SUMMARY:

• Managed sales analytics for Business and Regional Managers regarding sales information with respect to billing and retails.
• Managed SAP and inquiry software (Portal) maintaining traction inventory, pricing, and messaging.
• BI/ BA liaising between Sysco IT and 12000 users across 16 global locations during Windows 7/8 migration that included hardware refresh for ~4500 of the users
• Coordinated and lead stakeholder meetings and performed quality assurance testing of new SAM software rolled out during the Sysco project
• Designed workflow models and data/process mapping during the Sysco project
• Managed end - user training, user documentation, translation of business requirements, and designed winning project plan in compliance with best practices.

SKILL:

Extremely Proficient in the use Microsoft Excel (VLOOKUP, sumif, pivots,macros), PowerPoint, Access, and SharePoint Extremely Proficient in Microsoft MYSQL Server, Oracle, VBA, SAP, Business Objects, C++, JAVA, Perl, HTML5, PHP, JavaScript, CSS, XML, Shell Script, Dreamweaver, Photoshop, CRM, Salesforce, Portal, Salesforce, Power BI

EXPERIENCE:

Confidential, Houston, TX

Freelance Website Designer

Responsibilities:

• Consulted with client to outline website goals, illustrate wire frame, and site functionality
• Designed intranet and internet for company website utilizing Dreamweaver, HTML 5, Photoshop
• Validated site by testing JavaScript, Flash, CSS3, and HTML5 codes to ensuring cross-platform compatibility
• Created web style sheets and pages on a regular basis and as required.
• Installed shopping carts by use for CGI scripts for business client website
• Maintained website by updating content, implementing new technology and monitoring performance
• Coordinated various web pages with appropriate links and multimedia elements in collaboration with design team members.

Confidential, Houston, TX

Sales Analyst / Business Planning

Responsibilities:

• Provided analytics of annual sales incentives, performance tracking and retail forecasting.
• Evaluated data and generated ad-hoc reports based on the needs of the organization, which included inventory and accounting.
• Created visual reports for Business Managers for targeting unassigned territories.
• Collected and configured dealer performance information by regions, territories monthly and quarterly goals.
• Provided administration creating users accounts, updating inventory pricing, and uploading company announcements.

Confidential, Houston, TX

Business Intelligence Analyst / Business Analyst

Responsibilities:

• Utilized agile methodology to manage Sysco’s client transaction and services systems throughout the development life cycle
• Developed UAT scripts in test environments for coordinated ITSM and production releases
• Modified SQL queries for data mining purposes and produced customized reports for client trend analysis
• Configured production queries leveraging SQL in order to improve data analysis and conduct regular system improvement checks improving accuracy by ten percent
• Created system standard operating procedures (SOP’s) and conducted training sessions for front-end client users
• Researched and recommended scheduling enhancement that improved system performance
• Communicated project milestones and weekly status updates to senior management and stake-holders

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

• Aligned technologist and business stakeholders in producing a strong Business Requirements Document (BRD) in adherence with the agile methodology
• Managed delivery logistic systems to monitor customer hardware delivery in adherence to six sigma methodology
• Developed a daily system health check model and reduced workstation reported issues by seven percent
• Developed, communicated and maintained the processes and standards for controlling changes to and access to, the enterprise production environment.
• Coordinated, gathered, collected, and analyzed information regarding specific applications and document current conditions or exceptions to existing control standards

Confidential, Pensacola, FL Pensacola, FL

IT Specialist / Technology Consultant

Responsibilities:

• Delivered company standards for end-user maintenance and repairs on Windows, Linux , and Apple operating systems.
• Increased department sales 15% by selling and performing software installs and data backups, ensuring data privacy and confidentiality.
• Maintained 90% positive record in customer service support by developing and maintaining positive communication.
• Performed data management and recovery ensuring client privacy requirements were met.
• Proactively trained clients on newly installed software which included MS Office Suites, security software, and external peripherals.

Confidential, Pensacola, FL

Web & Application Developer

Responsibilities:

• Designed and developed user-friendly website
• Re-designed webpage layout using HTML and CSS giving an industry standard streamline appearance increasing traffic by 10% .
• Trained staff members in internal web functions, including steps on how to make update changes
• Created and designed technical and instructional documents.
• Developed dynamic interactive website that ensured high traffic, page view and user experience, resulting in higher visibility