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Monitoring Engineer Resume

Palo Alto, CA

PROFESSIONAL SUMMARY:

  • Over 6 Years of professional IT Experience in Architecting and deploying multiple monitoring solutions using tools CA APM, Confidential, Dynatrace, Splunk production environments.
  • Experience with configuration management and desired state (Chef, Puppet, Ansible, DSC)
  • Understanding of Network Firewalls, Load - balancers, LDAP and complex network design.
  • Experience in working with Hyper - v checkpoints.
  • Installation, Administration, Upgrading Confidential and troubleshooting different issues based on platforms.
  • Created health rules Dashboards and Reports for various applications on Confidential
  • Analyzed the results using LoadRunner Analysis and various monitor tools like Dynatrace, Wily Introscope and Confidential .
  • Maintain and develop website applications and REST APIs
  • Designed and developed testing environment and automated test scripts in API for performance testing using JMeter.
  • Involved in development of Introscope consoles, metric groupings and monitoring.
  • Used JMeter for web services-based performance testing.
  • Operational monitoring and troubleshooting of hosted solutions, leveraging New Relic and Splunk.
  • Developed Vuser scripts using LoadRunner 11.03 protocol based on the user workflows.
  • Developed LoadRunner Scripts in Web, Web services, Ajax Truclient, and SAP Web protocols.
  • Expertise in monitoring and troubleshooting applications by using various tools like CA APM.
  • Experience on Application Management Performance tolls like New Relic in integration of Application with monitoring for complete insight and proactive monitoring.
  • Experience in creating Ansible inventories for static hosts and dynamic inventories for AWS and Open stack Platforms.
  • Involved in Architecting and deploying multiple monitoring solutions using tools CA APM, Confidential, Dynatrace solutions in development and production environments.
  • Deployed of monitoring modules to new system components using Confidential .
  • Understanding of Network Firewalls, Load-balancers, LDAP and complex network design.
  • Excellent skills on troubleshooting and problem determination of HTTP/System/ Network related problems including monitoring, capacity planning and maintenance by providing 24X7 support on call for all mission critical applications.
  • Knowledge on log analysis tools like SPLUNK and Tealeaf
  • Expertise on investigating HTTP issues using tools like Fiddler, HTTP Analyzer etc.
  • Responsible for Administration of WebSphere Application Server on Linux/Windows and AIX systems.
  • Leading by example for setting up multiple pilot Scrum teams.
  • Mentoring and Coaching Scrum teams for Waterfall to Agile transformation and scaling it to the enterprise level using SAFe framework
  • Involved in deploying the applications on clusters, updating the installed applications and updating Web Server plug-in configuration using administrative console.
  • Involved in troubleshooting WebSphere applications, using tools like Thread Analyzer, Tivoli Performance Viewer, Commander and Extended Cache Monitor.
  • Involved in enabling WebSphere global security using Local OS and LDAP/LTPA mechanism, SSL configuration and Ordering digital certs for Pre-prod and Prod environments.
  • Provided On-call production support and troubleshooting problems related to WebSphere Application Server.
  • Experience in Installing and configured the Dynatrace Server, Collector, and Performance Warehouse for Logisticare and Motion Industries.
  • Build performance dashboards through Splunk, Extrahop, writing JavaScript and customized scripts
  • Worked on various interfaces and end points using WSDL and SOAP messages given by the developers.
  • Lead the Application Performance Management (APM) tool team, managing including Dynatrace (6.3) and CA Wily Introscope APM (9.5) and HP Performance tool.
  • Provide technical solutions to automate processes or functions to improve business operations.
  • Supporting application teams to monitor and tune application infrastructure to assure optimal performance, availability, and utilization of resources.
  • Expertise working with Performance monitoring and profiling tools like Perfmon, AQtime and Confidential .

TECHNICAL SKILLS:

Monitoring Tools: App Dynamics, Dynatrace, Splunk, New Relic

Web Servers: Apache Tomcat, WAMP, JBoss, IBM WebSphere, Azure, Oracle.

Programming Languages: C, C++, Java, SQL Scripting, UNIX shell scripts.

Database: MySQL, Oracle 10g, MSSQL.

Operating Systems: Windows, Linux (CentOS and Ubuntu), UNIX.

MS Office Tools: MS Project and MS Excel.

WORK EXPERIENCE:

Confidential, Palo Alto, CA

Monitoring Engineer

Responsibilities:

