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Scrum Master Resume

Austin, TX


A people oriented technical leader with 16+ years experience in the finance sector, online retail, eCommerce, digital media space for web, TV and mobile experiences in various industries. Accomplished as a scrum master, product owner, web producer and independent iOS developer practicing in a SAFe environment. Experienced with customer requirements, UX best practices, coaching, planning, executing and managing relationships between business and delivery teams.


Scrum Master

Confidential Austin, TX

  • Organized workshops as team building activities to develop agile skills to departments
  • Worked with leadership to advocate best practices on tools and processes
  • Facilitated requirements and technical discussions while documenting specifications on Confluence
  • Acted as JIRA Admin and trained various members on how to use the tool for their respective role
  • Conducted ceremonies in daily scrums, grooming, planning and retrospectives for multiple teams
  • Mended a sour relationship between business and delivery team to build a COE service model

Scrum Master

Confidential New York, NY

  • Facilitated reoccurring meetings between the business and technical leads
  • Participated in SAFe practices under the program level to co - ordinate release activities
  • Managed resourcing budget, project scope and project timelines with 2 different vendors
  • Analyzed and discussed requirements to vet validity of projects with program management
  • Coordinated with lead engineers to determine scalability of solutions to propagate to sibling brands
  • Mitigated issues and sheltered team from impediments and scope creep by managing stakeholders
  • Reviewed and triaged bugs as a routine to maintain a constant flow of relevant work to teams
  • Worked with QA team to develop test scripts and test automation plans
  • Fostered scrum teams by empowering their voice and building a strong sense of we can do culture
  • Worked closely with JIRA admin to improve internal processes that reflected in the tool
  • Scrum Master for 3 different teams who were 70% remote

Owner / Scrum Master

Confidential, Mountain View, CA

  • Facilitated scrum ceremonies and solutions meetings with cross functional teams for 2 scrum teams
  • Analyzed, researched and documented 100s of templates to migrate from Team Site to Adobe CQ5
  • Assisted in planning/analyzing Test and Target data to determine project’s direction for development
  • Coached developers, probed them with questions to solve both business and technical issues
  • Managed burndown charts, tracked team’s velocity, planned capacity and sprint/releases
  • Performed reviews of product backlog, requirements, design, code and test scripts
  • Contributed with management team in centralizing a center of excellences for scrum teams
  • Promoted continuous improvements to help team’s productivity
  • Wrote user stories, defined acceptance criterias, and triaged them for 3 scrum teams
  • Reviewed PBIs, release plans and worked with program manager developing road maps
  • Lead and facilitated discussions between business and technical teams to refine rules
  • Managed prioritization of product backlog for grooming and sprint planning of multiple teams

Operations Manager

Confidential, Mountain View, CA

  • Managed a global team of 16 web producers and an external vendor of 11 developers
  • Took initiative as a SME to resolve workflow bugs as a result of user interaction on Teamsite
  • In took Marketing requirements interpreting them into technical tasks for teams on Quickbase
  • Maintained deployment timelines and tracked milestones against schedule
  • Liaison between business and technical teams defining requirements and goals of projects
  • Maintained various budgets for the team including resources, travel and operational activities
  • Trained, lead discussions and documented solutions for areas of improvements

Sr Web Producer

Confidential, Cupertino, CA

  • Worked closely with analytics team to evaluate Test and Target plans and possible solutions
  • Implemented Site Catalyst and Google Analytics tagging solutions to webpages
  • Coded A/B and multivariate tests, and worked with analytics team to analyze test results
  • Diagnosed performance issue and planned tests to improve conversion rate on landing pages
  • Developed strategies with SEO manager to improve organic search results on global scale
  • Lead global team of web developers providing technical direction and strategies on product launches
  • Managed localization of content, maintaining consistency of messaging for global sites

Web Developer


  • Managed Teamsite frontend template development for over 100+ websites owned by Rogers
  • Built strong relationships with over a dozen stakeholders managing and prioritizing requests
  • Worked closely with stakeholders defining technical requirements for website enhancements
  • Lead and implemented analytics strategy with analytics team for new fore coming websites

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