Contract Information Designer Resume Cupertino - Hire IT People

COMPUTER SKILLS:

Cloud Services: Confidential, DropBox, Google Drive/GSuite, Microsoft Office 365.

Design Tools: Adobe Illustrator, Adobe InDesign, FrameMaker, Interleaf/Quicksilver.

Operating Systems: Confidential MacOS/iOS; Microsoft Windows, Arduino, UNIX, Linux (Raspian).

Maker Tools: Arduino, Raspberry Pi, RFID, LEDs, soldering, basic electronics.

Photo Editing and Management: Confidential iPhoto, Confidential Aperture, Adobe Photoshop, Adobe Lightroom.

Productivity: Confidential Pages/Keynote/Numbers, Microsoft Office 365, Google Docs, JIRA, Confluence.

Provisioning Tools: Active Directory, DeployStudio, JAMF Casper, MUNKI.

Social Networking: Facebook, Flickr, LinkedIn, Pinterest, Google+, Slack, Twitter, YouTube.

IT Support: Confidential, FreshService, JIRA, Confluence, ITGlue, Bomgar, Okta, Meraki.

Version Control: Cornerstone SVN

Video Conferencing: ZOOM, HighFive, Google Hangout, Skype for Business.

Video Editing: Confidential Final Cut Pro X, Confidential iMovie.

VOIP Services: CISCO WebEx, Nextiva, AVAYA.

Web Tools: CSS, HTML, Prezi, SquareSpace, wiki, Wikipedia, Wordpress .

WORK EXPERIENCE:

Confidential, Cupertino

Contract Information Designer

Responsibilities:

Editing and managing the approval process for Quick Start Guides, Safety & Handling, Compliance & Regulatory documents for hardware accessories.
Creating SEO metadata for online Pro App help documentation.
Using Adobe InDesign, Final Cut Pro, Cornerstone SVN, Pages, Numbers, Keynote and internal support apps.

Confidential, Santa Clara

Technical Consultant

Responsibilities:

A Technical services firm offering contract and managed IT services.

Confidential, San Francisco

Contract Desktop Support Analyst

Responsibilities:

Documented IT Support computer provisioning process using Office365. Re - Built IT inventory system.
Provision Macs using JAMF and PCs using SCCM for onboarding and replacements.
Populate FreshService with solution documents & follow-up on tickets.
Support the needs of CEO and executive team. Manage Cisco WebEx video conferences.

Confidential, San Francisco

Contract Incident Manager

Responsibilities:

Organized and ran Post Mortem meetings to determine root cause and remediation of product degradation/outage incidents across data centers.
Captured raw info on a Slack channel, copied key notes into Confluence for team use, then summarized the outcome on Google Docs for Execs.
Maintained consistency of incident documentation.
Revised Red Alert document templates to be more efficient for teams to use.
Tracked and reported incident timelines for Vice President of Operations.

Confidential, Redwood City

Contract Technical Writer

Responsibilities:

Overhauled hardware decommissioning & data center disaster recovery RunBooks for Confidential compliance.
Simplifed data import process to data center inventory database (DCIM). Documents in Confluence, JIRA, and Google Docs in the Cloud.
Developed a one stop Data Center Status page for at-a-glance review of power usage and capacity.

Confidential, San Francisco

Contract Technical Writer and IT Support Engineer

Responsibilities:

Converted 1,000 computers to Confidential compliance with encryption, virus protection, Active Directory, JAMF Casper MDM.
Steamlined onboarding process from 2 weeks to 2 days using Active Directory, JAMF Casper.
Managed C-Level Executive Admin tech support.
Documented daily activities via Confluence, FreshBooks. Used Word, Excel, PowerPoint, JIRA/Confluence, DropBox.

Confidential, San Francisco

Contract IT Support Engineer

Responsibilities:

Initiated the first in-house computer training program.
Developed efficient laptop provisioning using Deploy Studio and MUNKI.
Managed IT documentation via cloud-based wiki tools and Confidential .
Received Letter of Recommendation from CFO for excellent service.

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Contract Information Designer Resume

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