  • Installation, Administration, Upgrading, Troubleshooting Console Issues & Database Issues for Confidential .
  • Identifying the Critical applications for System resource utilization and JVM heap size was monitored using Confidential .
  • Installing, running and getting results using Confidential .
  • Installed Apache Tomcat Application Server, Jboss, WebSphere agents in all major environments and configured them to Confidential .
  • Facilitation & participation in Scrum of Scrums(S2), PI Planning’s and other SAFe ceremonies.
  • Act as the Agent of change and continuously drive towards increasing Agile maturity, setting up Agile metrics to help the team improve their Agile process maturity.
  • Created scripts front end Portal UI application and XML web-services using Selenium automation Tool and Apache JMeter.
  • Developed automated scripts for Automated Regression testing using JMeter.
  • To lead continuous improvement opportunities with agile transformation, partnering with other Agile Coaches and Scrum Masters across Program using appropriate agile frameworks like Scrum, Kanban, Lean, SAFe etc.
  • Repaired capacity and architecture plan to create the Azure Cloud environment to host migrated IaaS VMs and PaaS role instances for refactored applications and databases.
  • Used DevOPS tools to automate monitoring the environment.
  • Provide performance management support and technical guidance with Confidential (Application Performance Management) for Application teams.
  • Created custom dashboards for application team in Confidential .
  • Created a shell script for Automation of App Agent Installations and Machine Agent Installations.
  • Experience in writing Shell scripting and programming using Java.
  • Expertise in creating War Room templates and analyzing the production issues.
  • Implemented High Availability setup with the help of Confidential CoE team.
  • Integrating Confidential with ServiceNow for Auto ticketing and incidents.
  • Interacted with Admin teams to configure LDAP and provided permissions using User Management.
  • Interacted with Network teams to create VIP URLs for Confidential .
  • Responsible for On-boarding the applications and maintenance.
  • Created the effective Health Rules based on Application Team requirements.
  • Created the Alerts base on different health rules required by the application team.
  • Integrating the SPLUNK with Confidential to analyze performance issues.
  • Conduct performance testing and coordinate monitoring as joined activity - DBA and application developers monitoring the server health.
  • Extensively involved in troubleshooting the issues and document the problem resolutions for future references.
  • Experienced in attending the bridge calls for production issues and non-prod issues and involved application teams or database teams or networking teams to resolve the issues and involved in Root cause analysis for the issues encountered and also provided 24/7 on call support for all the production applications.
  • Created Search Commands to retrieve multiline log events in the form Single transaction giving Start Line and End Line as inputs.
  • Troubleshoot and isolate the root cause of such problems by Mining performance data from Confidential and viewing it in Splunk using the Confidential Controller REST API.

Confidential, Pleasanton, CA

Monitoring Engineer

Responsibilities:

  • Expertise in installing and configuring Confidential controller and Agents
  • Created custom dashboards and business transactions for different applications based on business use cases
  • Defining the dynamic thresholds by analyzing the standard deviations of the application performance
  • Involved in setting up the custom health rules and policies to trigger the action
  • Experience in working with applications deployed on different applications servers.
  • Troubleshooting the slow database calls using transaction snapshots and diagnostic sessions using Confidential tool
  • Worked on Dynatrace for monitoring purposes during the test executions
  • Provided weekly status report and solutions to Executive Management regarding the Company’s progress and strategic direction.
  • Maintain current functional and technical knowledge of the Splunk platform and future products.
  • Designing and maintaining production-quality Splunk dashboards.
  • Worked on Various types of charts, alerts settings, app creations, user and role access permissions.
  • Involved in setting up EUM Server and Events Service cluster for Browser analytics and end user monitoring.
  • Provide performance management support and technical guidance with Confidential (Application Performance Management) for Application teams.
  • Good in identifying Application Performance bottlenecks through Compuware-Dynatrace performance monitoring tool.
  • Configuring the information points using class/methods across the business transactions
  • Configuring the Data collectors for deep diagnostics to find the RCA
  • Provide performance management support and technical guidance with Confidential (Application Performance Management) for Application teams.
  • Created the scripts using to automate the administration tasks
  • Integrated third party services using Confidential REST API’s.

Confidential

Software Engineer

Responsibilities:

  • Responsible for creating brand new python -based solutions as well as debugging, isolation and resolving of issues.
  • Troubleshoot problems with WebSphere websites in all environments including Production using knowledge of the end-to-end architecture, log files (IHS plug-in and WebSphere log files).
  • Responsible for research and implementation of latest software and fix packs for WebSphere Application Servers and some development tools.
  • Troubleshooting Admin Server start-up issues, Java code defects after deployment, and classpath issues by checking the JVM logs, plug-in logs and the web server logs.
  • Specialized in configuring/identifying End-to-End slow response transaction flow, web site monitoring & performance using CA APM and Confidential for WebSphere and provide a customized dashboard in UI.
  • Involved in Architecting and deploying multiple Business Service Management (BSM) solutions in development and production environments.
  • Installing and deploying BSM for monitoring network nodes and configuring policies as per client's requirement.
  • Create BSM/SiteScope templates and/or scripts to provide monitoring solutions.
  • Generated & Propagated plugin-cfg for web servers and troubleshooted plug-in regeneration problems.
  • Performed routine management of WebSphere Environment like monitoring Disk Space, CPU Utilization and resolved dynamic cache problems.
  • Strictly followed the change control procedures for production environment changes.
  • Worked with different teams (Application, Database, Networking, UNIX teams) in investigating the root cause of the issues and finding out the permanent fix to the issues.
  • Patch and Package administration to keep the servers updated with the patches and that implementing packages developed for deployment

Confidential

Software Engineer

Responsibilities:

  • Designing System Requirements, Designing Storage requirements, Configuration Management/Change control/Release management.
  • Installed and Configured SSH for secured access on IBM AIX and Red hat Linux Systems.
  • Monitoring System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues.
  • Performed UNIX System Administration. Fine tuning, Kernel debugging, process scheduling, disk and file system I/O, kernel internals, TCP/IP communications.
  • Patch and Package administration to keep the servers updated with the patches and that implementing packages developed for deployment.
  • Extracting datasets from multiple databases using SQL.
  • Analyzing interpreting datasets in Excel (includes use of Pivot Tables charts).
  • Creating datasets for reporting, modeling and/or analysis using SQL (Oracle, Teradata).
  • Organizing and analyzing data in Excel.
  • Producing and enhancing existing reports using SQL and Excel.
  • Running, enhancing and/or developing user friendly Excel reports.
  • Developing financial models.

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