SUMMARY:

• Over 8+ Years of IT industry experience in the area of Software Testing and Production Support.
• 5+ years hands on experience in Telecom domain - BSS and OSS concepts.
• Good Expertise on Confidential &T Amdocs Enabler and Ensemble (U-verse and Mobility), Amdocs CRM, OMS.
• Expertise in Production support and responsible for creating and managing new Web Logic environments.
• Good knowledge on troubleshooting, deployments and monitoring.
• Deployed applications (JAR, WAR and EAR) and related troubleshooting in both production and development environment.
• Experienced with various application / web servers like Web Logic, and Tomcat.
• Managed and monitored JVM performance tuning by adjusting WLS Heap size and GC parameters for monitoring the heap and physical memory.
• Ran Core dumps and thread dumps to analyze the state of the server.
• Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
• Provide 24×7 operational support to all production practices on holidays and weekends.
• Strong Experience in Automating Web Application Testing using Selenium WebDriver, POM, TestNG and Java.
• Strong Experience of creating automation Test Scripts and maintaining it.
• Ability to Design and implement Test strategy, Test Plans, Test Scenarios against valid requirements and Test Cases that can be used for system and regression testing.
• Expertise in Software Testing Modules - Waterfall and Agile
• Monitor all alerts and escalate all issues for all procedures and systems.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Prepare test applications and review all Java application servers.
• Expertise in Defect logging, tracking, and reporting.
• Excellent troubleshooting/problem solving /Debugging skills, SME in root cause analysis, Triaging production issues to closure.
• Good Confidential Multi-tasking and working well under tight deadlines with High Efficiency.
• Perform well in independent and team-based environments with commitment to 100% delivery of assigned projects.
• Expertise in UNIX and Linux.
• Good understanding of RDBMS- Relational Database Management Systems and worked on different databases like Oracle, SQL Server, PLSQL and DB2.

TECHNICAL SKILLS:

Testing tools: Selenium WebDriver, HP Quality Center/ALM,JIRA, SOAP UI, Sterling B2B Integrator

BDD Frameworks: Data driven framework

Web Services: REST, SOAP UI

Databases: Oracle R12, MS SQL Server 2005, 2008, 2014,SQL, MYSQL, PLSQL, Oracle 9i, 10g, 11g, DB2, and Access Database

BSS &OSS Modules: CRM Clarify, OMS, Mediation, Enabler Transaction Broker, Enabler A&F, Enabler Rating, Enabler PC, Enabler Invoicing, Bill Formatter and Enabler Account receivable.

Monitoring / Build Tools: Nagios, Splunk, SharePoint Portal, AOTS CR, Ticket Management, HP ALM (Version 10.0, 11.1 & 12.2), JIRA, TOAD, Web-trax, I-Track, Microsoft Office, TFS, AMC, DB-extract, Tiger-Tool, Ant & Maven

Amdocs Convergent Charging and Billing: 7.5 and 9.1, DPI Billing System, Landis+Gyr

CI and Version Control Tools: Jenkins, GIT

Unit Test Frameworks: Junit, TestNG

Methodologies: Agile Scrum, Waterfall, SDLC

Web Technologies: HTML, CSS, XML, Amazon web service

Defect Tracking Tools: Quality Center, HP ALM (Version 10.0, 11.1 & 12.2), JIRA, Team Foundation Server (TFS 2008, 2010, 2012), Web-Track, I-Track

Programming Languages: Java, C, C++, VBScript

Project Management: Microsoft Project, Microsoft Office (Word, Excel), Microsoft PowerPoint, MS Access

Operating Systems: Windows XP, 7, 8 & server 2003, UNIX and Linux

Reporting Tools: TestNG, JUnit, Maven, Eclipse.

PROFESSIONAL EXPERIENCE:

Confidential

Sr.QA Engineer

Responsibilities:

• Analyzed Business Requirements Documents to get better understanding of the system both on technical and business perspectives.
• Worked in the agile environment with frequently changing requirements and features set.
• Prepared Test Plans, Test Scripts and Test Cases based on functional specifications and user requirements.
• Developed and maintained automated regression test cases in Selenium WebDriver using Java programming language, TestNG, POM following page objects and page factory design pattern.
• Designed test cases based on the use-cases and the complex business logic defined for each web-service or a message.
• Worked with vendors to define automation test strategy including building a framework for automation scripts.
• Developed Regression automation scripts for all modules using Selenium.
• Created the test data and request for the test data dependent with the other applications to be used in the testing activities for the current release.
• Created Data Driven scripts for adding multiple customers, checking online accounts, user interface validations, reports management, etc.
• Used SOAP UI tool to test SOA based architecture application to test SOAP services and REST API.
• Actively participated in walk-through, inspection, review and user group meetings for quality assurance with BAs, SMEs and Developers.
• Developed multiple SQL quires based on our testing requirement.
• Troubleshooting the production issues.

