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Advanced Video Engineer Resume

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Broomfield, CO

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SUMMARY:

To work in the Operations/Engineering field where I am in the position to interact with cutting edge technologies that will be enhancing the way the world views Video.

EXPERIENCE:

Confidential, Broomfield, CO

Advanced Video Engineer

Responsibilities:

  • Monitoring and analysis of Ineoquest IVMS, and Sentry Edge network probes to locate potential customer impacting events.
  • Break fix for Ericsson IPTV encoders , Cisco DCMs, and other encoding platforms.
  • Break fix for national video backbone as well as hub and spoke built sources.

Confidential

Customer support

Responsibilities:

  • Handled both inbound and outbound calls to customers regarding their security system.
  • Helped customers with basic troubleshooting and tech support.
  • Dispatched to correct 911 department depending on alarm.

Confidential, Thornton, CO

DishNet Wireline / Partner Representative

Responsibilities:

  • Provided CSR as well as IT level support for IP device issues.

Customer Service Representative

Confidential

Responsibilities:

  • Explained issues concerning bills, takedowns, and equipment.
  • Educated customers on pricing, specials, and features of equipment and programming.
  • Received Advanced Technical Certification.

Confidential, Aurora, CO

Customer Service Representative

Responsibilities:

  • Provide customer care support via online chats.
  • Toggled multiple chat conversations during high volume hours.
  • Aided with setting up Netflix Ready Devices.

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