CAREER OBJECTIVE:

A Positive Attitude, Strong Vision and Proven ability to Achieve Ambitious Goals, Energized by Large - scale, Highly visible Challenges and the Opportunity to make a Difference with Dedication and Commitment.

PROFILE SUMMARY:

• Having 4 years of technical experience in Design and Support Microsoft SCCM 1511/1607/1610/1710/1802 , MDT and Application packaging/deployment along with process management of ITIL .
• Function well in fast-paced, high-pressure emerging technology atmosphere.
• Self-motivated, able to set short and long-term goals to meet operational deadlines.
• Highly adaptable to new technologies and their application to business needs.

TECHNOLOGIES:

Tools: SCCM 1702/1610/1607/ SCCM 2007, Dell Wise Packaging Studio 5.6, MDT 2013, FLexira, SCUP, SCEP, Microsoft Application Virtualization 4.5, WSUS, VMware 6.0, Application Compatibility Toolkit, Desktop Error Monitoring, ImageX, Symantec Ghost, WAIK, Sysprep, Beyond compare, RegMon, File Mon, SQL 2012

Operating System: Windows 10, windows 8.1/8.0,Windows 7, Windows Vista, Windows XP SP2/SP3,Windows Server 2016,Windows server 2012R2, Windows server 2008, Windows server 2003.

SPECIALTIES:

• Windows 7 Deployment
• Windows 8 Deployment
• Windows 10 Deployment
• MDT and image management
• Power Shell
• SCCM Administration and Support on all Features
• Automation of Regular Work

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Senior Software Engineer

Responsibilities:

• Application / Software Deployment Management using Microsoft Systems Center Configuration Manager (SCCM) 1710/1802/ 1
• Created the Windows 10 Image and Deployed to 300 Workstations
• Administer, monitor and support all aspects of the Windows endpoint infrastructure including hardware, distribution points, systems and key processes.
• Deployed Office 365 Application
• Addicted to ITIL Frame work
• Creating Compliance Management, Baseline, Configuration Items
• Deploying Security patches, Vulnerability report tracking
• Configured and Managed System Center Endpoint Protection
• Operating System Deployment, Imaging devices for different models, creating Task sequence and Troubleshooting
• Manage enterprise images/driver packages including the creation and deployment to distribution points.
• Strong skills and knowledge related to managing and configuring SCCM infrastructure, components and site roles.
• Strong skills and working knowledge of Windows Server and Desktop Operating Systems, Active Directory, Group Policy, TCIP/IP, DHCP and DNS.
• Experience with automating the deployment and management of software products in a large enterprise environment.
• Experience with scripting languages such as Power Shell, VBScript, command shell or other.
• Active Directory structure and security related to OUs, GPOs, and computer / user object management.
• Deployment Management - Coordination, scheduling, and deployment of enterprise applications and updates.
• Windows OS security, patching and vulnerability management.
• Ensure health of SCCM infrastructure, leveraging SCCM’s capabilities, improving current processes through automation, and providing support, installation, integration, configuration and day-to-day operations.
• Deep level of understanding of the desktop networking stack and security components/configurations.
• Strong knowledge of server and network technologies and the integration of desktop solutions in these environments.
• Excellent communications and technical documentation skills are required.
• Excellent project management skills.
• Escalation point for Tier 1 and 2 desktop support Technicians.
• Configure, maintain, and operate the SCCM infrastructure for the production, testing, and development environments.
• Create packages for operating systems and application deployment using SCCM and Automation tools.
• Create and monitor reports for inventory and security compliance.
• Anticipate and respond to changing business/technical requirements from multiple business divisions
• Provide assistance as a level three escalation point for complex troubleshooting items.

Environment: SCCM 1802/1710/1511/1607/1610/1702 , MDT 2013\2012, WAIK, Windows Server 2016\2012, VMware vSphere client 5.5, Active Directory, Group Policy, DNS,DHCP,IIS,SQL,SSRS,Windows 10\8.1\7\, SCOM, SCORCH

Confidential

Compliance Engineer

Responsibilities:

