SUMMARY:

• IT Professional management with 15 years of solid IT and Solution Architect experience with several years of results driven IT Architecture/ITSM, and ITIL V3 process implementation.
• 10 Years combined ITSM experience over career.
• I have no hands - on experience with Confidential .
• I have watched several of their videos and I have reviewed some of their slide shows just to see how the tool functioned and its capabilities. I am very impressed.
• I have read the reviews and how the platform stacks up against the others.
• It is a powerful ITSM platform that is quickly rising in popularity and is being implemented by many Confidential 500 enterprises.
• As are BMC Remedy, Remedy Force, and ServiceNow, it is fully ITIL compliant. I actually like what I have seen.
• I am sure one day I will be working directly with it when given the chance.
• But in all honesty, I cannot say I have worked with it directly.
• But from what I have seen the ITIL principles are the same and the functionality it provides is strong and competent.

SOFTWARE & SKILLS:

Rational Tool Suite - BMC RemedyForce - Client Management - SAP Solution Manager - Rocket Software - ISS- IBM HTTP - MySQL - Oxygen XML - XML Spy - XML Access - Visio - Middleware - WebSphere - Peachtree - JBoss - SQL Server - WebDAV for Theme and Skin interaction in Web UI - Portal Personalization Rules - Web 2.0 - Content Management – Enterprise Search ( Confidential ) – Google Analytics – IBM Connections – SharePoint – Oracle DB – RedHat Linux – Unix – ANT – Maven – CHaRM – Load Runner – Wiley Introscope – Dynatrace – Gomez – Tivoli Directory Server -SiteMinder – F5 Load Balancer – Some WebLogic – Expert on MS Office Suite – Agile – DevOps - ITIL all levels (expert cert) – SLDC – ALM – Cloud Computing – LAN – WAN – VPN – wsadmin - Jython – Jacl - ANT – PERL – Angular – Java – OOB – Groovy - OOP with Java - Java Beans – Servlets - Web Services - Pseudo SOAP – JDBC – JNDI – XML – DXL – XSLT - JSP's - JSF's -WSDL - Various tag libs - Java Script - J2SE - J2EE – LCLSX – HTML – DHTML – WML - LEI/Decs – ODBC - Lotus Script - Formula Language

EXPERIENCE:

SME ITIL Technical Architect

Confidential, Nashville, TN

Responsibilities:

• Provide architectural designs for implementing a Global Enterprise ITSM solution.
• Implement a full scale CMDB according to ITIL Global Best Practices.
• Implement and design standards for Service Catalog and Application catalogs.
• Provide workflow design guidance for ServiceNow developers implementing auto routing of catalog items.
• Provide process documentation for Service catalog entries, both recorded and soft copies in Knowledge Management system.
• Provided ITIL support as SME
• ServiceNow CMDB Maintenance

ITIL ADMIN

Confidential

Responsibilities:

• ITIL end - to-end implementation across IT depts.,
• ITIL process guidelines and standards
• ITSM Automated Workflows
• Incident Management administration
• Change Management (Change Manager)
• Problem Management administration
• Knowledge Management implementation
• CMDB - (Configuration Management) includes process for discovery
• Risk Management
• IT auditing
• Application development workflows through production
• Service Catalog Management
• Service Portfolio Management
• Continual Service Improvement KPI’s and KRI’s - 99% weekly Change Management or Release Control success rate over final two-year period.

IBM WebSphere Portal/App Server/WCM Middleware Architect and Administrator

Confidential

Responsibilities:

• End-to-end Implementation and migration of a WebSphere Portal v6-7-8/WCM B2E dual node horizontal cluster rollouts in multiple RedHat Linux VM environments.
• Performance tuning and monitoring of WebSphere Application Server environs to specified standards.
• Implementation of WAS v6-7-8, Portal v6-7-8, and WCM for marketing environments.
• Implementation of Security, LDAP Federations, theme and portlet application development and deployments, and WCM syndications with enterprise software.
• I also participated in SDC using Agile for team meetings following SCRUM patterns.
• Implemented B2B Customer facing multi-environment horizontally clustered Portal.
• Authored all documentation.
• Worked in the cloud with CSC to assist in application and infrastructure rollout.
• Level 3 IBM app admin/dev support.

IBM WebSphere Portal Middleware Architect/Development SME

Confidential, Bloomington, IL

Responsibilities:

• Manage 14 of 18 project teams for a six-month Portal Governance project where governance was defined for the enterprise
• Manage implementation of Tactical Portal POC’s.
• Document all sample code needed to get new developers up to speed on JSR 168 and IBM API portlets and Theme/Skin interaction and JSP to Theme interaction.
• Document all XMLAccess deployment standards enterprise wide
• Authored XMLAccess Portal deployment class and workbook.
• Train portal administrators. Train the Level 2 and three development support teams.
• Author all major WPS documentation
• Level 3 support architect/engineer/trainer for all Portal initiatives
• L3 support for B2C/B2B/B2E/B2A Portals
• Accessibility Guidelines W3C standards were documented and initiated in the B2C and B2A portals. Code was included in the objects that would enable those with accessibility software to view, read, and enact with web content. (alt text and transcripts where needed)
• Change management - All portal production code prior to release to production
• Review and approve Confidential Portal Standards to include best practices for JSR168, JSR286, WSRP 1.0-2.0, web-services, and other specs.
• Write Code using Java, J2EE, Domino Java, Lotus script, Java script, Dojo, AJAX, XDIME for mobile applications (POC), IBM Portal Accelerator, XML, HTML, DHTML, CHTML, WML, Formula language, JSP’s, JSF, JB, JDBC, SQL, Java Servlets. OOP with Java1 and Java2, Java Beans, Servlets, Web Services, Pseudo SOA, JDBC, JNDI, XML, DXL, XSLT, JSP's, JSF's, WSDL, Various tag libs, Java Script, J2SE, J2EE, Various JRE's, LCLSX, LEI/Decs, Lotus Notes R4-R5-R6X,R7, SQL,ODBC, Domino Design/Administration, Lotus Script, and Formula Language, Rest, Soap, JBoss POC.
• IDE’s used: RSA All Versions to date, Eclipse, My Eclipse Blue, Helios, Ultra Edit 32, XML Spy, Oxygen XML, and Domino Designer, WEMPE and Portlet Factory.
• Worked with SharePoint 2007 and 2010

Sr. Programmer

Confidential, Springfield, IL

Responsibilities:

• Installation and administration and Development of IBM WebSphere Portal 5x.
• Implementation of collaborative environment for use by very large Confidential 100+ companies around the world.
• Manage Lotus-Domino Admin and development teams
• Languages skills - Java, J2EE, Domino Java, Lotus script, Java script, XML, HTML, DHTML, Formula language, JSP’s, JSF, JB, JDBC, SQL, and Java Servlets. (See Skills section below for additional languages and skills).
• IDE’s used - RSA, RAD 6, WSAD, Eclipse, Ultra Edit 32, XML Spy, Oxygen XML, and Domino Designer.