SUMMARY:

• 12+ year career in technology leadership and project/program management.
• Technically sophisticated change manager with expertise in strategic IT management, application and infrastructure migration and environment growth.
• Experience in Retail, Manufacturing, Software Development, ERP, CRM, Financial Services, Business Operations, PMO, Wireless, Ecommerce, Mobile, and Supply Chain industries along with IT project, program, and process management.
• Adept communicator able to influence diverse, cross - functional teams and deliver complex technical information to non-technical stakeholders.
• Well positioned for a senior leadership role.

CORE COMPETENCIES:

• Full Life Cycle Program & Project Management
• Application Design / Implementation
• IT Growth Strategies
• Client Relationship Management
• Quality Assurance and Testing
• Large Team Management
• Problem Resolution / Troubleshooting
• New Technology & Innovation

TECHNICAL PROFICIENCIES:

Programs: Microsoft Office 365, SharePoint, Visio, MS Project, OneNote + many more

Tools: Rally, Clarity, HP Quality Center (ALM), Jenkins, Chef, Puppet, Tableau, Denodo, Oracle, Teradata, Remedy, JIRA, Hadoop and many others

Methodologies: SDLC, Waterfall, RUP, Agile SCRUM, Kanban, Agile SAFe & DevOps

PROFESSIONAL EXPERIENCE:

Confidential, Everett, WA

Senior Director Application Developer

Responsibilities:

• Assess the team and define stabilizing and strategic moves, changes and additions that would bring about organization, structure, training and relieve the existing bottle-necks.
• Design the next generation loan processing environment that delivers fault-tolerance, scalability within a service-oriented architecture (SOA) .Net infrastructure.
• Ensure the team was able to adapt to an Agile SCRUM/Kanban and/or DevOps process of operating.
• Establish lasting relationships that would enable all other tasks within the team and all supportive teams, the business groups and our clients.
• Define capacity models, reporting KPI’s and meeting cadences to update senior management on our progress.
• The migration strategy designed to bring about a new environment and enable seamless transition from two legacy applications and reducing elevated costs was to segregate functional and common components shared by all applications.
• Build a data lake warehousing all client data within a central repository and able to be processed by any of the environments.
• Construct common and shared functional components enabling the core to use API/Web Services to call for those services during regular processing
• As these shared functional components became segregated and as the data lake became the main repository with all client data; start to construct the new environment having all three operational without the clients knowing which one was processing their loans per day.
• Senior Management Confidential decided to eliminate my position and revert to the mainframe application.

Confidential, Kirkland, WA

Senior Manager, Solution Delivery Manager

Responsibilities:

• Recruited to deliver change management vision across the organization including internal and external reputation management, relationship management, and deliver a new focus on project, program, and managed services/capacity-based work and to grow the global business scope.
• Strategically focused on building new and existing client relationships, developing trust within our client base, managing supply chain programs, securing new contracts, and daily operations.
• Secured the first Managed Services SOW’s for the organization, opening the firm to new business opportunities.
• Spearheaded a standardization of RFI/RFP documentation in the PNW offices, tools, and processes vital for capturing and adopting SOWs within the organization.
• Directed six teams, managing all operational functions, deliverables, and reporting.
• Recognized by peers for expert relationship management skills.

Confidential, Bellevue, WA

Senior Project Manager

Responsibilities:

• Directed portfolio of projects across extremely high-paced environment, delivering results within a three to six month time frame.
• Carried full load of projects for Confidential, garnering high profile and black-ops projects. Integrated multiple high-profile eCommerce, B2B and B2C, and supply chain projects, using Warehouse Management System (WMS) and Order Management Systems (OMS), as well as SAP ECC, BW and FI software.
• Assisted in documenting program-level initiatives, including Intake Processes, RAID, and RACI through establishing tools with process documentation.
• Managed numerous project with budgets ranging from $1M to $10M and a maximum portfolio of $20M.
• Established collaborative relationships between teams, significantly improving institutional effectiveness.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Joined the team during a difficult, yet critical time.
• Spearheading a successful launch of a second data center, migrating applications and automating portions needed for redundancy and fail-over.
• Successfully functioned in a fast-paced and stressful environment, completing plans, strategy, and application/data center mapping before contract expiration.

Confidential, Issaquah, WA

Senior Project Manager

Responsibilities:

• Oversaw multiple projects for Confidential Wholesale, focusing on eCommerce and Supply Chain environments using Warehouse Management System (WMS) and Order Management Systems (OMS), as well as orchestrating program-level strategy for modernizing Confidential the platform level and catching up on business needs.
• Delivered modernized platform for OMS, replacing legacy version of OMS and allowing the successful launch of the platform seven remaining applications.
• Delivered three additional distribution centers and several warehouse clubs.