SUMMARY:

• A meticulous self - starter, passionate about creating usable applications, designed to provide a simple user interface at every level.
• Experienced in web application completion; from design, testing, and integration, to implementation, scaling, and maintenance.
• Driven by a desire to solve problems, and a propensity towards finding solutions using any and all available technologies, while considering limitations and environmental factors.
• Senior Developer of several (Full-Stack) Enterprise Level Applications
• Experienced in creating data-driven applications, websites, APIs, and web services
• Intimately familiar using several frameworks, including Laravel and CodeIgniter, to create web applications, using SOLID object oriented design principals, and Test Driven Development
• Skilled in technical communication, and can easily simplify technical terminology to any understanding level
• Years of call-center experience at all levels of operation, with unique insight into interface/process improvement
• Passionate about interfaces which have been designed for the end user, and many years of experience in how people actually use the technology provided to them
• Experienced in extrapolation of existing systems, for the purpose of integrating new and existing applications with web services using WebSockets and APIs
• Over 5 years of managing team(s), providing leadership, delegating tasks, and providing operational oversight

DEVELOPMENT TOOLS:

• PHP, PHP Storm, Laravel, CodeIgniter, Symphony
• Unit Testing, TDD, BDD, Mocha, Chai, PHPUnit
• JavaScript, jQuery, Vue.js, Angular, Node.js, NPM, Bower, Gulp, Require.js
• CSS, SASS, SCSS, Bootstrap 3-4, Responsive Design, Mobile First Design
• Redis, WebSocket, ws, Socket.io, Ajax Push Engine (APE)
• Web APIs, RESTful APIs, Web Services, Domain Administration
• MVC4 and MVVM (patterns)
• LAMP, LEMP, using Apache and NGINX Web Server stacks
• Data driven design, JSON, XML, Ajax, cURL, Postman
• SQL Server, MySQL, MariaDB, SQL Server Management Studio, PHPMyAdmin, Sequel Pro
• Human Centered Interface Design, Simplification of Technical Terminology
• Telephony Systems, SIP, PBX, CudaTel, FreeSwitch (setup, maintenance, integration, administration)
• Hardware Maintenance/Replacement, Networks (cabling, testing, diagnostics)
• 2014, Ubuntu Server/Desktop, RedHat, Debian, Windows, macOS, MSDOS
• Web Services Integration, Amazon Web Services (AWS)
• Microsoft O ce 2010 Suite (usage and development)
• InDesign, Acrobat Pro, Photoshop
• Software Controlled Mechanical Systems, CNC, gCode
• CAD, SolidWorks, AutoCAD, Fusion 360

PROFESSIONAL EXPERIENCE:

Confidential

Senior Application Developer

Responsibilities:

• Provide daily personnel and operational oversight.
• Designed staff performance reporting system including KPIs, scheduling, time-off requests, service levels, and digital documentation for thousands of employees and contractors
• Integrated CudaTel/Freeswitch Telephony System to create a real-time CTI for handling incoming call intake using web-sockets and RESTful APIs, used to track caller information and call durations for per-minute invoicing and reporting
• Developed video-remote-interpreting system using WebRTC and real-time presence, for thousands of users, while maintaining video quality levels and providing accessibility to clients with limited platform availablity
• Created an intake system for In-Person Interpretation requests, allowing clients to perform requests via web form, while providing real-time scheduling with email/text reminders to assist with the management of the requests
• Built a custom CRM to maintain 5000+ client contacts, fully integrated with all aforementioned systems, which provided automated reporting and usage level alerts across all service points
• Developed a system to generate multi-service invoices, reports and statistics, customizable to each client through the internal CRM, while ensuring extreme accuracy levels for call times, due to the per-minute nature of charges, and fluctuations of the phone numbers used to access services.
• Designed MySQL DB structure, containing millions of service records, thousands of clients and users, all of which must be available in near real-time

Confidential

Mobile Tech Support

Responsibilities:

• Provided call-center agent support
• Lead in trainings and new policy implementations
• Communication of technical details to improve understanding of technology and resolve issues
• Creation of software tools to improve agent and department efficiency
• Provided leadership throughout the launch of several projects to improve processes
• Handling escalated technical support calls
• Recipient of the “MTS Cutting Edge” award after 6 months, despite contractor status

Confidential

Customer Service Representative

Responsibilities:

• Customer Service Representative answering calls
• Deescalating customers when upset
• Educating customers on policy as it pertains to services
• Sales: selling/up-selling programming and equipment

Confidential

Owner

Responsibilities:

• Computer repair, troubleshooting and maintenance for home and office computers
• Install new operating systems and other software on several operating systems
• Home networking, personal websites, gaming network design and installation
• Advertising and maintaining business relationships
• Assembly of complete computer/ multiple computer systems for clients