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Senior Ux Designer Resume

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SunnyvalE

SUMMARY:

Internationally experienced Product Designer with more than 15 years insight into user - centered design and proven ability to deliver customer-driven designs that meet and exceed business needs.Real-life design leadership skills in crafting solutions with Agile technical teams, influencing business stakeholders and mentoring younger designers.

KEY STRENGTHS:

  • Coming up with radically simple solutions for highly complex enterprise software task flows.
  • Directing user experience work through design sprints, concepts and principles.
  • Creating hi-fi and lo-fi interactive prototypes, wireframes and user flows.
  • Interviewing users for actionable research findings.
  • Working with Agile cross-functional teams, preferably with a Lean UX approach.

FURTHER SKILLS:

  • Design in an Agile environment, including Lean UX.
  • Mentoring other designers, collaborating with Product, Marketing and Technology specialists.
  • Authoring and giving training for designers.
  • Showing and explaining designs to designers, developers and business stakeholders.
  • Interviewing users, facilitating think-aloud user testing in person and remotely.
  • Interpreting quantitative and qualitative research results, and applying the findings to designs
  • Incorporating heuristics, cognitive psychology, existing metrics and best practices into the user experience

TECHNOLOGY SKILLS:

  • Sketch, Invision, Omnigraffle, Axure, Visio, Adobe Creative Suite, Microsoft Office
  • HTML, CSS, content management systems, file versioning iOS and MacOS devices

RELEVANT PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale

Senior UX Designer

Responsibilities:

  • Led design on financial advisor tools, including Salesforce and in-house developed software:
  • Social Security advisor tool. The tool increased NPS from 0 to +30.
  • Live events scheduling tool that reduced time spent on task by 50-75%, while improving data purity.
  • Created and taught design principles for mediated customer experiences to other designers, product managers and developers.
  • Designed consumer-focused web apps and marketing interactions:
  • An investment scorecard that breaks down complex financial information for lay people.
  • Conducted user research internally and externally, facilitated and unfacilitated, in person and remotely.

Confidential, San Jose

Senior UX Designer

Responsibilities:

  • Created user journeys and wireframes for highly interactive legal compliance projects on a global scale.
  • Raised pass rate from 30% to 70% for British due-diligence interaction.
  • Designed, maintained and wrote over 60 patterns and 20 guidelines used on Confidential .com.
  • Mentored designers in better use of design patterns, raising conversion and improving customer experiences.

Confidential, San Jose

Lead UX Designer

Responsibilities:

  • Architected user flows and wireframes for a Salesforce B2B price quoting application.

Confidential, San Jose

UX Designer

Responsibilities:

  • Designed user flows and wireframes for seller onboarding and check-out on Confidential classifieds.

Confidential

Senior Information Architect

Responsibilities:

  • Created sitemaps and wireframes for Confidential consumer-facing sites in the Middle East.
  • Designed in Arabic, English and both.

Confidential

User Experience Architect

Responsibilities:

  • Designed functionality and interactions for a consumer self-service site for the Confidential 's largest insurance company.

Confidential

User Experience Specialist

Responsibilities:

  • Worked with internal stakeholders and external vendors to design and develop the many digital assets of Confidential and the Post Office, with over 50 million visits per month.
  • Conducted expert reviews and designed improved experiences for all 2,000 pages.
  • Coded HTML, JSP and CSS.
  • Hired and managed support staff.

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