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Developer Resume

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New York, NY

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PROFESSIONAL SUMMARY:

Confidential Developer, Certified Confidential Administrator, with an extensive experience in technical s upport. Adept at interacting with a wide variety of audiences. Proven multitasker, independent worker and a team player

TECHNICAL SKILLS:

  • Experience in using SQL , XML, HTML, CSS, Jira
  • Familiar with SOQL, APEX, Visualforce, Javascript, and Lightning Components
  • Extensive Technical Support experience
  • Rational Testing Tools (R TC, RFT, RPT and Rational Test Workbench)
  • Windows, Linux and Mac OS, Microsoft Office

EMPLOYMENT HISTORY:

Developer

Confidential, New York, NY

Responsibilities:

  • Confidential is a Non - profit Organization .
  • Currently helping them in customizing their Confidential NPSP environment, Analyze, Develop and Train.
  • This project involves analyzing user requirements, and modify the Application settings to accomplish users’ goals.

Independent Consultant

Confidential, Providence, RI

Responsibilities:

  • Confidential is an Confidential and I helped them in their Confidential Analysis and Development reporting directly to the Director of Systems.
  • The project was about automating payment reminder text messages to accountholders in a Confidential App (SMS-Magic).
  • This project involved analyzing user requirements, match them against SMS-Magic features and modify the Application settings to accomplish users’ goals.
  • Collaborated with SMS-Magic Support and Development teams as required.

Senior Technical Support Engineer

Confidential, Burlington, MA

Responsibilities:

  • Provided customer support for Commerce Cloud platform and achieved very high customer satisfaction and timely closure of reported issues.
  • Used Service Cloud, to work on Customer issues, to create Knowledge base articles
  • Acted as a SME for Commerce Cloud platform and provided advice on technical matters
  • Used technical and negotiation skills in collaboration with other support organizations to prioritize, diagnose problems and find resolutions.
  • Recommended improvements to the application based on the reported issues.
  • Provided and mentoring for new support team members
  • Created defects using Jira and worked with Development team to get issues resolved on time.
  • Advised customers on best practices, prior to site going live, to proactively avoid any problems.

Technical Support Engineer

Confidential, Littleton, MA

Responsibilities:

  • Provided troubleshooting and technical advice as a Solutions Architect, for Rational testing tools. Assisted customers in reaching their testing goals timely. Also advised customers on best practices, to proactively avoid issues, with testing tool scalability and capacity. Achieved very high customer satisfaction and timely closure of reported issues.
  • Attended meetings as an SME for Rational testing tools, providing expertise on technical matters to mitigate critical situations.
  • Provided technical leadership and guidance to geographically distributed IBM customer support teams and IBM users of Rational testing tools.
  • Proactively wrote knowledge base articles and introduced the use of YouTube video tutorials to enable customers to find solutions to common issues on their own. This immensely helped customers to expediently resolve issues without contacting customer support.
  • Provided technical support assistance to IBM field support (SSRs) during customer engagements.
  • Used technical and negotiation skill to prioritize and diagnose problems and find resolutions.
  • Created and communicated action plans to customers and IBM representatives.
  • Recommended improvements to existing technical support tools and procedures.
  • Provided and mentoring for new support team members.

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