• Installation and Configuration of SCCM setup and roles.
• Extend the AD schema.
• Create and advertise the packages for software distribution.
• Download the test patches in the client build.
• Distribute the approved patches using SCCM console with WSUS configured and integrated.
• Configure software update synchronization and download updates from Microsoft Site.
• Create dashboard and create reports.
• Create, develop and Capture Windows XP SOE Image.
• Configure SCCM for Bare OS Distribution and Deploy OS.
• SCCM Design and Settings: Review of SCCM Site, Site Systems, and Configuration settings.
• Server Health: Review of Site Server and site systems (i.e. Management Point, Client Access Point, etc.).
• Client Health: Review of SMS clients (i.e. installed clients, inventory data, etc.)
• Responsible for the design and implementation of Microsoft SCCM (System Center Configuration Manager) at the enterprise level as well as maintaining and supporting day to day support, maintenance, and monitoring.
• Perform planning and analysis for future product releases.
• Responsible for providing detailed technical design documents for the enterprise solutions.
• Collaborate with other engineers to deliver automated or on demand deployments.
• Collaborate with Service Desk team to develop, maintain and deploy images for PC's.
• Implementation of Windows OS and Microsoft application security patches installations to desktops and servers.
• Provide day to day support for activities involving deployment of applications, operating systems, software updates, etc.
• Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications.
• Implement policies and procedures surrounding Information Technology and Security.
• Build complex and dynamic collections, queries and reports as required.

Environment: Windows 10, AdminStudio 10, SCCM 1511,SCCM 2007, MDT 2012, Orchestrator, vbscript, batch scripts, Hyper-V 6.1, Windows 7, Windows 2012/2008 servers, beyond compare

Confidential

SCCM Engineer

Responsibilities:

• Creating Packages for various software Installation through SCCM Server
• Generating hardware and software Inventory Reports using SCCM Server
• Managing and creating Collections for various Projects
• Managing maintenance tasks deletion of old discovery data, deleting old obsolete record.
• Managing and maintaining SMS Database backup.
• Working with Client Status Reporting in Configuration Manager 2007 R2
• Experience in Operating System/Office systems, Deployment, Migration
• Deploying and Configuring new sites Servers and roles
• Deploying, Administering and Maintaining SCCM infrastructure
• Monitor Diagnose and remediate of SCCM client/server problems
• Configuring Discovery
• Collecting Hardware & Software Inventory
• Writing SQL & WQL Queries
• Active Directory / Group policy administration & support, which included creation and maintaining
• Active directory groups to target workstations or users to standardize desktop experience.
• Responsible for successful migration from Configuration Manager 2007 to Configuration Manager 2012 environment.
• Responsible for SCCM/SCEP Client Health which included client installs and troubleshoot client install failures.
• Maintained server and workstation operating system security patch deployments and compliance by prioritizing and adhering to security patch and testing schedules.
• Responsible for remediation of any performance issues or installation failures with server or workstation when being patched.
• Fostered performance related complex issues relating to Enterprise Server Products like System Management
• Responsible for the design and implementation/Migration of SCCM 2012 R2 CU3 Environment from SCCM 2007
• Server, SCOM 2012, and System Center Configuration Manager 2007.
• Created custom asset inventory reports using Configuration Manager.
• Responsible for Operating System Deployment which included creation of Windows 7 Image, all driver packages, and task sequence modifications.
• Performed 3rd Level desktop support on various desktop, laptop, and hardware issues.
• Provide day-to-day administration support of tools the team supports and ensure the availability, performance, and security of the overall monitoring platform.

Confidential

Desktop Engineer

Responsibilities:

• Created an automated installation source for deploying windows 7 base image using MDT 2010.
• Windows 7 Operating system deployment with OSD infrastructure and troubleshooting issues with operating system deployment.
• Responsible to fix the issues with the Operating system deployment and implementing best practices on proactive basis.
• Managed builds and releases for all integration, user acceptance, production as well as performance environment.
• Managed upgrades, updates and patches for the installers and products available.
• Managed and supported deployment of packaged applications.
• Followed the best practices and all phases of software product lifecycle and management.
• Documented the entire application packaging process.
• Documented the Request and Release process, Packaging Process, Testing, Certification and Distribution Process.
• Deployment of application on enterprise wide using the SCCM2007 R3/2012.
• Assigned work among team members and provide technical guidance in troubleshooting.
• Contribute to processes for improving application and environment stability.
• Worked with different teams to investigate, and resolve the issues.
• Planning and executing Windows XP to Windows 7 migration (PC refresh) across the sites for American Express and handling communications.
• Creating APP-V packages and deploy them with SCCM Infrastructure, for factory related applications that have issues with normal package functionality.
• Ensure smooth functioning of SCCM daily operations covering services like Software distribution, Patch management, Inventory & Asset Management and reporting.
• Responsible for implementation of SCCM infrastructure in new locations as American Express is refining their System Management Infrastructure.
• Troubleshooting Patch management related issues in coordination with client protection team.
• Creating SCCM reports and customized report preparation for top level management and ensure the Qlikview reports are in sync with SCCM database.
• Responsible to handle global rollouts including package creation, testing and decide the rollout plan by coordinating with all IT management teams and make sure to meet the time lines.
• Software service process document creation and maintaining all team documents on SharePoint.
• SCCM client troubleshooting and mentoring Service desk and local IT support teams