Technical Service Representative Resume Miami, FL - Hire IT People

SUMMARY:

Innovative and creative Full - Stack Web Developer with 1+ years of experience in React.js and Bootstrap responsive design to optimize UX. A highly disciplined team player with consistently strong attention to detail and a BS in Computer Science. Seeking development role where my technical skills and IT background can best be leveraged for success.
Web Development JavaScript React.js Microsoft Office
WordPress Development HTML/CSS/Bootstrap Git/CLI MVC/RESTful API
Component Architecture Responsive Design AJAX/PHP Node.js/Webpack

PROFESSIONAL EXPERIENCE:

Confidential , Miami, FL

Technical Service Representative

Support a network of 200+ PCs and laptops, 200+ Cisco IP phones, administer network/packet monitoring tools (Solar Winds) and troubleshoot LAN circuits at assign sites.
Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
Train new employees and explain protocols clearly and efficiently.
Assist management with scheduling, service protocol improvements, and quality assurance.
Install, configure and troubleshoot Cisco IP phones using Call Manager and UNITY.
Contribute as the project lead for the deployment of new systems
Dispatch and distribute day-to-day work load across multiple resources, ensuring team is providing timely and accurate issue resolution while conducting asset management updates.
Administer and support regional SharePoint repositories.

Confidential

Senior Customer Automation Specialist

Provided training and technical support of various automation tools to customers by phone and via remote access.
Directed and collaborated with senior staff to provide solutions for our external customers on a weekly basis.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Researched issues on various computer systems to resolve complaints, answer inquiries, and outline solutions.
Informed customers about issue resolution progress.
Referred difficult issues to upper management while maintaining a positive rapport with customer.

Confidential, Storrs, CT

Web Application Developer

Designed and developed intranet application for the room assignment process of up to 15K on-campus students using HTML and Tango Enterprise software.
Introduced stateless programming concepts to increase team productivity.
Supervised the information technology department in accordance with organizational policies and goals.
Awarded special bonus from the State of Connecticut due to the development and deployment of Y2K Project Plan to comply with state regulations.