SUMMARY:

• Over twenty years working for tech industry leaders.
• My roles have included developer, tech writer, business analyst, systems architect, troubleshooter, and evangelist, sometimes several at a time.
• I was a visionary, leader, and early advocate for innovative user experiences, founding the User Interface Group of the Confidential as an ‘activist - volunteer’ a few decades back. For every project I undertake, no matter what my role, I consider the users’ experience, whether they are developers, end users, or co-workers on another team.
• Making that experience better drives every decision I make.
• My objective is to find a permanent or consulting position at an innovative company with compelling products, so that I can continually learn, create, adapt, and jump in; whatever it takes to bring my team’s vision to reality.
• Friendly, accessible, open, positive, humorous, clear, innovative.
• Sharp, quick, fearless. Can read multiple programming languages.
• Effective bridge between users, sales, business, development, and management.
• Dedicated, strong, persistent: known for going the extra mile to meet a deadline, to help a co-worker or to solve a customer’s issues.
• Effectively applies cutting-edge technologies to solve technical issues.
• Excellent conceptual synthesis and memory.
• Empathy for users, deep understanding of developer challenges, responsive to management goals.
• Cannot resist the challenge of finding out and correcting the root cause of problems, will not let a problem go until I have solved it and stopped it from recurring.

TECHNICAL SKILLS:

• SalesForce.com, Lotus Notes Domino, SharePoint 2010, SharePoint 2013, InfoPath, Jira, Confluence, OKTA
• Perforce, FrameMaker, Confidential ’s internal HTML system, online help systems, others.
• wireframes using Balsamiq, Storyboard tools.
• Used Createspace and Amazon.com tools to publish an ebook on Amazon.com.
• Lotus Notes Development languages (expert) (created sophisticated scripts and applications).
• C++, some Python, some Java, JavaScript (can read and understand code, can create simple samples).
• Text Editors and similar developer tools (for example, Emacs, others). Used at Confidential .
• Microsoft Excel Macros, PowerPoint, Live Meeting, SameTime, Microsoft SQL Server, Microsoft Access.
• Confidential Docs, Confidential Site, Confidential Calendar, Confidential Tools, Confidential Search Appliance (GSA).
• VersionOne Agile Tracking toolset. Worked with Agile at Price Waterhouse as well as Confidential .
• Familiarity with DITA and MadCap Flare.

PROFESSIONAL EXPERIENCE:

Splunk Field Tech/Marcom Writer

Confidential

Responsibilities:

• Responsible for discovering, developing, researching, and illustrating complex Splunk Confidential, told in a voice that makes Splunk understandable to key audiences with components that illustrate value, innovation, and big picture perspectives on the technology .
• This is the current version of the book (the earlier stories were contributed before I started at Splunk
• Used tools such as Splunk’s “House of Demos” to recreate customer scenarios so that I could add screen shots to concepts illustrated in stories.
• Created creative marketing collateral for the Business Value group.

Confidential

Consulting Technical Writer

Responsibilities:

• Responsible for the Confidential Search Appliance Connectors Documentation.
• Used Perforce and Confidential in-house custom tools to create and upload doc changes so that print and online doc was consistent.
• Used FrameMaker, DreamWeaver, and Emacs.
• Scanned Confidential ’s custom online bug tracking tool, Buganizer, to find relevant issues that applied to the connector doc.
• Researched bugs, updated doc as needed, maintained relevant doc bug status.
• Called impromptu and formal meetings with engineering as needed to solve complex issues, online, video, and in-person, according to the Confidential culture of my team.
• Launched test versions of developing software to update doc with new features, new screen shots, and other conceptual information.
• Participated in impromptu test meetings, contributed user interface ideas for the administrator tool set for the Confidential Search Appliance and connectors.

Confidential

Lotus Notes Evangelist

Responsibilities:

• Granted stock options and promotion for excellent performance overall.
• Internal consulting and research for K-12, legal, purchasing, product development, and other departments, matching Notes with appropriate situations.
• Recommended and matched consultants for Confidential projects, and provided guidance to Confidential -internal project leaders to ensure most cost-effective use of consultants and to prevent "reinventing the wheel" when project templates could be redeployed for new situations. Also researched third-party solutions.
• Mentoring. Taught Confidential OS developers how to use Lotus Notes development tools.
• Set up Confidential 's first, prototype InterNotes (pre-Domino) server and apps during its beta stages in 95-96, to prove concept; also customized Notes' Web Browser for Confidential use. Used HTML embedded in Notes where appropriate. Collaborated with Lotus’ Senior Systems Engineering team to solve unique issues relevant to Lotus Notes on the Macintosh.
• Provided one-on-one "developer train the trainer" sessions to key Confidential "champions.”
• Managed consulting team and a half-million dollar budget for projects and software.
• Managed and troubleshot complex workflow Notes/Domino project that orchestrated all U.S. installations of Confidential in schools.
• Managed and tested transition of system from version 3 to version 4.5, from OS/2 to Windows NT, and from Notes to Domino (web-based) access.

Confidential

Group Founder & Leader

Responsibilities:

• Founder, the User Interface Design Subgroup of the Confidential .
• Founded and led initial meetings of the User Interface Design special interest group to study human/computer interaction issues.
• First meeting on Virtual Reality opened to standing room only crowd. Including researchers in the newly evolving science of UI design, including Jared Spool and Joy Mountford.
• Envisioned need for group, developed PR materials, publicized meetings, recruited and formed volunteer team.

Confidential

SharePoint Consultant

Responsibilities:

• Participated in brainstorming meetings to craft company-wide communications.
• Created tracking tools in InfoPath and SharePoint Developer to manage the upgrade of hundreds of sites.
• Interviewed stakeholders to discover their needs; suggested appropriate SharePoint templates.
• Deployed dozens of SharePoint 2013 sites, maintained SharePoint 2007 sites during the transition.
• Suggested changes to the Remedy 2nd level Support Desk and improved and accelerated workflow between KP and its outsourced support team.

Confidential

Product Manager, Pre-Sales Engineer, Consulting Manager

Responsibilities:

• Designed and Prototyped SharePoint /InfoPath site for deployment and sale.
• Produced and managed SQL and Microsoft Excel analyses of thousands of Lotus Notes Domino database applications for major Fortune 1000 companies.
• Met weekly with management and sales professionals to explain results and reporting. Partnered with Microsoft project leaders.
• Taught new employees how to use the tool sets, including SQL, Lotus Notes Domino, and complex Excel functions.
• Conducted online Webex training/demonstration sessions to potential customers.
• Successfully demonstrated company products.
• Researched and evaluated competitive products.
• Favored by sales team because of ability to translate difficult concepts into saleable solutions.
• Pro-actively solicited client comments, then suggested improvements that were adopted by development team.
• Closely worked with partners at Microsoft and other major firms.