Data Validation Web Support Analyst Resume RC - Hire IT People

SUMMARY:

Multi Certified IT Specialist possessing exceptional troubleshooting skills for networking issues, end user
Problems and network security. Skilled in configuring, installing, maintaining and updating computer systems, mobile devices, software applications, and hardware.
Strong skills with many OS including Windows, OSX, Linux, Android, and iOS.
Accomplished with a range of industry experience, looking to bring technical expertise to a growing company.
Nationally Accredited IT Systems Administrator
CompTIA IT Operations Specialist
CompTIA Network Operations Professional
CompTIA A+ ce, Network+ ce, Mobility+, Server+ Certified
MTA Networking Fundamentals Certified
MTA Security Fundamentals Certified
MTA Mobility and Device Fundamentals Certified
Windows Server and Active Directory Domain Services
Unified Communications and Mobile Device Management
LAN/WAN Routing and Switching Configuration
Virtualization
Excellent problem - Solving Skills
Over 8 years of IT and Systems Administration experience

EXPERIENCE:

Data Validation Web Support Analyst

Confidential, RC

Responsibilities:

IT Service Desk Analyst

Confidential

Responsibilities:

Provide technical support to local, national, and international business clients via phone, ema8l, and online chat.
Configure VPN connections using PPTP, L2TP, and SSL protocols.
Software and Image deployments, Remote control and user management via SCCM
Configure, Administer, and Support virtual applications and desktops in Citrix environment And Citrix management tools.
Mode device management and Administration with Okta Mobile and Okta Verify Two Factor Authentication.
Provide Apple Support, computer management and Software deployments via JSS Casper.
TCP/IP, DHCP, DNS, SNMP, POP3, IMAP, and SMTP configuration and troubleshooting
NTFS File and Folder Permission with User Rights Management.
Device Security and Monitoring with Symantec Endpoint Protection and Response

Remote Software Support Representative

Confidential

Responsibilities:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Research required information using available resources;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Stay current with system information, changes and updates

IT Specialist

Confidential

Responsibilities:

Assist with network and security management
Provide advance level technical support for end users, computers, mobile devices, copiers, etc.
Assist with end user system updates and monitoring. Including: Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
Adding and deleting users from AD, password resets, print server management.
PC/Workstation Setups, Operating System Installations, program installations and updates.
Monitor printers, copiers, mobile devices and other peripherals to make sure they are working properly and getting regular maintenance.

Technical Concierge

Confidential

Responsibilities:

Set up company computer workstations; installed, deploy and maintain Windows 7.
Troubleshoot issues such as connectivity, hardware and software, configuring, deploying and evaluating PCs
Provided support for laptops and desktops under Windows XP and Windows 7
Update excel spreadsheets and download programs for concierges.
Concierge duties at different properties delivering excellent customer service and residential services.

IT Specialist

Confidential

Responsibilities:

Set up company workstations and LAN for internetwork communication.
Assisted customers with problems involving DOS, Windows 7/ME/2000/XP and Vista
Installing and upgrading operating systems and software applications.
Provided Support in resolving networks problem and troubleshooting of LAN Connectivity issues.
Utilized office database to source and recruit qualified personnel for various open positions.