) in the Living Disaster Recovery Planning System which ensured infrastructure redundancy and disaster recovery processes function properly.

Web Systems Analyst

Confidential

Responsibilities:

Established end to end methodology for reporting customer volume metrics for the 4 major Online Banking and Mobile Web applications during expected days that rendered above average customer traffic.
Created and maintained weekly Financial Institution system availability and customer retention metrics report.
Maintained and presented Monitoring metrics in the quarterly Data Technology operating review.
Utilized SQL to create a multi-server query on the Configuration Management Database System that fed weekly Availability and Response Time Reporting Metrics for Online Banking, to ensure that service level agreements were exceeded.
Created and maintained dashboards in the Tealeaf environment for 98 online banking applications, which aided in cyber security analysis and recovery during cyber security incidences.
Lead and developed the initiative for the proof of concept software design architecture that offered an additional layer of network level protection for 47 servers utilized by the online banking platform, which ensured that sensitive customer data will be protected and properly encrypted in the event of an online banking cyber security breach (DDos attacks).

Technical Project Coordinator

Confidential

Responsibilities:

Identified and managed customer requirements and project scope of the unix and linux server capacity planning efforts across the 117 online banking applications.
Compiled and maintained a detailed roadmap of all hardware changes occurring in each of the 3 data warehouse locations, which aided in proper quarterly network forecasts.
Liaised with the business and technical teams to Develop an End to End Methodology for System Capacity Planning, which resulted in an 38% improvement in network performance.
Compiled presentations for retail forecasts versus prediction reports that are presented to senior level management at monthly Capacity Management steering meetings.
Built and maintained the Capacity Methods Analysis Planning group sharepoint site, which displayed information such as Technology Cost Integration, Global Traffic Management, past Retail Performance Improvement Forum, and vendor presentations.

Web Developer

Confidential

Responsibilities:

Created reusable framework to reduce the on boarding time it takes incoming developers to setup environment and get acclimated to the platform.
Developed and implemented the testing framework for the Challenge questions project.
Developed a Proof of Concept for a device, currently being used in the pre-production environment, that simulates the latency 4% in the production environment for Quality Assurance testing purposes.