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Servicenow Developer/admin Resume

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NJ

SUMMARY:

  • ServiceNow Developer/Admin around 6 years of hands on experience in providing Confidential and IT Service Management Solutions with expertise in the ITSM suite (ServiceNow).
  • Experience in end - to-end implementation of ServiceNow modules Incident Management, Change Management, Knowledge Management, Service Catalog, Confidential Management.
  • Experience with Implementation, Configuration and maintenance of Business Rules,Data Dictionary, Client Scripts and UI Policies, custom Confidential Applications, Modules.
  • Experience in configuring the Confidential for various Confidential processes per the client requirements.
  • Experience in configuring the ACLs and create Users, Roles and User Groups
  • Experience in Configuring the Cloud Management service, and monitoring and managing the servicess.
  • Configured LDAP Server, for pulling user and group data from Active Directory.
  • Extensively involved in development of moderately complex ServiceNow applications and reports.
  • Defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
  • Worked on ServiceNow Confidential tool to identify IP-enabled configuration items (CIs), map their interdependencies, and populate them in the Confidential ..
  • Confidential data import using transforms maps.
  • Experience loading data into ServiceNow using Import Sets.
  • Experience migration between environments in ServiceNow using Update Sets.
  • Managing data with tables, Confidential (configuration management) import sets Users, Groups and roles.
  • Worked on fixing bugs and doing enhancements for Incident, Problem and Change management and Service Catalog modules.
  • Understanding of IT Service Management (ITSM)and the Confidential business process. Maintain (SLA)and monitor an SLA workflow.
  • Experience configuring Confidential Schedules and Worked on Confidential and set up MID Servers and check for the connectivity.
  • Developing different bar charts, pie charts, list reports and scheduling reports.
  • Work on Client, Server-side scripts to meet client requirements using Glide Record APIs.
  • Developed solutions using JavaScript, Ajax, Web Services REST APIs and other web technologies to integrate ServiceNow with internal/ external systems and tools.
  • Email Integration Configure Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
  • Centrify Enabling Multi-provider SSO.
  • Oracle PeopleSoft using inbound and outbound web services.
  • Strong knowledge in all phases of Software Development Life Cycle (SDLC) for enterprise applications following Waterfall and Agile methodologies.
  • Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

TECHNICAL SKILLS:

Primary skill: ServiceNow(ITSM) Development & Implementation

Scripting: CSS, HTML, JavaScript, jQuery, Python

Languages: Java, J2EE, C, C++, HTML, SQL, PL/SQL

Tools: Net Beans, Eclipse, Toad

Database: Oracle, MY SQL, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential, NJ

ServiceNow Developer/Admin

Responsibilities:

  • Followed Agile Methodology for the development of the project.
  • Gathered requirement from stake holders for attributes needed to develop ServiceCatalog items.
  • Worked with clients to assess current state processes and tools, defined Service Now requirements and developed and configured the Service Now platform.
  • Created schedules, reports and monitor performance of ServiceNow.
  • Worked on implementation of servicenow Confidential, configuring the IP addresses, installing and troubleshooting
  • In the Service mapping, worked on Service Map planner to simplify the collecting data for planned business services
  • Created transform maps both automatic field mapping and scripting
  • Design and implement new functionality using business rules, UI policies, and access lists etc.
  • Created multiple user- friendly workflows for Incident Management, Change Management, ServiceRequests and SLA'S.
  • Involved in determining the relationships using ServiceNow Confidential to find the relationships and service mapping between app instances,
  • Involved in creating of My Dashboard where it contains My Requests, My Reports of Incidents and a search bar for searching of Incidents.
  • Developed custom widgets in the Service portal using AngularJs, Bootstrap, and the ServiceNow API
  • Created various reports and designed dashboards for different teams within the organization
  • Create, monitor, modify, and publish service catalog workflows with approvals and maintain Single Sign-On Integration simplifying access to various systems
  • Used ServiceWatch for discovering and mapping the relationships between IT components that comprise specific business services, even in dynamic virtualized environments.
  • Creating scheduled jobs/tasks, monitoring ticket queues and generating reports/ statistics. Working knowledge of Knowledge base articles, incidents, Confidential and dictionaries.
  • Setting up Service Level Agreements ( Confidential ) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables.
  • WorkedonPortal changes and customized login page, search pages, views of lists, tables, charts, or graphs.
  • Created buttons and context menus both on form and lists using UI actions.
  • Created new business rules/script includes/client Catalog script/client script.
  • Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate Service Now with internal/ external systems and tools.
  • Written ServiceNow script includes and invoked them in business rules and client scripts.

Confidential

ServiceNow Developer/Admin

Responsibilities:

  • Moving data in and out of an instance using import sets and transform maps and auto import of data into service now.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Defining Service Level Agreements Confidential, notifications, and reports.
  • Develops new applications from beginning to end.
  • As a part of support activity resolve incidents by provided with proper root cause investigation.
  • Worked on creating Dashboards, Custom Charts, Reports, Business Rules, Script Includes, Fix Scripts, ACL's and SLA's.
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests
  • Designed and implemented ServiceNow Integration solution with Emails, SMSand Alerts to raise and resolve the incidents from remote locations
  • Supported the team with improvising servicenow Confidential and configuring the CI's and created dashboards.
  • Created schedules, reports and monitor performance of ServiceNow.
  • Maintains existing applications. Creates code that meets system standards.
  • Integration of service now with LDAP for authentication.
  • Created transform maps both automatic field mapping and scripting
  • Involved in the ServiceNow Confidential and Confidential maintenance.
  • Integration of Service Now with Confidential Remedy for ticket creation on change submit.
  • Created schedules, reports and monitor performance of Service-Now
  • Work with client IT staff to configure the Service Mapping tool and load data / dependencies identified by Service Mapping into the Confidential .
  • Subject Matter expert on Incident Management, Change Management Process and Knowledge article.
  • Recommends appropriate design alternatives to be implemented based on customer constraints.
  • Develops conversion plans and procedures.
  • Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.
  • Migration of customizations from one instance to another instance.
  • Ongoing Maintenance.

Confidential

ServiceNow Developer/Admin

Responsibilities:

  • Gathering requirements from the client and analyzing them.
  • Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
  • Building ServiceNow from scratch and developing forms as per clients need.
  • Creating catalog items and creating record producers in service catalog.
  • Working on different modules like Incident, Problem, Change.
  • Manage Confidential Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards.
  • Created notifications based on user requirements and configured inbound email actions to create incidents or requests.
  • Worked on creating and mapping business services using Service Mapping.
  • Working experience on ServiceNow Confidential module.
  • Loading CI’s into ServiceNow Confidential using Confidential .
  • Involved in number of IT Dashboard Creation, Report Creation and Gauge Creation.
  • Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM.
  • Worked on Service Mapping to define business services, troubleshoot the Confidential and mapping process as well as create new Confidential patterns
  • Publishing new incidents in the Problem Management report and updating the same in Known Error Database and Root Cause Analysis report.
  • Experience in creating UI policies, UI actions and Client scripts.
  • Integrating LDAP and done different integration.
  • Worked on the things relating to ServiceNow: Confidential, Automation, Confidential population, Security & Roles.
  • Performed ServiceNow admin activities, which involves group and user administration.
  • Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library ( Confidential ) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
  • Understanding of IT service management (ITSM) and the Confidential business process Maintain service level agreement (SLA) and monitor an SLA workflow.
  • Worked on web services like SOAP/REST API.

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