SUMMARY:

• UX/UI designer with experience in web application development using CSS3, HTML5, JavaScript, and Adobe products
• UX advocate focused on improvingprocesses and technology through customer - centered design and user personas
• UX researcher with background in requirements gathering, interviewing, storyboarding, and journey mapping
• UX lead with background in business analysis, software development, and information architecture
• Award-winning communicator with the ability to provide impeccable internal and external communication
• Certified Scrum Product Owner®(CSPO) with ability to manage Agile project

TECHNICAL SKILLS:

• User Interface Design | User Experience Architecture | Usability | User Experience | User Testing | Learning Experience | Customer Experience | Storyboarding | Wireframing | Personas | Journey Mapping |Infographic Design | JAD | JAM | Information System Management | Leadership | Strategic Planning | Software Project Management | Agile Development | ScrumMethodologies | Application Development | Application Testing | Information Management | Software Documentation | Project Documentation | Information Architecture | Business Analysis | Corporate Communication | Content Management | Content Strategy | System Analysis | Vendor Management | Adobe Creative Suite | Adobe Photoshop | Adobe Illustrator | Adobe InDesign | Adobe Captivate | SharePoint | SharePoint Designer | Microsoft Office | Microsoft PowerPoint | Microsoft Excel | Microsoft Word | Microsoft Visio | Microsoft Power BI | Visual Source Safe |TechSmith | Camtasia | Articulate | GitHub | SAP | OracleAxure, Sketch, Illustrator, Photoshop
• Agile | Scrum | RUP | ADDIE | Design Thinking Process (EDIPT)
• HTML | XAML | CSS | SQL | JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Senior UX/UI Designer

Responsibilities:

• Build relationships with the business, project delivery, and associated design and development points of contact
• Work in a team in an agile environment, producing, testing and iterating on solutions for member needs
• Present design objectives, concepts, and executions to partners and stakeholders across the enterprise
• Determine design deliverables, develop work breakdown Axure structures, estimate schedule and resources
• Resolve design and/or technical issues and serve as a resource to less experienced team members
• Applying mature knowledge of design and production at the product or channel level
• Contribute to project scope definition, scheduling, and resource budget objectives
• Clearly articulate the various facets of the issue and facilitate resolution
• Create design concepts and/or prototypes for use in usability testing

Confidential, Houston, TX

Lead UX Designer

Responsibilities:

• Managed the development of iMAP, a SharePoint enterprise document management system used to communicate corporate policies, guidelines, and procedures in support of quality assurance and business unit governances.
• Served as UX Architect/Designer and lead front end developer for a global production team over 7 business units
• Championed UI product improvements based on “voice of customer” feedback and heuristic evaluations
• Used UI best practices to wireframe and prototype working navigational models for usability testing
• Capture UI requirements based on user persona stories, axure, focus groups, and competitive analysis
• Documented product needs as functional requirements, wireframes, and journey maps
• Interpreted functional requirements into user stories with clear acceptance criteria
• Conducted data-driven analyses to identify current state and future state solutions
• Managed UX/UI and front-end development and builtproduction grade solutions
• Designedbusiness cases based on user research, data analysis, and SME insights
• Define and maintained UX/UI standards, patterns, and behaviors guide
• Enforce the adherence of the UI/UX standards guide via code reviews
• Developed use cases, wrote test scripts, and ledA/B product testing
• Conducted performance management reviews to refine the product
• Developed product KPIs to define product adoption trends
• Served as user-centric product owner and managed the Scrum project by following Agile methodology
• Managed the entire SDLC from strategic planning to hands-on coding of multi-media solutions
• Ownedthe product roadmap and backlog; conducted backlog prioritization and grooming
• Defined and published the product roadmap based on executive leadership specifications
• Facilitated JAD meetings to ensure technical feasibility and stakeholder commitments
• Delivered high-quality products within budget viaeffective resource management
• Produced project schedulesin accordance with time, quality, and cost constraints
• Created and maintained comprehensive project management documentation
• Managed risks and issues to ensure adherence to approved requirements
• Communicated project status to a global audience of senior executives
• Championed the product vision within the global enterprise
• Designed and developed usability testing plans
• Conducted Usability studies and test sessions
• Developed and maintained HTML, CSS, and JavaScript solutions to target UI/UX improvements
• Collaborated closely with executive management, IT, marketing, and cross-functional teams
• Negotiated change contracts to meet the overall product roadmap

Confidential, Houston, TX

UX Designer

Responsibilities:

• Managed multiple internal UI improvement initiatives including the following:
• GEMS (Global Enterprise Management System), the centralized repository for defining and storing engineering processes
• Confidential Portal, the knowledge management system for storing and tracking product release artifacts
• Mustang Docs 2.0, was an initiative to redesign corporate engineering document standards
• Enhanced the SharePoint user interface (UI) based on data from user experience (UX) research
• Produced XAML, JavaScript, and CSS techniques to deliver engaging multimedia solutions
• Implemented improvements related to user experience and customer satisfaction
• Conducted usability testing sessions with stakeholder and target audiences
• Analyzed statistical information to identify process inefficiency
• Incorporated responsive web design to support mobile users
• Collaborated with steering committee on global initiatives
• Produced engagement videos based on survey result
• Created journey maps for SAP Success Factors
• Designed “voice of customer” survey
• Managed iterative software redesign of knowledge and content management system (KMS, CMS)
• Produced project plans and budget reports

Confidential, Houston, TX

Senior Technical Communicator

Responsibilities:

• Produced corporate communication deliverable for Confidential ™, Mustang Engineering’s PIM (Project Information Management) platform
• Performed UX and UI design and testing
• Planned and led UI improvement projects
• Produced technical documentation

Confidential, Houston, TX

Senior Staff Writer

Responsibilities:

• Delivered technical communication in support of the following best-in-class, downstream oil & gas software products: Confidential InfoPlus.21®, Confidential Process Recipe®, and Confidential Transition Manager®
• Produced infrastructure change communication tool to improve decision making
• Created project documentation plans for multi-suite commercial deliverables
• Wrote white papers and generated suite-level technical documentation