Webmaster/Technical Support Specialist Resume Newport News, VA - Hire IT People

SKILLS:

MS Word, Excel, Access, Outlook, One Note, PowerPoint, PublisherWord Perfect, Lotus, Share PointSystem Center Configuration Manager (SCCM)
Active Directory (AD)
Windows XP, 7, 8, 10
Microsoft Windows Server 2003/2008
Microsoft Exchange Server 2003/2008
SQL Server, Cisco Routers, LAN, WAN, Wireless Networks, VPN
McAfee HBSS/Virus Scan
Application Data Host Security
Access Control Identity Management
Remedy Ticketing System
IBM Mainframe System AS/400, OS/390
Time Sharing Option (TSO)
Customer Information Control System (CICS)
Job Control Language (JCL)

EMPLOYER:

Webmaster/Technical Support Specialist

Confidential, Newport News, VA

Responsibilities:

Responsible for operating assembly line production of fuel injectors.
Demonstrates accuracy of units/components requiring soldering skills.
Prepare fuel injectors components for automation machines operations and readiness.
Record and analyze data production cycles, using Continental computer software.

Webmaster/Technical Support Specialist

Confidential, Newport News, VA

Responsibilities:

Responsible for designing, modifying and upgrading the company’s website.
Performed a variety of website functions to ensure website works properly, including implementing and monitoring its functionality.
Ensured compatibility of website with operating systems such as Windows.
Developed company’s database using MS - Access for inventory merchandise, including forms, filters, reports, tables, and queries.
Created and deployed web-based application using MS-Access for proposal management system, tracking win/loss of merchandise and sales data.
Provide technical support for company’s computers and printers.
Ensure store computers have proper virus protection installed and is being updated per current methods.
Setup, secure Wi-Fi, LAN and VoIP networks for local computers and printers, to ensure systems are running normal.

I.T. Specialist/Computer Operator

Confidential, Fort Eustis, VA

Responsibilities:

Coordinates selection and purchase of data processing hardware and software
Implement backup routine for all users networked computer systems.
Install new workstations per current setup procedures and remove old workstations according to procedures.
Respond to service calls on workstations, printers and other network attached devices.
Assist with tape backup responsibilities as requested by Administrator.
Provide development and/or maintenance of specialized 3rd party military software programs.
Implement virus protection strategy at HRT.
Ensure workstations and laptops have proper virus protection installed and is being updated per current methods.
Assist telephone administrator with telephone installations and relocations.
Supports and maintains Sleep Lab Clinic, by providing maintenance, installing programs, analyzing and testing to ensure Servers and computers are performing efficiently and effectively.

I.T. Specialist/Computer Operator

Confidential, Fort Eustis, VA

Responsibilities:

Install and configure systems such as supports Confidential infrastructure applications.
Developed and maintained installation and configuration procedures
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
Created, changed, and deleted user accounts per request.
Provided Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Applied patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Support (Defense Medical Logistics Standard Support (DMLSS), by providing necessary services in support of validating, updating and maintaining data and system change request for future development consideration.

I.T. Specialist/Computer Operator

Confidential, Fort Eustis, VA

Responsibilities:

Deploy and installs computers, upgrades machines, handles deployments, ghost's machines
Managed all onsite installation, repair, maintenance and test tasks.
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintained daily performance of computer systems.
Responded to email messages for customers seeking help.
Asked questions to determine nature of problem.
Walked customers through problem-solving process.
Installed modified, and repaired computer hardware and software.

Help Desk/Computer Operator

Confidential, Newport News, VA

Responsibilities:

Computer Workstation Troubleshooting.
Computer Hardware and Software Upgrades and Backups.
Microsoft Windows Security Updates.
IT Troubleshooting, including Printers/Scanners and other hardware devices.
Act as a subject matter expert to our internal customers and help them to achieve greater success by learning and supporting the required computer hardware and software systems used throughout the company.