Director of Web Operations Resume Phoenix, AZ - Hire IT People

SUMMARY:

Technology professional with over 20 years of management experience successfully designing, implementing, and supporting high - impact and cost-saving business solutions. Valued for conceiving and executing hardware, software, and business process innovations and implementations to measurably increase operating efficiency and align technology with business goals.

EXPERTISE AREA:

Strategic and tactical technology planning
Vendor and partner management
Team building and professional growth coaching
Change management
Systems integration
Web/eCommerce

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Director of Web Operations

Responsibilities:

Managed ecommerce development teams ensuring delivery of solutions that meet all functional, compatibility, compliance, integration, and security requirements on schedule and within budget
Developed national member rating and ranking system for USA Pickleball based on results of sanctioned tournaments using custom algorithms
Created sports tournament management system used globally for online registration and payment, bracketing, event management, and participant communication
Identified, evaluated, selected, and managed relationships with mission-critical vendors and partners to leverage strategic opportunities and ensure quality, reliable, and competitive products and services
Utilized PHP, MySQL, HTML5, CSS3, JavaScript, JQuery, Adobe Creative Suite in development projects

Confidential, San Diego, CA

Manager, Call Center Technology and Strategy

Responsibilities:

Managed B2B and B2C eCommerce integration with customer interaction centers, legacy systems, and other transaction processing systems
Developed multi-site call center technology infrastructure to support expansion requirements from two to five locations
Defined operational strategy and technical configuration to increase operational efficiencies, streamline business processes, and reduce communications expense by over $500,000 annually
Launched company-wide data warehouse initiative and managed design, implementation, database enhancements, report development, and design tools to improve quality and delivery time of critical business decision-making information

Confidential, San Diego, CA

Call Center Administration Officer

Responsibilities:

Designed and implemented computer-based training system that resulted in a 75% decrease in training time and expense for new call center employees
Managed continuous process improvement methodology, resulting in an average 15% increase in productivity each year
Leveraged technology and operational processes to reduce defects and errors by 50%
Directed Y2K compliance, contingency, and event planning on all call center related technology and business processes
Achieved all P&L and annual budget expectations for department
Administered performance evaluations and provided ongoing coaching and professional development guidance for technical and business managers and staff
Sales Manager for software developer and distributor
Sales and installation of high-tech fire prevention systems for computer rooms
Gave weekly seminars on fire preparedness and safety
Database development for small call centers and libraries
Computer industry market tracking and data analysis for use in industry publications
Network hardware installations
Work on infrared data transfer development and implementations

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Director Of Web Operations Resume

Phoenix, AZ

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