SKILLS:

• NT4.0
• 2000
• XP
• ME
• 2003 Server
• Printers
• Servers
• Workstations
• Fax
• Copier
• SQL Server 2005 with reporting
• Microsoft Office Suite
• Edition
• AVG
• Outpost personal Firewall
• Macromedia DreamWeaver
• DisKeeper
• Server Magic
• Veritas Backup Software
• Jet Direct Software
• VNC
• VISIO
• ACT
• Zone Alarm

WORK EXPERIENCE:

Information Solution Designer

Confidential, SC

Responsibilities:

• work with customers on new infrastructure needs identify leveraging or acquiring new infrastructure designing infrastructure and network needs determining needed security, and access points working with vendors on best pricing putting together cost models for customers working on RFP (Request for Proposals) working on Confidential (Request for Information) working with IS finance working with SR.
• Management for cost effective solutions and directions work with technology owners to provide best solution and best pricing develop and execute a solution strategy and business plan that support product growth take ownership of a particular solution offering work with technical writers to ensure quality internal and external client - oriented documentation
• Feed the overall project status to the senior management. write the solution, assumptions, and costing for efforts assigned to
• Create a diagram of the solution for Sr. Management and architects to agree and sign off on proposed solution.

Solution Designer, Systems Expert

Confidential, SC

Responsibilities:

• ensure that disaster recovery plans adequately reflect the needs of the systems lead and manage teams of 5 to 50 people to successfully implement change sheets, projects, production fixes or updates lead and manage area teams to focus on company s strategic focus lead and manage area team to meet business requirements, concepts, time line, budget for change sheets and projects
• 3rd level support and trouble shooting
• Training for support team as well as new developers
• Responsible for all vendor contact, vendor relationship building maintain business systems analysis, design, development, deployment and support for applications work with team leads for needed resources, or recommend resources based on skill sets
• Communication with upper management recommend, design, and implement necessary department controls and procedures document changes in existing systems, new systems and provide support hand over documents to support environments
• Data analysis for system health and trouble shooting work S1 (outage) issues until customer and management sign off lead and manage teams when red alert has been called
• Area representative for maintaining company strategic focus and internal policies and procedures. create implementation plan, schedule, and drive for successful implementations
• HLE (High Level Estimates) provided for potential
• Work with all areas of the company for implementing or upgrading change sheets and projects.
• Responsible for recommending hardware and software purchases/upgrades, providing technical supporting documentations as well as working with management for actual purchase monitor software licenses to ensure compliance keep abreast of new technology developments, making recommendations to management regarding desirable additions or replacements
• Responsible for recommending system upgrades, time line, budget, end - to-end implementation
• Collaboration with internal and external business resources on solution implementation, availability and support escalate incident management issues to internal and external technical resources collaborating with internal and external technical resources on application optimization
• Work with IT infrastructure team for engineering changes/design, network infrastructure.
• Responsible for working with Project Manager for development time line creation, task list, project dates, budgets, etc.
• Weekly reports to management and Sr. Management on high profile change sheets, projects, or production issues
• 24/7 availability to assist development team, project leads, management, and production support teams attend meetings to design and provide end-to-end monitoring and make recommendations provide research and document root cause for management & Sr. management
• Work with development on new vendor versions for testing and setting up new clients fire marshal for my area to assist employees during emergency situations verify technicians are charging time to correct customers / projects as well as assigning codes for technicians to charge to. document white sheets for Techs to use at a later date. teach new Techs to design and implement new project as well as project management.
• Work with management to develop a median-to-hold code for Disaster Recovery (PVCS) upgrade current software to meet HICFA rules, and security
• View and help developers trouble shoot VB script problems in development
• Travel to multiple sites for training, upgrades, repairs, and other needed functions assist development on complicated issues
• Work with customer to train their employees on new and existing application, procedural changes.

Software Engineer

Confidential, Tampa, FL

Responsibilities:

• assist clients with technical problem via telephone and email assist clients with network keys train clients on software usage help clients with setting up and configuring software
• View and trouble shoot Vb Script problems versee all new clients SMA assist with Network Administrator on complicated calls or network issues
• Setup and configured internal intranet help with designing and implementing new procedures
• Work with programmers and developers on software bugs and fixes
• Work with QA to escalate bugs and fixes

Senior PC Technician

Confidential, Brandon, FL

Responsibilities:

• help to start one of the first stores for IQ Crew to compete with Best Buy Geek Squad train new techs to meet Confidential Quality requirements
• Work with upper management on IQ Crew standards, software usage, ect. assist clients with computer questions via telephone assist clients with network Questions (DSL/Cable/Dial - Up) teach clients on software usage. help decide on CPU type (Intel/Celeron/AMD) and descriptions on each assist clients with specific computer needs install and configure new software fix virus issues provide PC tune-ups train customers on new - used computers

Owner/President

Confidential, Florida

Responsibilities:

• Network Consultant
• Build, configure and repair servers
• Set up IIS, Exchange, DNS, NT4.0, WINS and WIN2K
• Web-Design
• Configure and test networks for performance
• Backup solutions
• Install OS
• Virus Control/Software
• Budget planning
• User Training
• Software/Hardware support