SUMMARY:

• 20 Years of increasing responsibilities as a dedicated IT professional, proven experience in an enterprise system engineering position. Bilingual ability to assist customers in Spanish
• Government, Retail, Entertainment, Insurance, Legal, Healthcare, Non - Profit Sector
• Automation, Data Center Migration, Migration Strategy and Implementation, Platform Architect, Design and Implementation, Enterprise Systems Administration

SKILLS PROFILE:

Hardware: Confidential UCS B-Series M2 Blades, Confidential UCSM, Confidential UCS B230 M2 Blades, Confidential UCS CIMC 3.03f, HP ProLiant Line, IBM, EMC, NetApp

Methodologies / Techniques: Disaster Recovery, Migration Strategy and Implementation, System Architect and Design

Operating Systems: Centos 5,6 7.2 OEL-4,5, RHEL 4-7, ESX/ESXi 6.5-3.1, vShpere 6-4, Windows 2012 R2 - Windows 2016

PROFESSIONAL EXPERIENCE:

Confidential, SAN JOSE, CALIFORNIA

Sr. Linux and OpenStack engineer

Responsibilities:

• Active role in test, setup and configure Confidential VIM 2.4 Confidential NFV Cloud Exchange with UCS hardware CIMC
• Setup Confidential ESC and Confidential NSO post automation using Ansible and Python
• Key Engineer in troubleshooting and deployment
• Helped with VMWare ESXi upgrades from 6.0 to 6.5
• Worked with PM to help create the process and documentation.

Environment: Confidential VIM, Linux (CentOS 7+, RHEL 7+, Ubuntu 18.04 Server), OpenStack Confidential VIM 2.4), Libvirt, KVM, Ansible, Bash, Python, ServiceNow, Confluence, Cobbler, VMware Enhanced Authentication Plug-in

Confidential, SAN JOSE, CALIFORNIA

Lead Tier 3 Cloud Admin Engineer

Responsibilities:

• Active role in shaping both incident and change management processes used by global teams. Support multiple customers remotely in an OpenStack cloud private environment worldwide through a Remedy and Service Now ticketing system, participated in change to DevOps support model for global team.
• Troubleshoot and configured components of the OpenStack platform
• Used tools such as Ansible, Pre-Written Python scripts to test and troubleshoot services such as HAproxy, REST API’s, Used Heat stack, docker deployment tools when helping customers in our environment
• Customers used RHEL, CentOS, Ubuntu, and Windows Server
• Other responsibilities included evaluation of team SLAs, acting as team’s Scrum Master, interviewing, scheduling (including on-call rotations), creating team documentation, review of all support efforts (both customer and platform), approval of platform changes, mentoring and training new team members, managing customer incidents and maintaining good working relationships with customers both internal and external

Environment: Linux (CentOS, RHEL, Slackware, Ubuntu), OpenStack (Grizzly, Havana, IceHouse, Juno, Mitaka), Windows Server (2008, 2012, 2016) Ceph, Open VSwitch, RabbitMQ, Libvirt, Ansible, Bash, Python, Remedy, ServiceNow, Confluence, Nagios

Confidential

Senior Admin Architect

Responsibilities:

• Senior Admin Architect for Oracle Appliance systems, OVM, OVS, EXADATA, EXALOGIC, OEL, ZFS and EM12c
• Oracle Virtual Manager 3.3.1, Oracle Virtual Machine 3.3.1 Architect
• Managed / Setup Oracle Enterprise Linux 6, Red Hat enterprise Linux 6 guest OS’s
• Managed / setup Infrastructure environments for clients in local data centers and in the Cloud

Environment: Oracle Enterprise Linux, Oracle RAC

Confidential, SANTA CLARA, CALIFORNIA

Principal Consultant

Responsibilities:

