SKILLS:

• Content Writer (Copywriting, Marketing, Sales, Technical)
• Content Developer
• Visual Designer
• Project Manager
• Consultant

COMPUTER SKILLS:

Operating systems: Windows, Macintosh, Android, iOS

Computer languages: HTML, HTML5, CSS, CSS 3, JavaScript, ActionScript

Desktop publishing software: Adobe’s Creative Cloud (Photoshop, Illustrator, InDesign, Acrobat DC, Dreamweaver, After Effects, Premiere, Fireworks, Flash, Bridge, Media Encoder, etc.), MS Expression (Design, Blend, Media, Web), Adobe PageMaker, Adobe FrameMaker, Quark Xpress, Adobe Freehand, Adobe RoboHelp, MS Power Point, MadCap Flare

Web development software: WordPress, TYPO3, MS Sharepoint, Adobe Dreamweaver, Adobe Contribute, Confidential WebSphere Commerce, FTP Programs/Protocols, MS Front Page, Google Chrome, MS Internet Explorer, Mozilla Firefox, Visual SourceSafe, CVS, Content Management Software, Balsamiq Mockups, Confidential Watson Campaign Automation, Salesforce

Multimedia Software: Adobe Flash, Adobe Director, Adobe Audition, Sound Forge, Bryce 3 - D, Adobe Premiere, Adobe After Effects Professional, Final Cut Pro, Vegas Video, Sorenson’s Squeeze, Windows Media Encoder, Adobe Captivate, Adobe Media Encoder, Camtasia, Articulate Suite (Storyline, Presenter, Quizmaker)

Project management software: MS Project, MS Excel, MS Visio, Open Office, Agile Scrum Methodology

Word processing software: MS Word, Lotus Word Pro, WordPerfect, Open Office

EXPERIENCE:

Confidential, Cary, NC

Sr. Literature and Web Content Producer

Responsibilities:

• As the Senior Literature and Web Content Producer, I supported marketing initiatives on a global team.
• My involvement and support solved a variety of complex user and business problems.
• As the Senior Literature Content Producer, I worked on a global team and closely with subject matter experts (marketing manager, technical marketing managers, product managers, and engineers) in creating, designing, writing, and editing content for multiple mediums for all Confidential (US) products and services.
• Marketing content was written and delivered for product launches, catalogs, fliers, brochures, print and web advertisements, trade shows, press releases, social media, and websites.
• Technical content was written and delivered for operation manuals, user manuals, data sheets, product briefs, catalogs, and product overviews.
• The team was global with sites.
• Emphasis was placed on consistency globally.
• I also worked closely with a variety of vendors, including print and translation vendors for multi - language documents.
• Literature change orders (LCOs) and standard operating procedures (SOPs) were maintained and in place for quality control and best practices.
• Adobe CC was the main tool used.
• As the Senior Web Content Producer, I worked with subject matter experts (marketing managers, sales team, technical marketing managers, product managers, and engineers) in developing content for all Confidential (US) websites. Along with designing, writing, and editing content, I also provided HTML, CSS, graphic, and rich media production.
• Production went through the content development lifecycle with final output checked to ensure proper requirements were met.
• Use of several content management systems (CMS) were employed to support the development lifecycle.
• Thorough experience in Typo 3, WordPress, Salesforce, and Confidential Watson Automation marketing platforms were utilized.
• Additionally, I helped define production processes, identify process improvements, and guide changes that make marketing and sales more efficient and effective.
• I worked on a team that was constantly assessing processes and analyzing new technologies for implementation.
• I am highly organized, detail-oriented, and have thorough knowledge of the digital creative process with extensive knowledge of current web standards, responsive design, and both email and digital advertising standards. I have worked closely with a variety of third party agencies and vendors, including publications, print, and translation vendors for multi-language documents.

