IT Developer Lead Resume Seattle, WA - Hire IT People

SUMMARY:

Proven success and tireless engagement in managing global workforce technology solutions across corporate finance, human resources and IT within high - pressure, fast-paced environments.
Demonstrates strong change management skills through thoughtful design of cross-organizational infrastructure and processes.
Builds trust and credibility which gains advocacy and support, and creates collaborative relationships aligned to the common goal.
Exceptional attention to driving outcomes with skill at influencing diverse stakeholder perspectives and motivations.
Recognized for exceptional follow through and “getting things done”.

TECHNICAL SKILLS:

Operating Systems: Windows 7 - 10

Applications: EmpCenter, eTime, Dayforce, Infor HCM (Workbrain 6.14), Red Prairie, Confidential Time and Attendance, TimeSaver, Workday, HrHorizon, Payforce, Confidential PayrollMS Office, Excel, Project, SharePoint, Visio, Clarify, Clientel, Citrix, Weblogic, Cognos, Remedy, ITSM, New Relic

Languages: SQL, JavaScript

Databases: Microsoft SQL, Oracle

Project Management: Agile (Scrum), Waterfall

PROFEESIONAL EXPERIENCE:

Confidential, Seattle, WA

IT Developer Lead

Responsibilities:

Lead production support including process monitoring, server performance and code failures for workforce technology solutions product
Workforce Software Confidential 16, for large enterprise clients.
Position required 24/7 on-call availability.
Transitioned all client SaaS from company hosting to outsourced hosting, moving all data between hosting sites, creating the new integration between Aon and WFS., which resulted in significant cost savings of $1M.
Led a post-implementation review of codes, identifying issues after go-live, and acted quickly in collaboration with testing team to resolve the technical issues and recover the client relationship.

Confidential, Redmond, WA

Scheduling & Payroll Program Manager

Responsibilities:

Collaborated closely with internal clients to drive requirements, devise and implement solutions that solved the needs of the business while scaling for a high-growth organization.
Provided a post-implementation analysis and review of the current configuration and where configuration did not meet requirements submitted proposals to the Change Management Board which were accepted.
Submitted a cost saving proposal to move from Windows XP time clocks to Surface 2 tablets instead of buying HP time clocks which resulted in a $23M cost savings.

Confidential, Burbank, CA

Sr. Business Analyst

Responsibilities:

Responsible for gathering, designing, configuring, testing, and the roll out of Workbrain used for workforce time tracking across the company for union and non-union employees.
Took ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds with no downtime.
Developed and implemented the production support process for the new time tracking system, including the functional analysis; trained and mentored the production support team to ensure competent solutions.

Confidential, Spokane, WA

Confidential Time and Attendance Consultant

Responsibilities:

Analyzed and documented business requirements which included union agreements which ensured all critical information was included in the knowledge-base.
Developed and presented a solution plan that resulted in a reduction of hours needed to run payroll.

Confidential, Atlanta, GA

Product Specialist

Responsibilities:

Worked with clients across different industries creating and configuring solutions for complex requirements: union stipulated shift differentials for California hospitals, auto-scheduling reports for a major retail firm, and how to schedule a Major League Baseball team to identify the required state/local income tax withholding for each game.
Analyzed and worked with client’s setup post-implementation to generate revenue for additional customizations and out-of-scope configuration changes.

Confidential, Alpharetta, GA

National Account Services Consultant

Responsibilities:

Wrote a quarterly client newsletter that was sent nationwide ( Confidential ) and provided guidance on how to handle Daylight Saving Time and basic troubleshooting tips for re-occurring issues.
Provided over the phone training to clients on scheduling, timecards, calculations, clock hardware/installation/network issues, software installation/networking/hosting, and payroll interfaces.

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It Developer Lead Resume

Seattle, WA

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