PROFESSIONAL SUMMARY:

• 9.7 years of experience in IT industry in Salesforce.com including analysis, design, coding, testing and Integration.
• Certified Platform I Developer, Certified Administrator and Certified Platform Builder.
• Experience in analyzing business requirements, create Design, build Data Model and entity relationships using Schema Builder for Visualizations and Customizations. C onverting Data Model set to Salesforce custom objects, lookup relationships, junction objects, master - detail relationships to meet the Business need.
• Worked with MVC (Model View Controller) design pattern and implemented Sales Cloud, Service Cloud and Custom applications.
• Expertise in building Marketing, Community, Content, Force.com, Salesforce Chatter, Mobile App, Site.com, Sales Console Applications in Salesforce.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Expertise in installing Managed and Unmanaged Packages in to Force.com Platform.
• Good in Communities in Force.com Platform.
• Implemented Lightning Application in Force.com by building User Interface using Standard Lightning Components, Lightning App Builder etc.
• Build Custom Lightning Components in Lightning Experience by using Aura Framework, Lightning Design System etc.
• Build mobile compatible Salesforce 1 Applications is available on phones and tablets by downloading from App store or a mobile Browser app that runs in supported Browsers.
• Build Salesforce 1 Downloadable Apps where you can view your most recently accessed records and create and edit records when your device is offline.
• Proficient in Data Migration from Traditional Applications to Salesforce using tools like Apex Data Loader, Work Bench and Data Import Wizard.
• Installed Magic Mover App in to Salesforce to automate moving attachments to Files in Salesforce.
• Good Knowledge in Implementing Apex Web services using Rest API .
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes.
• Proficiency in SFDC Administrative tasks like creating Visual Flows, Process Builders, Work Flows, Analytics, Multi-level Approval Process, Global Actions, Login Flows, Single Sign-on Settings, Salesforce Optimizer and Security Settings using Profiles, Roles, sharing rules etc.
• Hands on experience with Apex Language, Aura Frame work, Visualforce Pages, Visualforce Components.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Extensive experience in deployment tools like Fore.com IDE, C hange sets, Ant, Soap API and Developer Console.
• Experience in web technologies like HTML, XML, HTML5, CSS, jQuery, and JavaScript.

TECHNICAL SKILLS:

Salesforce.com: Aura Framework, Lightning Components, Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Sandbox development, Testing, Connected Apps, Translation Workbench.

Salesforce Tools: Force.com IDE, Force.com Migration Tool, Salesforce IDE Developer Console, Salesforce Lightning CLI, Force.com CLI Tool, Salesforce Lightning Inspector, Workbench, Process Builder, Force.com Data Loader, Force.com Excel Connector

Operating Systems: Windows 2003/XP/NT, MS-DOS, UNIX

Programming Languages: C, C++, Core Java

Web Technologies: HTML, JavaScript, jQuery, ExtJs

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Advanced Software Engineer

Responsibilities:

• Working on Salesforce out of the box application doing customization to configure Avaya Application Enablement Service.
• Installed CTI Engine and server .
• Implemented Rest web service using XML request to get Customer details from IC Service (via OSB).
• Authentication Status is calculated in Salesforce based on Business rules for CTI.
• Implemented a custom Console Component to display authentication status to the Agent at the bottom of screen.
• Implemented Custom Lightning component to redirect the agent to the Search screen once the verification is completed.
• Agent can pick the verified customer from the Search results on successful authentication.
• Working on the Agile development process to deliver solutions to the client.
• 80% development on Sales Cloud layer of Salesforce.
• As they onboard more bankers onto the platform they will be doing some Service Cloud - for customer support.
• Designed Custom Lightning Components, Apex classes, Controller classes, Extensions and Apex triggers according to the needs of the application.
• Wrote test classes and checked the code by having different profiles in these classes to make sure we are covering more than 75% of the Apex classes before pushing them into the production.
• Integrated with external system using Web Services Callouts for cleansing the address and save the data in the pages of salesforce.com.
• Developed Customized solutions in Marketing, Community, Content, Force.com, Salesforce Chatter, Mobile App, Site.com, Sales Console Applications with in Force.com platform to support critical business functions and meet project objectives, client requirements and company goals
• Interact directly with Business Analysts, Business Users and Product Owners to analyze the business needs, create design, build Data Model and develop solutions as per requirement specifications.
• Build Mobile Compatible Salesforce 1 Applications by making the best use of point-and-click capabilities of Salesforce.com like standard lightning components, Lightning App Builder etc.
• Manage the CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management etc.
• Build Requirements in Sandbox of Force.com platform by building user interface using Visualforce pages, Visualforce Components, Html, Aura Framework Lightning Components, Lightning Design System. Build Server-side Controllers using Apex and JS Controllers before its given to Salesforce Release Manager for scheduling Deployments.
• Responsible for controlling the adaptability of these API’s for integration of information and processes so the all the systems within the CRM can communicate efficiently.
• Support Production tickets for Bug fixes and minor enhancements raised by business Users for smooth functioning of Applications on force.com platform.