• Lead multiple parallel projects to various stages of releases with many to run-states
• Key member of a Linux / Windows / Virtual / Oracle engineering team for 7x24 operations
• Helped build Oracle engineered systems database and virtualization platform in two data centers
• Established and managed My Oracle Support community for many of our users and customer requests, used ASR’s many times throughout this engagement, Drove multiple parallel severity one service requests to resolution through My Oracle Support
• Designed and integrated Active Directory and Oracle Internet Directory to provide authentication and authorization platform for all physical servers, storage, switches, and virtual machines
• Installed and configured core infrastructure services, including DNS, LDAP, NFS, NTP, SMB, SMTP, SNMP, syslog
• Installed three pools of Oracle Virtual Machine Managers (OVM) / Oracle Virtual Server (OVS) 3.2.4 sixteen-node clusters 3.2.1, 3.1.1, 3.0.3 of Oracle Sun Fire x86 servers
• Provisioned and managed 560 of Oracle Virtual Machines running Oracle Enterprise Linux 6.5, 6.4, 6.3, 5.8, 5.6 and Windows 2k2, 2k8 R2, 2k12 R2
• Monitored OVM/OVS with Oracle Real User Experience Insight (ORUEI)
• Managed / Setup EM12c 12.1.0.3
• Managed and deployed ZFS appliance VBLOCK VB300 with codebase 20013 Codebase
• Participated in Primary to Secondary failovers and Secondary to primary failover site to site
• Setup Windows 2008 R2 Servers in an AD Environment and replication between the two sites
• Setup GPO / security groups integrated in OID 11g with LDAP v3
• Deployed Updates to OEL servers via puppet software
• Setup Confidential UCS C260 M2 systems in a call service center
• Played a key role in customer relations for a client and customer
• Provisioned and Managed two 15 ESXi 5.1 VBLOCK Clusters on a VCE VB300 AMP Cluster / Confidential UCS C200 Series Racks
• Provisioned and Managed hundreds of Red Hat Enterprise Linux Server and Windows 2008 R2 / 2003 on vSphere 5.1 and 6.0 for these guest OS’
• Provisioned LUNS for many of these guest OS’s for boot and data directories, on EMC VNXe31 Storage
• Provisioned bare metal Red Hat Enterprise Servers on physical Confidential Blades part of Oracle RAC
• Presented Raw LUNS to Linux Servers to the correct server groups in the SAN
• Joined all Red Hat Enterprise Servers to Active directory authentication
• Successfully cataloged and migrated data from a New York client to our Santa Clara Cloud,

Environment: Active Directory, ASR, Confidential Nexus 7000, Exadata X2-8, Exalogic, ILOM, Oracle Database Appliance, Oracle 10 GB switches, Oracle Enterprise Linux, Oracle Internet Directory, Oracle Virtual Machine Manager (xen), Oracle Virtual Server, Oracle RAC, Oracle Real User Experience Insight (ORUEI), Windows, ZFS Appliance VBLOCK VB300, EMC VNXe31, Confidential UCS C200 Series Racks, Cloud Computing Systems

Confidential, SACRAMENTO, CALIFORNIA

Senior Systems Engineer

Responsibilities:

• Managed VMware environment running ESXi 4.1 in a clustered environment, vShphere 5.1 for EDI
• Project, managed Windows 2008 R2 Enterprise x64 standalone / clustered servers
• Maintained OS patches on windows 2008 R2 servers, setup a blade-center environment IBM Blade server with stateless computing, setup and Managed 200 blades with Windows 2008 and Linux RHEL 4 into an existing AD environment

Environment: IBM Blade Center / Servers, IBM Stateless computing, IBM Racks, Windows 2008 R2 Enterprise standalone / clustered, vShpere 5.1 with ESXI 4.1 servers

Confidential, PORTLAND, OREGON

Senior Systems Engineer

Responsibilities:

• Managed Windows Servers 2k3 R2 / 2k8 R2 x86, x64
• Designed and deployed Active Directory security groups, GPO’s GPP’s, DNS, DHCP
• Managed AD sites and services over sites and services, Setup Microsoft Print Management with AD Services
• Designed and deployed VMWare environment, with 10 ESXi 4.1 VMware Host servers, with multiple Windows 2008 R2 / 2003 Servers and Ubuntu / Centos servers
• Managed SonicWALL firewalls
• Update Servers with critical OS updates across multiple platforms, with WSUS
• Trained a Jr Admin on how deploy user accounts in Windows and Linux
• Setup HP c7000 Enclosure G2 Blade Centers and HP ProLiant BL460c G7 Blade Servers with OS and necessary software
• Participated in on call rotation

Environment: HP c7000 Enclosure G2 Blade Centers and HP ProLiant BL460c G7 Blade servers, Windows Servers 2k3 R2 / 2k8 R2 x86, x64, AD, 10 ESXi 4.1 VMware Host servers, Security Clearance

Confidential, MODESTO, CALIFORNIA

Senior Systems Engineer

Responsibilities:

