SUMMARY:

I am seeking a position where my 40 continuous years of broad technical knowledge and experience, project management experience and common sense attitude will be rewardingly utilized.

EMPLOYMENT HISTORY:

Confidential

Software Development Manager

Responsibilities:

• Deploying Agile methodologies to deliver API functionality for all of F5s products
• Lead project teams to deliver on multiple API projects:
• Authentication and Authorization
• Multiple Card Multi - Platform data sync (Viprion Clustering)
• OData standard API development
• Federal Information Processing Standard (FIPS) project phase one
• Member of security analysis team, analyze and prepare Threat Model Assessments for various projects
• Triage customer service requests and prioritize bugs and monitor resolution
• Manage branch and merge processes in an effort to have an always shippable code branch
• Principal languages employed by developers: Node.JS and Java

Confidential

Senior Engineer

Responsibilities:

• end to end test focusing on licensing, upgrades, install, and provisioning. Debug of issues with tests using High Availability test bed
• Functional Test working with developers and architects on defining and creating requirements for test of major features
• Contribute to design reviews, represent the API team in the review process
• Development of automation scripts, test frameworks, using Python, Perl and Bash
• Management of multiple ITE test environments for different test efforts
• Bug triage on customer and development issues
• Agile and waterfall development methodologies, Tools: JIRA, Bugzilla, Perforce

Confidential

Manager Operational Acceptance

Responsibilities:

• Focus on design review and validating requirements with respect to operating the end state network deployment
• Lead the team and define the roles, relationships, and interfaces with/to internal customers and vendors such as Confidential ’s technology development and operations teams
• Define operational acceptance processes and procedures
• Review of project requirements to design to insure operational aspects are included
• Define requirements for new backhaul deployments, for example, Small Cell over DOCSIS
• Normal day to day management duties as required

Confidential

Manager, End to End Testing

Responsibilities:

• Manager of E2E Transport Testing managing a team of test engineers as well as performing day to day functional integration testing of switching and transport products
• Evaluate, design, and test new and existing technologies for use in the Confidential network
• Projects included:
• Mission critical 40G Ethernet switch platform integration testing
• Substantial Services: protective spectrum roll out, alternative solution evaluation
• Bandwidth augmentation project evaluation and testing
• Various small switch and transport related test projects ongoing (pico, asentria, RADDS3)
• Design and implement integration test flow process
• Hiring and of staff
• Test all aspects of Confidential network including wireless network, CRM applications, Linux servers, DNS, Firewalls, Security, SNMP, routers, switches, backhaul microwave, transport equipment
• Manage FOA and projects introducing applications and hardware onto the operating network.
• Actively participate in the management and support of Confidential ’s operational network which includes thousands of AAV transport circuits, 10s of thousands of microwave backhaul connections, over 17 thousand individual site locations, 20 thousand site switches, 2 thousand POP and TransPOP core switches, over 10 Million subscribers.

Confidential

Sr Manager, Network Engineering

Responsibilities:

• Managed the team which built first WSC/RDC for Confidential WiMax networks
• Manage Multi-million dollar build budget for first WiMax Core market build out
• Oversee core network build including all servers, routing core, switching core, AAA DNS
• Manager multiple vendor relationships, negotiate equipment prices and support contracts with vendors
• Reported to VP of Operations/Engineering
• Multiple manager level reports as well as multiple subject matter experts
• Managed team through adversity of Confidential merger and multiple rounds of lay offs.
• Worked nightly maintenance windows alongside the rest of the team to support network build out
• Project management responsibility on multiple cross functional projects, from design to full implementation

Confidential

Manager Tier II Support

Responsibilities:

• As Confidential ’s Tier II support manager, I was responsible for day to day operation of the entire Confidential network
• Manage a team of 10 support engineers each with various discipline specialties
• Direct escalation on all network outages of more that 15 minutes in duration
• Responsible for escalation to key technical and managerial staff during outage situations
• Manage outage time tracking and reporting
• Manage vendors for root cause analysis of failed network components
• Drive Telco to solution during transport outages (small company syndrome)
• Manage FOA and production integration
• Responsible for vendor and product selection
• Work maintenance windows performing market reparation action as well as upgrade

Confidential

Test Engineer, Support Engineer

Responsibilities:

• Manage and support operations efforts as a second and third tier support engineer
• Technical point of contact for escalated problems providing 24x7 support
• Produce feature requests, product requirements, test plans, test reports, and test cases
• Test and implement multiple versions of Motorola/Expedience AAA applications
• Assist in design and implementation of capture portal system and 20G core network
• Interface to marketing and sales for new product release and update of network status
• Interface with vendors to resolve network related bugs and issues
• Produce MOPs and manage maintenance efforts on operating network
• Strong Layer 2 and transport test expertise

Manager, Technical Assistance Center

Confidential, Bothell, WA

Responsibilities:

