Web Producer – Web Analyst Resume - Hire IT People

SUMMARY AND QUALIFICATIONS

I am a web producer with proven skills in managing, designing, building and maintaining websites with dynamic content and high traffic.

TECHNICAL / ANALYTICAL SKILLS SUMMARY

Analytical, Process and Product Skills
Project Management, Usability, Accessibility (Section 508), Web Design, Portal Design, Application GUI Design, Information Mapping, Informational Design, Proofreading, Content Optimization, Search Engine Optimization, Site Structure Design, Customer Contact, 1st Level Support, Deep level Support, Web-Browser Optimization.

Operating Environments
Windows 7, Windows Vista, Windows XP (Microsoft Certified Professional) Windows 2000, ME, 98 etc. Windows 2000 Server, Windows 2003 Server, IIS MS SQL.

Software Applications
Microsoft: Office Suite, (2000 through 2007) Project, Visio; Adobe: Photoshop, ImageReady, Acrobat, DreamWeaver, HomeSite, Flash, Fireworks; Misc: Freemind, Open Office.org.

Web and Related Technologies
HTML (XHTML, DHTML, HTML 4), CSS. Table-less Layout, ASP classic, PHP, Flash, JavaScript, Perl, Cold Fusion, Apache, Wordpress Blogging Platform.

Professional Experience

Confidential, Rocklin, CA – Sept. 2007 to Present
Web Producer – Web Analyst
Worked for Information Technology to provide business analysis, production management and web support for web sites as well as web-based initiatives for client departments. Managed various processes including:

Weekly web production for 2 highly trafficked sites (+20 million page views per month)
Managed Change Request process to ensure quality results and customer satisfaction
Acted as Business Analysis for project-sized changes on web sites
Acted in project management capacity for larger change requests
Managed relationship between client departments and IT

Confidential – Folsom, CA – 2005 to 2007
Web Designer/Developer and IT manager
Worked with customers and business owners to design, develop, create and maintain marketing-based web sites for new and existing customers. Other day to day duties include server maintenance, network troubleshooting and desktop support for Confidential employees.

Delivered projects on-time, within budget and with clear client satisfaction
Worked closely with clients to determine needs, explain issues and get results.
Managed programming staff on larger projects as well as performed design/development duties
Provide day to day support for over 15 clients, 18 web sites, 4+ servers and various enterprise level as well as desktop applications

Confidential, Folsom and Roseville, CA – 1997 to 2003

Web Site and Web Application Deep Level Support and Development 2001 - 2003
Supported various intranet, extranet and Internet web sites and web based applications for Agilent businesses around the globe. Implemented Agilent’s technology update plan by successfully planning and managing the migration of several web servers and web applications from Windows NT to Windows 2000. Increased productivity for several Agilent businesses by assisting content owners with high importance problems or issues on varied parts of Agilent’s intranet.
Application Development Team Member 2000 - 2001
Part of a team of developers that designed, created and provided deep level support for web-based applications. These duties were in addition to responsibilities as the Webmaster.

Completed work in the IT transition from Objective Systems Integrators to Agilent Technologies.
Increased customer response time by being a member of a team of developers that created a large scale reporting system that allowed call center operators to easily find and help customers that were in danger of missing established service level agreements.
Created a database driven intranet site used in the tracking of competitor information, thus allowing the company to easily see what competitors were doing in the marketplace.

Webmaster 1996 - 2001
Responsible for all aspects of the OSI web site. Also worked to develop OSI intranet and various extranets.

Increased company visibility by increasing web traffic 300% in one year.
In close cooperation with the marketing and IT departments, established policies in strategic direction for look and feel, corporate identity and extranet security.
Successfully planned, managed and launched 5 major web-based projects in 3 years.
Coordinated and trained various contributors to the web projects and acted as project manager in many cases.

Confidential, Sacramento, CA 1994 – 1996
Area Manager
Managed 3 departments and held responsibility for opening and closing the store. Directly responsible for 4 supervisors and as many as 40 sales people depending upon seasonal demands.

Departments were ranked #1 for 1995 in sales of service contracts. Ranked #2 overall in total sales volume and profit margin.
Helped save company money by retaining employees and reducing departmental turnover rate.

Education

B.A., Communication Studies

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