Independent Web Technology and Learning Consultant Resume Austin, Texas - Hire IT People

SUMMARY:

Quality Systems Change Management Professional committed to pursuing a long - term career in Front End and Back End Web Technology. Demonstrated experience as a Quality Engineer and Lean/ Six Sigma Change Management Professional with 20 years experience boosting operational and production capabilities for Fortune 500 companies. I have a passion for challenging the status quo to build code-compliant websites merging theory and technology.

SKILLS S UMMARY:

Lean Production Streamlining processes to boost value to the customer
Toyota Production System Quality process management to achieve competitive advantage
Six Sigma Focus on reducing process errors systematically
Lean Project Management Tactical policy deployment to ensure high-customer value
Improvement Kata Adaptive leadership and coaching for continuous improvement eLearning Learning simulations, course authoring, mobile design

WEB TECHNOLOGY:

Front End Development CSS3, HTML5, JavaScript
Back End Development PHP, Ruby, GitHub
Frameworks Drupal, Ruby On Rails, Wordpress
Text Editors Sublime Text, Brackets, Text Wrangler, Dreamweaver
Learning Content Design Technlogy Adobe Captivate, Articulate Publisher
Graphic Design/ Editing Photoshop, Illustrator, Dreamweaver, Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Austin, Texas

Independent Web Technology and Learning Consultant

Responsibilities:

Drupal, Ruby On Rails, and WordPress web technology consulting and development
Instructional Learning Technology
Cyber Security

Confidential, Lakeway, Texas

Service Operations Manager

Responsibilities:

Lead, Train, and Coach a team of Technical, Service, and Parts Professionals
Manage Operations, AR/AP, and Warranty Claims Processes
Integrate CRM system to Boost Technician efficiency and amplify customer value

Confidential, San Diego, California

Co-Founder, Chief Technologist, Webmaster

Responsibilities:

Manage the technology stack and content of the company’s website, and social media
Ensure top system security and performance: MySQL database, mail servers, e-commerce
Learning Content Development and Design

Confidential, Grapevine, Texas

Independent Management Consultant

Responsibilities:

Created multicultural e-learning systems within a call center environment (CUNA)
Developed Leadership and Operations Improvement Programs based on Lean principles
Streamlined production processes resulted in higher customer retention rates

Confidential, Chicago, Illinois

Vice President

Responsibilities:

Managed a team of Instructional Designers, Trainers, Customers Service Managers
Transformed Corporate University to a Kaizen-based Learning System
Engaged & coached managers boosting customer satisfaction to 98%+ levels

Confidential, Grapevine, Texas

Independent Management Consultant

Responsibilities:

Conducted needs-analyses to determine best instructional design e-learning applications
Facilitated Lean-Six Sigma Projects throughout the United States

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Independent Web Technology And Learning Consultant Resume

Austin, TexaS

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