PROFILE:

Expert technical communicator with experience in customer - focused Confidential, strong writing and editing skills, web and user experience, Confidential, and Confidential, who has an eye for quality and precision, with additional skills related to knowledge management, instructional design practices, and mobile environments.

SKILLS SUMMARY:

• Confidential
• Web Design
• Corporate Communications
• Confidential Proficiency
• Client Services Management
• Web UX Strategy
• Confidential
• Professional Presentations and Development
• Technical Writing and Editing Mastery
• Graphics Design
• Technical Implementation
• Confidential Proficiency

COMPUTER PROFICIENCY:

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access, Publisher); SharePoint; Adobe CQ/Adobe Experience Manager (AEM), BASF Contino CMS; Adobe Creative Suite (Dreamweaver, Photoshop, Fireworks, Acrobat); Adobe Technical Communications Suite; Confidential (WordPress, Confidential, Facebook, Google +, LinkedIn, Flickr, Pinterest, HootSuite, ScoopIt, Path, Tumblr); Adobe Muse; Snag It; Basecamp; some MS Visio and MS Project; some SoundCloud, Camtasia and Audacity; some Adobe and Google Analytics; WebEx, Adobe Connect, Skype, and Microsoft Lync; iMovie and Windows Live Movie Maker; some Drupal, PC and Macintosh.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provided content and user-interface strategies, plus published text, images/graphics and video to create web pages and web page templates using Adobe CQ/AEM and other CMS applications for the internal and external websites for the North American division of a global chemical company.
• Published text, images/graphics, and video online to four intranet sites (both domestic and international) using SharePoint and other content management systems for a global financial institution.
• Determined baseline for web analytics using Adobe Analytics for a global pharmaceutical company
• Did UAT testing for global self-service product website of a global insurance company
• Participated in web Confidential and managed content publishing as well as the maintenance of an online material content database.
• Managed and maintained an online grant application system consisting of more than twenty healthcare programs for the 3rd largest philanthropy in the U.S.
• Reorganized and set up an investment reports filing system for the Accounting Department and Controller of the 3rd largest philanthropy in the U.S.

Confidential

Responsibilities:

• Wrote copy decks for a global self-service portal and helped create guidelines for the company style guide for these copy decks.
• Wrote the specifications documentation for company’s main online service.
• Completed heuristic evaluations.
• Created online sales demos, online tutorials and user documentation.
• Authored technical documentation for company’s online product, including a Client Registration Guide and a User’s Guide
• Edited and updated manuals, and created user documentation for both domestic and offshore resources.
• Managed daily market data reports.
• Wrote articles for the Confidential magazine, Intercom.

Confidential

Responsibilities:

• Developed and implemented strategies to meet web publishing goals, working with and acting as a liaison with clients, third party vendors, internal clients, and in-house staff for content creation, web publishing and business application development.
• Accomplished all client services functions, including the set-up, and maintenance of thirty customer profiles and accounts online for several high profile financial corporations.
• Managed third party relationships with web design vendors and consultants.
• Conducted pre-launch heuristic evaluations of screen content.
• Met tight delivery deadlines; managed schedule and successful delivery.
• Provided assistance to end users.

Confidential

Responsibilities:

• Managed company and association Confidential marketing posts.
• Created and continue to write the popular technical communications blog, Confidential
• Delivered Confidential coverage for Adobe Systems and Society for Technical Communication conference events via Confidential and posts on Confidential Notebook and Confidential .
• Designed and managed TechCommGeekMom blog layout in WordPress
• Wrote guest posts for the Confidential Notebook blog and the blog of Confidential , Inc.
• Edited guest posts and wrote blog posts for The Content Wrangler, as well as marketed the site through Confidential channels

Confidential

Responsibilities:

• Delivered synchronous virtual to global corporate client in Asia.
• Presented a thought leadership webinar for Adobe Systems.
• Practiced instructional design methodologies, ensuring format compliance for screen content and instructional design.
• Presented seminars and workshops for the Society for Technical Communication and the Confidential .
• Used several Learning Management Systems.
• Managed and maintained all online courses (e-Learning) for several Fortune 100 companies.
• Provided for offshore resources on department processes.
• Trained company staff, internal and external clients on use of the company’s unique application.