SUMMARY:

• Five years of IT experience, including:
• Four years working as a C# ASP.NET Microsoft Developer at Confidential .
• Including a year and a half of Mobile Application development using Xamarin.
• Five months working as an ITIL/ITSM Help Desk Analyst for Cleveland Clinic.
• Eight months working as the IT Helpdesk Coordinator for Confidential LLC.
• Six months working as an IT Intern for Confidential .
• Additional 2 years providing PC and Mobile sales and customer support at Best Buy in Macedonia, Ohio.
• Progressing toward a Masters of Business Administration in Information Security Management.

TECHNICAL SKILLS:

Microsoft Azure Cloud Services: Xamarin Studio 6

Oracle 9.2i/10g/11g/IBM DB2: Microsoft SQL Server 2008/2012

OSX Yosemite & El Capitan: VMware Player Microsoft Visio and Project 2007

XCode 7: Microsoft TFS 2015

Microsoft Visual Studio 2015: Xamarin 9

ReSharper/StyleCop: SQL Server Management Studio

SharePoint 2013: Oracle SQL Developer

HTML 5 / CSS / Bootstrap: JavaScript/TypeScript/JQuery

AngularJS/KnockoutJS: PowerShell Scripting

WCF/RESTful Web API’s: Entity Framework 6

PROFESSIONAL EXPERIENCE:

Full Stack C# .NET Microsoft Developer II

Confidential, Akron, Ohio

• Heavily involved with the Application Lifecycle Management of ASP.NET web applications including gathering customer requirements, product design and development, unit testing, manual testing, assisting with writing user test plans, IIS and server configuration, and release/change management.
• Primary responsibilities include using C# and .NET to create models, views, and controllers; write code that implements business logic within interfaces and classes, using LINQ expressions to enhance readability.
• Develop and maintain WCF services/ RESTful Web APIs.
• Build Responsive webpages in ASP.NET MVC 5 Web applications adapting webpages for different browsers; using Bootstrap and JavaScript frameworks such as AngularJS, KnockoutJS, BackboneJS and jQuery to optimize the responsiveness of an MVC web application.
• Back - end development involves designing and developing SQL Server databases; heavily involved with creating SQL job agents, writing SQL scripts, stored procedures and triggers. SQL Server performance management includes enforcing security models, database monitoring, backup and recovery, and auditing using Windows monitoring tools - Event Viewer, Task Manager and Network Monitor Agent.
• Microsoft Azure experience includes designing and developing Mobile Services, consuming an Azure Mobile Service in Visual Studio, deploying Azure Mobile Services to the cloud, and testing Azure Mobile Services in the cloud. Heavily involved with creating Azure SQL servers and Azure SQL databases; connecting to and managing Azure SQL databases in SQL Server Management Studio.

Major Projects:

• Sensitive Data Tracking Web Application - The purpose of this application is to keep a database of all internal applications that contained private customer information and private employee information. The application is used by the cyber security team to identify applications and classify them as having sensitive data such as Sox or financial data, and human resource information such as HIPPA data and social security numbers. When an application is added to this database, it is then tracked and audited semi-annually by the executive leadership team. TECHNOLOGY: The user interface for this application was developed in Microsoft Visual Studio on the ASP.NET MVC 5 web application framework. The corporate template used for this application was optimized for web and mobile devices using cutting edge frameworks such as Bootstrap and KnockoutJS. The Razor CSHTML pages display Telerik jQuery controls such as grids and drop down lists which are driven by ODATA and Web API calls. This application utilizes the Common Language Runtime to send emails, and Security in the .NET framework to authorize users based on application roles and Active Directory group membership. The backend is a SQL server database which is on premise at Confidential . The database is owned and maintained by the Microsoft development team.
• The purpose of this application is for Plant Managers to submit project proposals, including capital analysis and risk evaluation to the executive leadership team for approval.
• Confidential Hazard Responder Mobile Application - The purpose of this application is to allow for emergency technicians to take a picture or video of an accident with their smartphone, attach a brief note or voice memo to the photo, and then send this media to the Confidential control center. Once the control center receives the media, they immediately respond with assistance to the scene of the accident.
• Mobile Application was written in HTML 5, CSS and jQuery and then converted into an application using Adobe Cordova/PhoneGap. The application is currently being rewritten using NativeScript. By Telerik. The user interface for this application uses a combination of XML, JavaScript and a subset of CSS to build the Android and iOS applications

.NET Web Developer Intern

Confidential

• Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#
• Design, code and test new Windows and web software applications
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
• Maintain existing software systems by identifying and correcting software defects
• Investigate and develop skills in new technologies
• Create technical specifications and test plans

ITIL/ITSM Service Desk Analyst

Confidential, Cleveland, Ohio

• Analyze incidents to identify service restoration actions to be taken.
• Assists with impact, classification and prioritization of incidents.
• Takes incident resolution actions to restore service to customers.
• Monitor the status and progress towards resolution of assigned Incidents.
• Provide Tier I assistance; such as software installation, remote desktop support and password resets for over 40,000 users, patients and vendors.
• Configure Microsoft Exchange inbox’s on iPhone’s and BlackBerry devices.
• Configure RSA SecurID software on iPad’s, iPhone and Blackberry devices.
• Install and Configure 4Corners/Citrix VPN Client on Laptops and iPhones.

IT Helpdesk Coordinator

Confidential, Brookpark, Ohio

• Plan, Develop and Maintain Information Systems with a team and individually.
• Contact Vendors and Service providers for upgrades, purchases and quotes; Provide quotes, reports and financial statements to decision makers.
• Windows Server 2008 installation, configuration for DHCP and DNS, maintenance, and administration.
• IPad & iPhone forensics; Locate and extract data from the iOS file system using iXAM and DiskAid.
• Data backup and recovery by capturing Windows XP boot image from reference PC, and deployed image using WDS, BartPE and Symantec Ghost 11.
• Maintenance, OS installations, configuration, troubleshooting, Backup and Recovery for PC’s running Windows XP and Microsoft Office 2007/2010.
• Add and removal of PC’s in Microsoft Active Directory OU.
• Backup, restore, scan and repair Microsoft Outlook XP/2007/2010 data files, personal folders and archives.
• Troubleshoot Dell Latitude laptops and Optiplex desktop video cards, SDRAM/DDR3, and Sata Hard Drives.

Desktop Support Intern

Confidential, Cleveland, Ohio

• Data backup and recovery by capturing Windows XP boot image from reference PC, and deployed image using WDS.
• Configure Microsoft Exchange inbox’s on iPhone’s and BlackBerry devices.
• Add and removal of PC’s in Microsoft Active Directory OU.
• Install and Configure Cisco Systems VPN Client on Laptops and iPhones.
• Troubleshoot HP laptops and desktops’ video cards, SDRAM/DDR3 RAM, and Sata Hard Drives.
• Install and configure IBM AS/400 server access software on client PC’s.
• Maintenance, OS installations, configuration, troubleshooting, Backup and Recovery for PC’s running Windows XP; Backup, restore, scan and repair Microsoft Outlook XP/2007/2010 data files & personal folders.
• Install and configure MS Office Pro XP/2003, Hummingbird, Hyland OnBase, Oracle Client 9.2i, and Java 2 SE5/6.
• Application development, debugging and deployment using VBScripts, CMD and BAT scripts, VB.Net and C# in Visual Studio 2010.