• Manage day to day activities of Technical Assistance Center which included two tiers of support, Level one takes all inbound calls and assigns to level two engineers as necessary - 8 to 10 direct reports.
• First line of defense for all technical issues for Professional Services and Technical Support
• Mentor Junior Engineers.
• Network design and implementation
• Assign Duties to technical staff as required
• Interface with customers to resolve technical issues
• Define and implement process and procedures
• Reporting to upper management on calls taken, length of calls, technical trends etc.
• Work with Level 3 engineering centers to expedite
• On site engineer on major accounts working with Professional services to support the Confidential Triple Play application.
• Worked with ATI routers, switches, and DSLAMs
• Take TAC calls as necessary
• Interview all new candidates and approve hires.
• Interface to, approve all new material and assist in design of new classes
• Direct report to Chief Technical Officer for all technical issues.
• Interface with sales engineering staff for design review and resolution of customer network issues
• Interface with third party vendors to design support relationships and handoff criteria
• Member of the CRM team, process owner and primary contact for North American Sales.
• Teach weekly technology classes
• Reproduce and troubleshoot customer issues in the ATI TAC Lab using SmartBits
• Familiarity with many L2 and L3 protocols

Staff Systems Integration Engineer

Confidential, Spokane, WA

Responsibilities:

• Leadership position reporting to the Director of Professional Services assigning tasks and giving direction to junior level engineers
• Converged network design and testing - voice, video, and data configurations and setup
• Design and start up of WWP's third party network Interoperability lab
• Design and start up of SQA System and Network Management Systems lab, and Global Service and Support lab
• Design and implement network test scenarios to ensure interoperability between WWP layer 2 switches and third party routers
• Manage the day-to-day activities of the Interoperability lab and procure equipment
• Participate in the design and testing of the Solutions Architecture for Confidential
• Voice over IP experience while assisting in voice quality testing on third party IP Voice gateways and soft switches
• Design and implement test scenarios for video over IP heavily involved with multicast, IGMP and DVMRP configuration and testing
• Assist Systems Quality Assurance with WWP's LE-NS Network Management System interoperability testing
• Experience configuring and testing diverse vendors layer 2 and 3 equipment in converged network scenarios
• Active role in selection and procurement of 3rd party routers that integrate into WWPs Solutions Architecture
• Produce test plans and test reports for marketing analysis These reports were used as both competitive information and to validate interoperability with third party products.
• Produce white papers ranging from RSTP to LACP to network timing issues
• Participate and lead discussions defining the interoperability with and connectivity to WWP’s equipment and third party equipment

Team Lead

Confidential, Spokane, WA

Responsibilities:

• Translate customer requirements into detailed engineering and system specifications.
• Articulate customer value and competitive differentiators.
• Assist in the successful introduction of Confidential new products into the customer base.
• Develop network applications based on customer specifications.
• Work directly with customer on site and/or remotely to achieve these objectives.
• Provide all product related engineering equipment lists, drawings, alarms, MOP's, etc., provide technical support to Sales Engineering and Sales Managers in preparations of product documentation and other technical collaterals, including demos, trade shows, RFQ's, etc.
• Experience with carrier and service provider environments, hands on experience with Passport products, Bay RS/CNS products, CVX, Unix, Network Management solutions, Shasta, Video, IP security and VPN solutions
• Extensive on Passport 7 and 15K, Shasta, Frame Relay, ATM, Voice, and Passport routing and switching methodologies.

Network / Unix Administrator

Confidential, Spokane, WA

Responsibilities:

• Corporate Cisco network support for enterprise LAN/WAN including design, analysis, troubleshooting, and installation
• Experience on Cisco 4500, 2500, 2600, 3810 routers, Catalyst 5000, 1900, and 2900 switches
• Installation of ISDN service for remote users
• Support and administration of dial in (ISP) services using Lucent and Cisco communication servers
• Extensive experience with OSI layers 1, 2, and 3
• Corporate Project Manager for Y2K infrastructure project
• Subject Matter Expert on several ongoing projects including Siebel enterprise, corporate calendar project and Hyperion Essbase
• Corporate SAMBA server set up and administration
• Corporate SMTP, DNS, NNTP, NIS and DHCP administration
• Design and maintain corporate IT web site and tools
• Siebel Sales Enterprise V99.6 Installation and administration
• Solaris, RS6000, and DEC Alpha installation, support, and administration
• Researched, purchased, and implemented a help desk tool to provide better response to and accountability for service calls
• Instituted a complete Unix backup strategy including reporting, using tar, Perl scripts, web tools, and Expect
• Maintained and enhanced the corporate Apache web servers and the corporate IIS web servers
• Created a reporting mechanism-incorporating Perl scripts to convert raw dial in data for weekly reports and security auditing
• Solaris NIS setup and administration for engineering site
• Support of Confidential 's external customers for Unix and network related issues.
• Creation of the Policies and Procedures manual for Engineering Services
• Set up and administration of NT Domain, WINS, and RAS servers
• Set up and administration of corporate FTP and TFTP sites and BOOTP server
• Interim administration of Software Configuration Management
• In my role as a principal engineer, I acted as the technical mentor to the Novell, Unix, and Desktop Support Engineers