Administrative Assistant Resume

PROFESSIONAL SUMMARY:

Well - organized and enthusiastic administrative assistant with more than three years of experience working with individuals from a diverse range of cultural and socio-economic backgrounds.
Attentive, empathetic and driven to address obstacles in order to help resolve issues.
Patient and service oriented individual with extensive background in conflict resolution and customer care in various industries.
Skillful in interdepartmental communication and teamwork; able to work with senior leadership in order to achieve targeted objectives while ensuring compliance standards are met.
Strong communication skills written and verbal; seeking to capitalize on my education and pre- existing experience to launch me into a career where teamwork, dedication, and service will prove invaluable.

WORK HISTORY:

Confidential

Administrative Assistant

Responsibilities:

Serves as a positive representative of the Confidential as the first point of contact for attorneys seeking assistance with certification and recertification.
Review information from attorneys’ in regards to their court appointed initial certification application including reading and researching felony and juvenile cases for accuracy and zealous representation as well as renewal applications per statutory requirement by the Commonwealth of Virginia.
Acts as agency Website Confidential, Computer Programming Specialists outside of the agency, and Attorneys to accurately and consistently brand the agency, update and inform the public about current events in the agency and insure user friendly interaction on both the main website and legal resources website using Dreamweaver and Filezilla.
Independently worked on website to create pages that were easier to read and navigate for the public as well as provide instructions and troubleshoot whenever there are technical issues.
Timely submits reports including the quarterly list of expired attorneys for the office of the
Executive Secretary, number of certified attorneys for the annual report and the list of current public defenders for the judicial performance evaluation program.
Provide mailing lists of court appointed attorneys for outside entities as needed.
Provide immediate responses to attorneys and reduced overhead spending on postage, paper and envelopes by emailing attorney's letters and correspondences.
Assists Training department on various occasions with posting on the website training page, trained new Training Coordinator on creating reports and assisted with training registrations as needed.
Assist Standards of Practice Enforcement Attorney as needed on any matters relating to the administration and enforcement of the Standards of Practice for Confidential .
Audit public defender new hires monthly for certification compliance and re-certify all public and capital defenders every two years.

Confidential

Sales/Customer Service Agent

Responsibilities:

Licensed agent to sell and service auto insurance policies to individuals in Maryland, Texas, Virginia and Illinois.
Managed customer calls, documented, researched and resolved customer service issues effectively and efficiently in a complex, fast-paced call center environment.
Addressed and resolved customer complaints and inquiries in regards to their auto insurance policy.
Trained new sales and customer service agents.

Confidential

Admissions Associate

Responsibilities:

Determined eligibility of potential students.
Advised students and families on admissions requirements and educational options.
Collaborated with other departments on establishing prerequisites for students’ admission to college.
Conducted effective phone presentations and on campus interviews with potential students.
Mentored students with economic or personal challenges in order to help them enroll and stay in school.
Practiced effective organization and strong documentation skills for tracking students and managing student applications.
Represented the campus at college fairs off campus recruitment events.

Confidential

Sr. Member Service Representative/Loan Processor/Teller

Responsibilities:

Answered an average of 100 calls per day in regards to customer inquiries.
Successfully cross sold products including online banking, credit cards and loans whenever possible.
Exceeded multi-million dollar loan goals semi-annually as a loan processor on the loan team for three consecutive years.
Courteously assisted members in person, through email and via telephone.
Recipient of multiple positive reviews acknowledging excellent customer service and attendance.
Originated, processed, reviewed and edited loan agreements for accuracy and compliance before submitting applications to the underwriter.
Cross trained as teller and trained new tellers.

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