Confidential, Raleigh, NC

Content Developer

Responsibilities:

• As a Multimedia Developer, provided graphic design, motion graphics, video editing, and mobile development for training and learning modules specific to the pharmaceutical and healthcare industries.
• Courses were designed and developed to be responsive for multiple platforms and devices.
• All courses were placed on a Learning Management System (LMS).
• A variety of tools from Adobe were used for design and communication.
• Additionally, Flash, Premiere, and Articulate Storyline were the primary tools used.

Confidential

Multimedia Writer / Designer

Responsibilities:

• As a Content Writer and Designer, I am actively engaged in a variety of Confidential projects for web and print.
• Writing is my forte. An added focus has been research, content gathering, and development.
• Additional focus has also been on responsive design, development, and deployment
• Adobe CS6 and Technical Communications Software were the primary tools used.

Confidential

Web Content Specialist

Responsibilities:

• As the Web Content Specialist for Confidential Training, provided writing and content development for the US and Global Confidential training teams.
• Specifically wrote, edited, and developed a wide variety of web content for users of Confidential 's Training website.
• Content development took place on a virtual team in both independent and team environments. Deliverables consisted of monthly content updates
• Wrote, revised, and implemented new web content features and functionality to fit within Confidential guidelines.
• Maintaining tone, language, and consistent style was essential.
• As a Content Designer, was responsible for various aspects of visual design for web and print mediums.
• This consisted of design, layout, and revisions for ads, training announcements, and promotions.
• All content development adhered to Confidential guidelines and standards.
• A variety of tools were used for design and communication. Emphasis was on the Confidential and Adobe platforms.

Confidential, Morrisville, NC

User Interface Designer / Technical Writer

Responsibilities:

• User interface design for Confidential ’s Confidential Status Gadget; to be used as a “Best Engineered Preload” installed on Confidential ’s laptops and desktops running MS Windows Vista.
• The Confidential Status Gadget was selected from the “ Confidential ” of Window’s Vista Sidebar.
• I worked with project managers, lead developers and the marketing team in designing, testing and delivering this Vista Sidebar Gadget for its beta release
• User interface design for Access Connections 5.0 and Power Manager 5.0
• User interface design for Constant Connect 1.0
• As a Technical Writer, worked on creating standards and guideline documentation for the software and hardware development team.
• These guidelines were used by software developers, hardware developers, and the User Interface Design Team.
• Documentation was used as reference for new and existing software applications.
• Adobe Creative Suite and Technical Communications Suite were the primary tools used.

Confidential, Raleigh, NC

Web and Graphics Design Manager / Technical Writer

Responsibilities:

• As the Web and Graphics Design Manager for the Application Development and Support Services ( Confidential ) Group within the Enterprise Solutions Division of Information Technology Services (ITS), I managed a development team providing assessment and analysis for designing, developing, and delivering a wide variety of website mock-ups, designs, and multimedia solutions to agencies within Confidential .
• As a technical writer, wrote proof of concept documentation for implementation of Confidential 's WebSphere stack.
• I specifically provided research, development, and technical documentation on WebSphere Portal's Web Content Management (WCM) Tool.
• Adobe Creative Suite and Technical Communications Suite were the primary tools used.

Confidential, RTP, NC

Sr. Consultant

Responsibilities:

• Content development took place in both independent and team environments with client consultation when appropriate.
• Notable clients were Confidential, Burt’s Bees, and the American Kennel Club.
• Adobe Creative Suite and Technical Communications Suite were the primary tools used.

Confidential, RTP, NC

Content Developer / Content Writer

Responsibilities:

• As a Content Developer, worked with subject matter experts to write, design, and layout posters, photos, graphics, motion graphics, banner ads, and technical models for print and web mediums.
• As a Content Writer I researched, wrote, maintained, and delivered messaging for multimedia development.
• Writing covered print and web mediums along with product demos and standards specific to each project.
• As a Content Writer I wrote and maintained web content using Confidential ’s Confidential, a web content management application.
• Adobe Creative Suite and Technical Communications Suite were the primary tools used.