Confidential, California

Technical Consultant

Responsibilities:

• As a Technical Consultant, work with process owners to design technical solutions based on the Business user inputs.
• As a Technical Consultant define data model and entity relationships for Confidential Business Sales Process.
• As a Technical Consultant responsible for implementation of custom Quote Management Process.
• Responsible for Implementing custom Visualforce pages to offer Products with associated volumes and proposed prices to the customer.
• Developed Standard Approval Process on Quote to update Quote Status from Phase1 to Phase 3 where phases are used to evaluate relative pricing of target and walk away price vs. market pricing levels. On Approval customer feedback is captured on Quote as Closed Won/Closed Lost /Closed partial Won/Requote/Not Pursued.
• Implemented Process Builder to update Quote status to Approved as the status of the line items drives the status of the quote and approver Approves/Rejects Quote Line Items.
• Implemented Process Builder to update Quote status to Rejected/Not Pursued if atleast one Quote line item is Rejected/Not Pursued by Approver.
• Developed Auto Approval Process to approve the Quote Status from Phase 1 to Phase 3 if no modifications done to quote and QuotelineItems from the previous stage.
• Developed Triggers and Approval process to autoApprove Fast Track Opportunities if QuotelineItems are within the Preapproved Price Ranges as defined by Business.
• Developed Custom Settings and Triggers to implement reusable and dynamic Validation Errors on Opportunities and Quotes on Submit for Approval.
• Implemented Approval Process, Validation rules and Process builder on Opportunity to update Opportunity stage to Closed Won, Closed Partial Won and Closed Lost on Approval of Opportunity.
• Implemented Approval Matrix on Opportunity of Chemical Business type with Chemical GM role as Approver for Quotes on Submission.
• Implemented Account Strategy to maintain Strategies and set up Shaping plans and Planning Objectives to meet the Account Strategies.
• Developed Apex Classes to promote the Account Strategy from Phase 1 to Phase2 if an Account Strategy has atleast one Shaping plan and a Planning Objective. Automatic notification and chatter are sent on Completion of Account Strategy.
• Implemented PDF s for Strategic View, Tactical View and Shaping Plan View using Visualforce Pages rendered as PDF.
• Implemented Scheduler Class to reset the fields Strategic Completed, Phase field and Date Sent at the beginning of every Calendar Year.

Confidential, Atlanta

Technical Architect

Responsibilities:

• Requirement Analysis, Effort estimation and creating Build Cards for the team.
• Involved in development for Customization of application for Business needs using Lightning Components, JS Controller, APEX Classes and VF pages.
• Embedded Tableau Dashboards in to Lightning Components.
• Implemented Events Handling to communicate between two different components.
• Implemented Bing News Feed using API and embedded the same in Lightning Component.
• Implemented Custom Contact Chart Hierarchy and embedded the same to Lightning Component.
• Implemented custom Popups, Attachments features using Lightning Components.
• Implemented Generate PDF for the entire Application using Lightning Components.
• Implemented Leaflets Maps and embedded it to Lightning Components.
• Involved in developing complex requirements and help the team in fixing the challenges faced during high level Implementations.
• Responsible for Providing Demos to the Users.
• Implemented Lightning App Builder Apps for Key Account Leaders.

Confidential

Team Lead

Responsibilities:

• As a SFDC Team Lead responsible for Interacting with customers to gather requirements, define high level technical solutions to Requirements.
• Implemented Custom Visualforce Pages to capture the details related to KYC Process for Account.
• Implemented Account Plan using Custom Visualforce Pages where a Sales Manager can have 360 view of all the related records of Accounts like Opportunities, Leads, Cases using Visualforce Dashboards.
• Overridden the Standard Contact Hierarchy feature with Custom Visualforce Page to display Hierarchical Chart. creating the Custom objects, tabs, fields, and formulas Design and Development.
• Coding using APEX and Visual Force pages, JQuery, JavaScript, Html, CSS.
• Approval Process, Email Alerts, Mail Templates.
• Data Loader for Import/Export records

Confidential

Team Lead

Responsibilities:

• As a SFDC Dev Lead responsible for Interacting with customers to gather requirements, define high level technical solutions to Requirements. creating the Custom objects, tabs, fields, and formulas Design and Development.
• Responsible for providing to demo for users.
• Creation of Page Layouts, Custom Settings, Custom labels, Profile and Role Settings, Workflows, Validation Rules.
• Coding using APEX and Visual Force pages, JQuery, JavaScript, Html, CSS.
• Approval Process, Email Alerts, Mail Templates
• Data Loader for Import/Export records