TECHNOLOGY USED & SUPPORTED:

Windows XP, Vista, 7, 8, 10, Windows Server 2003, 2008, 2012, 2016, Windows Embedded, PBX, FOG Imaging, SCCM 2012, iOS/OSX, Android, Blackberry, Meraki MDM, Apple DEP, Daemon Tools, McAfee Drive Encryption, Dell DDPE, BitLocker, Iron Mountain, 1Password, Parallels, Windows mobile, Java, Chromebooks, Google accounts, Skype, SalesForce, Apple, Ricoh, IBM Hardware, Dell, Lenovo, I - TV/On demand, Aloha POS, HealthCareFirst, Service Now, Jira, Numara, Active Directory, OWA, Office365, 2003, 2013, 2016, Virtual Box, VMWare, Citrix/XenApp, PuTTY, Dameware, Bomgar, Tight/Ultra VNC, Cisco Connect\VPN, RDP, Linux\Ubuntu\CentOS, LogMeIn, USMT, Tivoli Endpoint Manager, iDRAC, OpenManage.

EMPLOYMENT HISTORY:

Confidential, Mesa, AZ

Jira Ticketing and desktop support

Responsibilities:

• Management of Dell servers, 800, 700, 600, 500, 400, 300, and 200 series
• KVM setup and support
• Imaging OS for physical and virtual machines Linux & Windows
• RMA and repair of all hardware
• Custom configurations for testing and encoding 4K
• DCIM inventory of the lab environment
• Firmware/BIOS updates, iDRAC, and LAN configuration
• Dell Open Manage suite
• Racking and stacking of servers

Confidential, Phoenix, AZ

IT Consultant

Responsibilities:

• Hardware audit and consultation for Piper and CEC
• Creation of labs for testing and rollout
• Hardware assembly of desktops and terminals
• Firmware and BIOS updates for Dell products
• NCR terminals and Aloha 12 imaging for all sites
• Office 365 support
• Bomgar remote support
• Windows 10 imaging, data backup, and training
• Logistics for ordering, scheduling, shipping, and installation at sites
• Project Management with third parties, vendors, and the client
• BitLocker protection for end users in Corporate Office
• SQL 2012 configuration and support

Confidential, North Scottsdale, AZ

POS Systems Support

Responsibilities:

• NCR/Aloha POS support
• QSR KDS software support
• Skype For Business/Office 2013 support
• Dameware remote support
• Aloha Configuration Manager / price changes to national menus
• Kitchen server imaging and configuration
• Project Management for all KDS upgrades/database patches
• QA testing of POS, KDS, and online ordering

Confidential, Denver, CO

Helpdesk Team Lead

Responsibilities:

• Created custom Windows 7 images (x86/x64) for all Dell series machines, 800+ users
• Support of desktop, web-based, client/server applications
• Support of third-party software applications like Sage and Adobe
• Administration of all equipment, accounts, and permissions to new hires
• Inventory asset tracking via company Intranet and asset tag system
• Desktop + On Call support 50% of every month
• Citrix farm management/XenApp administration
• MDM of all Apple technology/Verizon accounts
• RMA of all equipment Apple, Lenovo, Dell, Wyse terminals
• Active Directory administration, accounts, permissions, group policy, objects, deactivation
• Patching weekly Sunday nights for all host servers and VM’s
• BIOS updates and firmware flashing
• Creation of user accounts from iCloud, Apple ID, Citrix, AD, Verizon, Droid, and Wyse terminals
• Outlook Exchange support/administration, webmail, and maintenance
• Assisted in the implementation of SimpliVity Hyper Convergence project
• Dell DDPE installation and support

Confidential, Denver, CO

Responsibilities:

• Completed XP to Windows 7 migration project
• Data transfer via USMT, RDP, and Windows Transfer Tool for imaging
• SCCM 2012 for deployment
• Cisco Anytime Connect VPN support for offsite users
• Tivoli Endpoint Manager for deployment of certain x86 applications
• Technical training with management and C Level Executives
• McAfee Data Encryption / Iron Mountain Data Protector installation and support
• SSO, Power Image, Siebel, Adobe, MS Office, Project, and Visio support

Confidential

Responsibilities:

• Completed XP to Windows 7 migration project
• Configured all Google Chromebooks for K-12 (900+ users)
• Smart Board Support, Office 2010, 2013 plugins
• FOG server imaging via PXE boot of all machines
• Printer, VOIP, and security system, bus surveillance support
• Programmed all school bell schedules and kiosks
• Upgraded/replaced existing Cisco servers and SFPs
• Imaged and configured all N-Computing thin clients
• Adobe Acrobat, Photoshop, and other discipline specific software support

Confidential, Denver, CO

Technical Support

Responsibilities:

• Salesforce Administrator Certification (ADM 201)
• RDP, VNC, Ubuntu, Jira, PBX, SharePoint, and Virtual Box
• Mobile rig deployment and configuration
• VM testing of ThinkTank application with Java, reporting to Dev.
• QA of RC’s on custom built VM’s to replicate exact environments
• Personal Liaison for Remote/Desktop Support for largest client in South Africa
• Custom creation of organizational Wiki and SOP’s via SharePoint
• Administration of all equipment, accounts, and permissions to new hires

Confidential, Broomfield, CO

Hardware Engineer

Responsibilities:

• Installation of MediaCAST products in sites across United States
• Assisted in co-location deployment at XO Communications in Denver, CO
• RMA of all encoders, cameras, hard drives, and other hardware
• Fabrication of custom media carts with encoders, peripherals, and display
• Configuration of all digital signage machines Windows Embedded, WINS, DNS, IP
• Documentation of all projects, photo record, inventory, Bill of Lading, and cleanup
• Technical training of educational staff and facility of MediaCAST functionality
• Installation of all data lines in company building with Network Admin (punch ins, management, and organization)
• Head of shipping and receiving, inventory, ordering, and purchasing for materials
• Monitoring technologies What’s Up Gold and OpenNMS
• Support HSIA, ITV, Apple TV, Windows Mobile, and VOD
• Windows Mobile, Blackberry, iOS, and Android support
• Monitoring of all properties via What’s Up Gold and OpenNMS
• Support of HSIA, ITV, and VOD services
• Juniper, Gateway, AP, and WAN support for over 400 properties in N. America
• Remote support via TightVNC and PuTTY
• Build and configuration of E-Nano machines with custom Windows Embedded image
• Ticketing system, documentation, and call center environment