Technologies and Environments: Selenium WebDriver, Jenkins, SOAP UI, Maven, Junit, HP ALM, Eclipse, HTML, CSS, agile, GIT, SQL, Oracle and Windows, Command Center, Meter Data Management System (MDMS),Customer care and Billing (CC&B),AODS, Server Studio, SQL Developer, ETM, ESB, Data Power, Maximo, Landis+Gyr, Radio shop, I-net Dispatcher, Mobile TC, EC2, S3, IAM, VPC, Cloud Watch, CloudTrail, SNS, SQS, SES, Lambda, ELB, RDS, DynamoDB, Route53

Confidential

Quality Assurance SME/Production Support Analyst

Responsibilities:

• Responsible for to test conversion existing Subscriber Services, Bundles, Packages, Rates, Promotions, Discounts, Rewards, Taxes and Statement Presentation after billing cycle run complete and also Day 1 Services, Bundles, Packages, Promotions, Discounts, Rewards.
• Confidential statement comparison with Verizon Statement for all the rates, promotions, discounts, rewards and Taxes.
• Resolves test issues and Maintained Subscriber Information Management, Address Maintenance Validation, Order Management, Product Management (Promotions, Discounts, and Rewards) and Services & Equipment Maintenance, Taxes Maintenance by product category by GEO Codes and Tax Districts. Test Customer Billing Cycles and Statement Presentation.
• DPI J-walk GUI Web Based application Billing system testing.
• Review the Functional and Non-Functional specifications which are to be included in the project/release Notes weekly basis.
• Performed Usage (Local, Long Distance) Testing according to the Rates and price plans.
• Backend Testing Run Queries using SQL and CL Commands WRKQRY, STRSQL, etc., for reviewing the Data from the Tables and also validating Value Mapping Files from Source Data.
• Extract the files from AS/400 host to desktop and load into Toad or Access database to do the comparison data validations.
• Supporting and troubleshooting the root cause of Production issues.

Environment: /Technologies: IBM AS/400 iSeries, RPG,CL Commands,DB2,MS Access Database, System I Navigator, Windows Server 2008, Microsoft Office, Vertex Comm Tax Q-Series, HP ALM

Confidential

Production Support Analyst

Responsibilities:

• Provided extensive support to call center application by managing and monitoring its back end servers.
• Responsible for deploying and managing PROD environment.
• Responsible for creating new environment as built e-Strategy as new application.
• Responsible for troubleshooting and handling PROD server behavior and maintenance.
• Responsible for DCP (Daily Code Push) for Premier and BID application.
• Responsible for cache invalidation as per requests by development team.
• Responsible for deploying code from PROD DEPOT to ISO to PROD instances after successful testing in each environment.
• Monitored and managed Web-Logic servers on UNIX platform.
• Tracked code pushes, server bounces, CRs using an effective internal tracker tool.
• Installed and configured Web-Logic 10.3.5 software on testing environment.
• Deployed JAR, WAR and EAR in production and development environment.
• Automated Cron Jobs using Shell-Scripts and enabled/disabled various jobs.
• Created tickets in AOTS tool and resolved various issues and tracked those using the tool.
• Effectively used Splunk and Tea leaf for certain complex log searches
• Optimized Splunk for Peak performance by splitting Splunk indexing and search activities across different machines.
• Extracted complex fields from different types of log files using regular expressions in Splunk.
• Created and configured management reports and dashboards.
• Created Dashboards to monitor CPU Performance Peak, Memory Leakage and to capture the authentication breaches across applications.
• Maintained necessary back-up of the important files and documented Linux scripts for future reference.
• Reviewed and Maintain logs of production failures and resolutions.
• Performed Server thread dumps and heap dumps to analyze the redundant state of servers.
• Created Core dumps to analyze the state of the server.
• Configured data sources/JDBC connection pools on Web-Logic.
• Identified root causes for the outages and applied appropriate fixes of application.
• Documented the issues, migration and upgraded patches for Web-Logic servers and web servers.
• Was working as monitoring admin on Introscope and Nagios.
• Monitored memory heap and CPU utilization in intro-scope.
• Setup alert based on critical and OK status of memory utilization in Introscope.
• Monitored servers health in clustered environment distributed across different Data Centers via Nagios.
• Through Nagios, setup alerts on space utilization as well memory utilization and reduced the chances of unavailability of applications.