• Key member in Active Directory Design and deployment
• Managed Windows Servers 2003/2008 R2 in AD including GPO’s GPP’s used WSUS to apply critical OS Patches, Setup login batch scripts for AD users
• Managed VMWare environment with 500 + ESX ESXi 3.0 / 4.0/ 4.1 servers, Added and maintained VM Hosts running Windows server and Linux SUSE server
• Managed 3 clusters, 9 hosts in production, 4 host in validation, 2 host in DMZ validation, 2 in PCI Production
• 279 Guests in Production, 30 Guest in Validation, 5 in DMZ Validation, 1 in PCI Production
• Managed Blackberry Enterprise server 4.1.4 / 4.1.6 for Novell GroupWise
• Deployed SQL / 2008 Servers
• Managed IBM Blade Servers this included Imaging / Re-imaged 2003 blade servers through a Linux imaging software
• Managed ACI payment software for company along with NCR Point of Sale Servers at the stores
• Managed and deployed Citrix Farm with Presentation Server 4.0 on 40 + IBM Blades Assisted in with Citrix farm upgrade project to XenApp 5.0 servers which entailed migrating from physical Citrix Servers from 40 IBM Blades to 19 VM guests Participated in on call rotation

Environment: IBM Racks, IBM 3850, 3650, IBM DS8100 SAN 48 x 300GB fiber channel disks, RAID 5, IBM Blade Chassis / Blades, Windows Server 2008 R2 / 2003, AD, Linux SUSE, VMware ESX(I) 3.0, 4.0. 5.1 4.1 , vCenter, vShpere, Citrix Presentation Server 4.0 XenApp 5.0, Blackberry Enterprise Server for GroupWise

Confidential, AUSTIN, TEXAS

Systems Administrator

Responsibilities:

• Managed a Windows 2k and 2k3 Active Directory Environment along with GPO’s and Security Groups and login scripts
• Setup /configured Win2000/Win2003 servers both with and without HP smart start on numerous physical server prior to us going to virtual
• Assist with Disaster Recovery Planning and Testing
• Managed Exchange Server 2k / 2k3 and all users mailboxes 200 mailboxes and email
• Managed DNS, DCHP and Terminal Server services
• Managed Windows SQL 2k
• Managed and deployed 4 ESX 3.1 Servers and helped team transition from p2v, managed vCenter VMWare servers on Clarion CX-340 Hardware
• Setup / Managed Surf Control E-mail Filter for SMTP version 5.2.1 and Surf Control Web Filter 4.5.1.31 (setup disallow/allow rules)
• Managed BES version 4.0, setup new blackberry handhelds and users
• Setup and Managed VERITAS Backup Exec V. 9.1, 10.0 and 11D for Windows, Primary for daily, weekly and quarterly differential and full backups,
• Secondary for MacAfee enterprise Antivirus 8.0
• Primary for Windows critical OS updates on Servers
• Managed Checkpoint NG AI firewall, setup rules and created network firewall objects
• Managed Citrix Meta Presentation Server 4.0 and Frame Server 1.0 - 8.0, 9.0 Citrix Clients for remote access into the environment
• Managed Nortel Phones System, Meridian Phones and Cinphony ACD systems, setup call routing for customer service department
• Participated in on call rotation

Environment: HP ProLiant Servers DL, 585’s 5500, ML5700, ML3700, HPR300 XRUPS, HP Ultrium 460 Auto Loader Tape Drive, Nortel Bay Stacks 5510/420 Switches, Clarion CX-340, Dell Powervalt NAS 775N and 220S Blade Server, Windows 2k, 2k3, ESX 3.1, Citrix Meta Presentation Server 4.0 and Frame Server 1.0, CAT 5e, RG6 and Fiber optic cable

Confidential, MODESTO, CALIFORNIA

Information Technology Manager

Responsibilities:

• Managed a staff network Windows 2k AD environment with GPO’s security groups / login scripts. Setup replication to our Central office via a T1 connection
• Managed patches on both AD Domains
• Managed and cabled data and voice connections in wiring closets, data racks, cubicles and offices using CAT 5e and Fiber optic cable. Setup Wireless access points throughout the campus
• Created Network Standard Image of PC’s for classrooms for deployment via a GHOST Imaging server
• Scheduled and oversaw the ordering of Students Laptops, for handouts during the student’s attendance there. This included any upgrades/updates or troubleshooting
• Managed a 500 + Win 2K AD Domain user environment with Win2k/XP workstations and laptops including local printers and network printers
• Managed 3 help desk technicians and assisted with the interview / hire process

Environment: Two Separate win2k AD Domain User Environments, Imaging Server, WAN, Fiber

Confidential, TRACY, CALIFORNIA

Technical Phone Support

Responsibilities:

• Assisted customers with technical questions of tax software over the phone and web and in the Spanish Queue
• Assisted customers with installation of Cross Link Tax software and printers
• Configured customers’ computers over the phone utilizing Cross link software
• Accurately set up modems with customers using phones
• Executed daily operations of answering calls, logging calls, and providing solutions to software, hardware, and Tax related questions
• Researched and recommended solutions to software and hardware problems with Crosslink Tax Software and Microsoft Windows issues
• QA support for off season of Tax season

Environment: Call center, tax software support