Senior Ux Designer Resume
SunnyvalE
SUMMARY:
Internationally experienced Product Designer with more than 15 years insight into user - centered design and proven ability to deliver customer-driven designs that meet and exceed business needs.Real-life design leadership skills in crafting solutions with Agile technical teams, influencing business stakeholders and mentoring younger designers.
KEY STRENGTHS:
- Coming up with radically simple solutions for highly complex enterprise software task flows.
- Directing user experience work through design sprints, concepts and principles.
- Creating hi-fi and lo-fi interactive prototypes, wireframes and user flows.
- Interviewing users for actionable research findings.
- Working with Agile cross-functional teams, preferably with a Lean UX approach.
FURTHER SKILLS:
- Design in an Agile environment, including Lean UX.
- Mentoring other designers, collaborating with Product, Marketing and Technology specialists.
- Authoring and giving training for designers.
- Showing and explaining designs to designers, developers and business stakeholders.
- Interviewing users, facilitating think-aloud user testing in person and remotely.
- Interpreting quantitative and qualitative research results, and applying the findings to designs
- Incorporating heuristics, cognitive psychology, existing metrics and best practices into the user experience
TECHNOLOGY SKILLS:
- Sketch, Invision, Omnigraffle, Axure, Visio, Adobe Creative Suite, Microsoft Office
- HTML, CSS, content management systems, file versioning iOS and MacOS devices
RELEVANT PROFESSIONAL EXPERIENCE:
Confidential, Sunnyvale
Senior UX Designer
Responsibilities:
- Led design on financial advisor tools, including Salesforce and in-house developed software:
- Social Security advisor tool. The tool increased NPS from 0 to +30.
- Live events scheduling tool that reduced time spent on task by 50-75%, while improving data purity.
- Created and taught design principles for mediated customer experiences to other designers, product managers and developers.
- Designed consumer-focused web apps and marketing interactions:
- An investment scorecard that breaks down complex financial information for lay people.
- Conducted user research internally and externally, facilitated and unfacilitated, in person and remotely.
Confidential, San Jose
Senior UX Designer
Responsibilities:
- Created user journeys and wireframes for highly interactive legal compliance projects on a global scale.
- Raised pass rate from 30% to 70% for British due-diligence interaction.
- Designed, maintained and wrote over 60 patterns and 20 guidelines used on Confidential .com.
- Mentored designers in better use of design patterns, raising conversion and improving customer experiences.
Confidential, San Jose
Lead UX Designer
Responsibilities:
- Architected user flows and wireframes for a Salesforce B2B price quoting application.
Confidential, San Jose
UX Designer
Responsibilities:
- Designed user flows and wireframes for seller onboarding and check-out on Confidential classifieds.
Confidential
Senior Information Architect
Responsibilities:
- Created sitemaps and wireframes for Confidential consumer-facing sites in the Middle East.
- Designed in Arabic, English and both.
Confidential
User Experience Architect
Responsibilities:
- Designed functionality and interactions for a consumer self-service site for the Confidential 's largest insurance company.
Confidential
User Experience Specialist
Responsibilities:
- Worked with internal stakeholders and external vendors to design and develop the many digital assets of Confidential and the Post Office, with over 50 million visits per month.
- Conducted expert reviews and designed improved experiences for all 2,000 pages.
- Coded HTML, JSP and CSS.
- Hired and managed support staff.