Environment: /Technologies: Solaris, Web-Logic 10.3.5, JDK 1.6.27, Toad, Tea leaf, AOTS, Team site, Apache, SQL, UNIX, Linux, Ticket management, Change management, Winscp, Introscope, Endeca, Nagios, Splunk.

Confidential

QA Analyst/Production Support Analyst

Responsibilities:

• Expertise on Automation - Web Based application - API, MI, CRM, OMS.
• Key player in contributing towards Test strategy for the release and focusing on reducing defect seepage to production.
• Have worked as an analyst for production Validation Testing project, its scope and objectives of enabler to convergent billing system (AR Migration) Troubleshooting, triaging and driving efforts was the key role.
• Worked as an analyst for Amdocs product upgrade from CES 6.0 to CES 7.5.
• For resolving the issues, Co-ordinate with outside team for the required support/information related to Converged Flows (Titan). Determine the fault and work on fix, driving issues till closure.
• Strong Billing/AR Domain expertise, first point of contact for first 2 weeks from Billing/AR Production support team after the Release goes live.
• Co-coordinating with all Interfaces for Inbound/Outbound files that need to be processed.
• Responsible for providing support to end-end testing team of Confidential &T Light speed applications.
• Provide scripts to fix the known Billing/AR issues Invoice, Taxation, discounting, rating, payments, collections, journaling, credit, credit reversal and many other financial activities.
• As Enabler SME, Provide support to other team for Usage, Payments or any such other transactions not available Confidential the front end. Join calls with them to identify and trouble shoot the root cause application.
• Emergency Fix coordination and installation.
• Taken care of responding/attending critical and escalated mails and voice conferences in case of outage situations
• Resolved customer impacting issues.
• Handling of testing Issues and Defects which are maintained in HP Quality Centre, Web-Trax, I-Track tools.
• Performing Root Cause Analysis for Production Defects.
• Creating usages for Uverse products for the ISRs raised by testing teams.
• Running invoicing on T-enabler (Amdocs Billing System) for the ISRs raised by testing teams.
• Worked on VOIP customer life cycle which includes CM, Usages, Billing and AR Modules.
• Worked on STB, VOICE, and IPTV usages.
• As part of v7.5 to v9.1 migration upgrade,
• Converted data from 7.5 versions to 9.1 versions by using scripts.
• OMS web based application for customer creation.
• AR online web based application for AR activities on customer.
• CRM web based application for customer maintenance.

Environment: /Technologies: Selenium WebDriver, Jenkins, SOAP UI, Maven, Junit, HP ALM, Eclipse, XPATH, Java, GIT, SQL, Oracle and Windows

Confidential

Software Tester

Responsibilities:

• Preliminary discussion of the project with the core team and understanding the business flow.
• Understanding the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Reviewing & understanding HLD (high Level Design document).
• Analyzing & Review test cases with in team and with client
• Extensively involved in testing using Oracle - TOAD 11
• Execution of Test Cases with given time frame, Defect Tracking and Reporting in Quality Center.
• Conducting the risk analysis, defect analysis and reporting defects with the help of Defect Tracking System (Quality Center)
• As Defect Manager, good expertise on Defect Triage - Defect logging, tracking, and reporting.
• Created filters in HP-ALM/QC for team members to keep the track of new defects.
• Attended defect call/meeting and activity looking for the change of defect status.
• Troubleshoot the Transaction Broker errors from upstream application (OMS), investigate the XML, fix it and recycle the transaction. Take care of backdating request.
• Preparing lesson learnt documents.
• Responsible for providing support to end-end testing team of Confidential &T Light speed applications.
• I have worked below application modules from CM to AR.
• CM: Customer Management System
• OMS: order management, tracking, and delivery and notification.
• Clarify: Customer & account information, launching other Applications (e-Care and OMS) in context.
• Usage: VOIP (Consumer Voice over Internet Protocol), IPTV (PPV & VOD), CW usages.
• End of Day (EOD)
• End of Month (EOM)
• Invoicing:
• Core billing wherein covered all charges calculation (Bill Prep)
• Extract Generation (Bill Layout)
• Bill Confirmation
• FBF: Flexible Bill Formatter
• AR: Account Receivable
• Interfaces like e-CDW, CAPM.

Environment: /Technologies: SQL, VBScript, HTML, MSWord, MS Excel, UNIX, Linux, Windows, Amdocs billing system, Enabler, OMS.